Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for managing pre-orders and back-in-stock notifications, leading to increased sales. They appreciate its features like a countdown clock, product variation settings, and automatic switch to normal sale after countdown. The customer service is praised for its efficiency, particularly Rosie. The app supports multiple languages, is compatible with custom themes, and integrates with Klaviyo, though some issues with tag importing are noted. Merchants value the back-in-stock notification feature, partial payment support, and ability to secure allocation of popular items. Suggestions for improvement include more automation and pre-order templates. The app is known for its reliability, consistent performance, and offers a free tier.

September 7, 2023

Great functionality and team debugged custom issues we were having with it because of plugin and theme conflicts

JENSEN® Speakers
Australia
About 3 years using the app
May 25, 2023

Fast customer support and a good product. We have been using this for over a year and it works very well for our customers.

HippoKeys
United States
Almost 2 years using the app
May 14, 2023

So far so good. I'm early in using the app but the support has been excellent. They provide timely and hands on support with issues and are able to provide developer support to fit the app within your theme. 5 stars there for sure.

The app also offers lots of pre-order/out of stock options, including signage for the products on your site and customizable deposit/payment options at checkout.

My two improvement suggestions for them is to fix the dead thumbnail at checkout which does not pull in an image and to more easily automate how products go into pre-order availability for the app (e.g. if I put "pre-order" in the product title, it would be nice if the app new to pull it and apply a standard configuration).

Superhero Lounge
United States
30 days using the app
August 25, 2023

Thank you, Sarah and others for the quick support. Nice app, support team is pretty good too. Thanks thanks

PEGAI
United States
About 1 year using the app
June 5, 2023

It broke my store, with "add to cart" button not working anymore. After asking for support from the developer, they weren't able to solve the issue. Even worse, after uninstalling the app everything is still broken, with plenty of manual editing in my store code that I have no idea how to fix. This app is only a damage for business!

Protesi Stock New Hair System
Italy
About 1 year using the app
May 1, 2023

The app provides almost whatever I want to have. We need to have pre-order with partial payment, balanace payment in one PO etc.
For some other tailor made changes, they fit most of my needs as well.

Supporting team is super helpful with precise solution. They really understand your requirements and your needs to make the shop better and better.

Thank you Sarah and the team. Keep going!

Storm Collectibles UK
United Kingdom
28 days using the app
August 29, 2023

Always quick to help and make any adjustments if needed. I Would recommend this app. Had a few small issues and they were on top of it and helped me get them fixed asap

Apex Sim Racing - Sim Racing Products
United States
About 1 month using the app
July 2, 2023

Nice app and nice service! it would be better if the app can bulk edit the pre-order items, it will save time!

eXtremeRate Retail
China
9 months using the app
Edited March 20, 2024

Great customer service, Rosie solved our problem immediately.
The app is easy to use and powerful.

Taylor's Collection
Australia
Over 3 years using the app
October 25, 2023

Very wonderful customer service, when we have a partial payment issue, their teammate help us corrected the code within one day and solve the problem. we appreciated what've they done.

TCG Corner
Hong Kong SAR
22 days using the app