Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for managing pre-orders and back-in-stock notifications, leading to increased sales. They appreciate its features like a countdown clock, product variation settings, and automatic switch to normal sale after countdown. The customer service is praised for its efficiency, particularly Rosie. The app supports multiple languages, is compatible with custom themes, and integrates with Klaviyo, though some issues with tag importing are noted. Merchants value the back-in-stock notification feature, partial payment support, and ability to secure allocation of popular items. Suggestions for improvement include more automation and pre-order templates. The app is known for its reliability, consistent performance, and offers a free tier.

Edited October 1, 2023

I wanted to take a moment to let you know how impressed I am with the customer service the Globo provides.

We've been using the app. for at least 8 months or maybe longer now. Anytime we have needed support, you have been there for us right away.

I sincerely appreciate how Sarah replies to emails typically within an hour, even on weekends!
It's so great working with a company that genuinely cares about their product and customers, addressing any problems immediately without complaint.
The response time is stellar and dedication to resolving issues is unmatched.
We've reached out more frequently in recent weeks, due upgrading to shopify 2.0 with a new theme.
Sarah and the team have remained attentive and helpful.
The customer service provided is a 5 out of 5 in my book!
We could not be happier with Globo. .
If you;re reading this and wondering about the app, it's perfect for us. We have lots of items that are being shipped from the vendors and as it's heading over here to Hawaii we've been using the Preorer and it's working out perfect for us.
If you want to ask us about the app feel free contact us, yes we're a company in Hawaii. A brick and mortar store since 1996. Check out out website, hawaiiansouthshore.com, if you need any confirmation on our experience with working with Globo contact us for sure. Mahalo and aloha! David

Hawaiian South Shore
United States
6 months using the app
July 25, 2023

Very useful tool for offering pre-sale items, particularly when awaiting new stock. Used the customer care when we had an issue and they resolved it quickly - thank you!

HAYPIGS
United Kingdom
Over 2 years using the app
July 31, 2023

Functionality is good, however found this little pricey. Otherwise this works well with us. Would recommend to offer this on a little lower price as for the smaller growing brands this can be very pricey.

Chokhat
India
Over 1 year using the app
October 25, 2023

Very fast support and helpful.

raregem ONLINE STORE
Japan
Over 2 years using the app
January 5, 2024

Superschneller Support. Dank der Backend-Chatfunktion sehr schnelle Antwort und zügige Lösung von Problemen. Ebenfalls via E-Mail sehr schnell zu erreichen. Kann ich nur weiterempfehlen.

Humuserde
Germany
About 3 hours using the app
May 8, 2023

At the moment I only use the back in stock section. There were some problems. This was resolved very quickly by contacting customer service.

The Happy Cat Shop
Netherlands
Over 1 year using the app
September 7, 2023

Great functionality and team debugged custom issues we were having with it because of plugin and theme conflicts

JENSEN® Speakers
Australia
About 3 years using the app
May 25, 2023

Fast customer support and a good product. We have been using this for over a year and it works very well for our customers.

HippoKeys
United States
Almost 2 years using the app
May 14, 2023

So far so good. I'm early in using the app but the support has been excellent. They provide timely and hands on support with issues and are able to provide developer support to fit the app within your theme. 5 stars there for sure.

The app also offers lots of pre-order/out of stock options, including signage for the products on your site and customizable deposit/payment options at checkout.

My two improvement suggestions for them is to fix the dead thumbnail at checkout which does not pull in an image and to more easily automate how products go into pre-order availability for the app (e.g. if I put "pre-order" in the product title, it would be nice if the app new to pull it and apply a standard configuration).

Superhero Lounge
United States
30 days using the app
August 25, 2023

Thank you, Sarah and others for the quick support. Nice app, support team is pretty good too. Thanks thanks

PEGAI
United States
About 1 year using the app