Reviews (1,468)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing business operations, particularly in lead generation and collecting custom job information. It's easy to install and user-friendly, allowing quick form creation without technical skills. Features include integrations with MailChimp and Google Sheets, and customizable, professional forms. Reviewers praise its performance and reliability, and customer support is noted for responsiveness and effectiveness, with ongoing improvements based on user feedback.

November 14, 2024

Luiz Campos was our support agent and he was super fast and efficient. We have been using this app for years and always have had the best experience.

Head Choice
United States
Almost 4 years using the app
February 6, 2025

It's a solid app with a really intuitive UI. I had a slight problem setting it up for the first time, but I got an email back from Richcarde M, and they had me up and running within the hour.

Backyard Resin
Canada
6 days using the app
January 10, 2025

very helpful , quick and easy solution.

Vintage Camera Hut
United Kingdom
About 1 year using the app
November 20, 2024

Whole app is a joke.
Installed this app for a simple form which was perfectly working at the time.
Then without any communication, half of my form is now under paid version and doesn't work for my clients (upload photos etcs)
At this point the basic shopify form does the same job.

Seconde Vintage
France
Over 2 years using the app
POWR.io replied November 21, 2024

Hello there,
Thanks for taking the time to post this feedback. However please note that there is a limit of elements that can be used under a free plan as stated in our pricing page.

The Upload option has always been under paid version only. In order to have access to the paid features, please be mindful that you should purchase the plan accordingly.
Our support team would be more than happy to assist regarding that matter and eventually come to an agreement, as your satisfaction will always remain our priority. Please send us an email as soon as you can at support@powr.io and we'll get back to you right away!

January 8, 2025

Comprehensive app with lots of options and flexibility. Most importantly, their customer service is great and active during our timezone. Thank you Mithsou!

Meiji America
United States
5 days using the app
February 3, 2025

Amazing app, amazing features, amazing team

Dina Art Studio
United Arab Emirates
Over 1 year using the app
Edited February 6, 2025

Thank you Luiz for your excellent and fast work. Keep it up, much success!

MALIKU
United States
3 days using the app
December 2, 2024

incredible, easy to use, fully customisable app. such a nice team they have here as well. 100% recommend anyone who needs a form builder for their store.

The Magen Project
Australia
6 days using the app
November 1, 2024

I installed this app after testing the Free version, then upgraded and paid for the full year of the Starter plan. I set up the Autoresponder and found that this developer includes their own Unsubscribe link in the footer and you cannot change it unless you upgrade (again!) to the Pro version, even tho their documentation says you can remove the footer with their info with ANY upgrade. But when you click the link to change it in the settings, a pop-up says you must upgrade to Pro! This is misleading customers and forcing them to upgrade to Pro in order to comply with Anti-spam laws! Their support is useless and I asked for a refund less than 24 hrs after having deleted the app. I hope these guys fix this asap, stop misleading customers to force them into the Pro upgrade (which is valid for one option of "Selected Autoresponders" but I used "All Responders" and per their documentation my upgrade should allow me to change within this option). I emailed these guys several times and they told me to clear my cache and try changing the setting again. I have been a webdesigner for 30 years, I know about caches but regardless it didn't work anywayt. I would not use this app. Autoresponder is a required feature for most store owners and this app is taking advantage of Anti-spam requirements. I reported it to Shopify also. I expect a full refund of the annual fee I paid from this developer immediately. I deleted the app and used it less than 24 hrs. I won't use any other apps from these guys or recommend it to my clients either.

My Web Concepts
United States
9 months using the app
POWR.io replied November 7, 2024

Hello there,
We appreciate you taking time to express your frustration, and sincerely apologize for any misunderstanding while using our form.

Please note that the feature you requested is under Pro plan only. We would never force you to upgrade in any case, as our team are always ready to issue a refund when needed.
We noticed a discrepancy on your account, causing that feature to be showing under Starter plan. However by the time our support team investigated to get back to you with a final update in less than 24 hours only after our last email, we were surprised and sadden to see this review from you unfortunately.

We managed to identify the issue in less than 24hrs and our Support Manager had already decided to upgrade your plan to Pro for free in order to compensate for the misunderstanding. However your patience and understanding would've been very considerate during the process.
Your satisfaction still remains our priority; we have issued you a full refund and also sent you a personal email with an offer of compensation for any inconvenience caused.

November 14, 2024

The support team was able to resolve my problem very quickly. His response was prompt and very professional.

Jubin
United States
4 months using the app