Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its intuitive design, ease of use, and customizable form templates. They appreciate its seamless integration with other platforms, automation features, and affordability. The app is praised for its performance, functionality, and the professional forms it creates. Many commend the quick and effective customer support team.

October 20, 2019

When you fill out one of the forms you go to a 'success screen' that tells the user they have successfully completed the form. Except the content for this success page is put far far down into a page - which gives the effect of loading a blank page. I contacted the support, who eventually wrote to me and said they had to escalate this issue to a different support team - sounded promising. A week later and after me writing several times to see what the progress was, I got an email saying "there's no workaround to make the submission success message appear on top" They suggested if I know someone who can do advanced coding I could try customising the form's CSS.
We sent out the form for a few people to test, and they all reported back that the form didn't work because after submitting it they were sent to a blank page.
The app is as good as useless to us, the support very slow and didn't resolve what for us is broken functionality - so we will be deleting it and choosing another app.

The Revive Club
Italy
27 days using the app
September 13, 2022

The app provides an unusable service, why am I being prompted for this? Please cancel my charge! “What happened?
You've requested a page on a website (www.powr.io) that is on the Cloudflare network. Unfortunately, it is resolving to an IP address that is creating a conflict within Cloudflare's system.
What can I do?
If you are the owner of this website:
you should login to Cloudflare and change the DNS A records for www.powr.io to resolve to a different IP address.”

Viviebike
Hong Kong SAR
27 days using the app
POWR.io replied September 14, 2022

Hello Viviebike,

Please accept our sincerest apologies concerning the server issue you experienced. Please know the downtime you referenced in your review was not a result of our failure, but caused by our hosting provider, Heroku.

Their entire network went down for 6 hours, which in turn directly affected the entire POWR network.

There was nothing we could have done to prevent the interruption and we regret this happened to you. You can view detail about this issue here:
https://status.heroku.com/incidents/2453

Edited April 20, 2023

App is very easy to use, and the support is excellent. I expect they will continue to add new features. The design tools and conditional logic led us to this solution over others we evaluated.

Zarges USA
United States
1 day using the app
POWR.io replied April 21, 2023

Our gratitude for the review, and super glad we were able to assist as expected💙️
You can stay assured that we will always do our best so you can always have the best experience possible with us!

January 15, 2019

I use this app for capture additional information after ad order like vat id or other data and it is fantastic

Materialcasa
Italy
1 day using the app
November 22, 2018

I was very pleased with the Form Builder App. It was very easy to use and very easy to add it to my site.

Creating the form was simple and very intuitive. I would highly recommend using this App for your store.

Boy Scout Store
United States
1 day using the app
September 9, 2021

Great app to have multiple forms on your website (contact form, polls on the website, etc) with responsive customer service in addition.

Mascullino
Bulgaria
18 days using the app
POWR.io replied September 9, 2021

Thanks for the great review! 😍Anything we can do to get 5 stars from you? We’d love to hear your feedback!

December 25, 2018

it was so easy to use and great thanks i was able to put on a new page without issues. thanks a lot

Essential DIY
United Kingdom
About 24 hours using the app
August 18, 2019

Very confusing app. I have been struggling to find the write way to integrated Captcha in email sign up and was referred by shopify to this one. Unfortunately it looks like this one doesn't register the emails properly. I was getting suspicious as nothing was registered since I installed this one and today I tested it out with my email and saw that nothing goes through. Not sure if I can recommend.

NEGIARABANI
United States
28 days using the app
POWR.io replied August 19, 2019

Hi there,

Thanks for trying our app and apologies for the issue that you faced.

I see that you were able to add the app to your site but the app does not have the ability to automatically connect to your Shopify Subscribers list.

You can easily do that by going to your app settings > Integrations > Shopify.

If you also wish to receive email notifications of new submissions you can enter your email address by going to app settings > Notifications > Email to Form Admin. You can also view your user submissions history on the app dashboard by going to settings > View Form responses > Responses.

Apologies for the issue, we have also provided you with a free 7-day Pro trial that you could use for additional features of our apps.

Please let me know if you still have any questions and we will be happy to help.

March 28, 2020

I just released my website and I needed custom forms for a few of my customizable products (where I had over 100 variants). Yesterday I downloaded the free version (until I have some sales) and so far I'm impressed with how easy it's been to use to find a work around for my problem.

Corso Custom Jewelry
Canada
About 23 hours using the app
December 28, 2018

Installed this app for the auto-responder, but am really tickled with all the additional possibilities. Have not needed to contact support so far, as the setup is very user-friendly :)

OCG
United States
About 22 hours using the app