Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective management of pre-orders and backorders, with features like SKU level customization, pre-order status updates, and user-friendly interface. Many commend its reliable performance over the years and compatibility with various themes. However, some reported issues with the app not blocking orders after reaching stock limits. It's recommended for managing waitlists, launching pre-sales, and altering the appearance of sales buttons.

April 26, 2018

I needed a way to do pre-orders for my website and came across this. The reviews were good so I decided to give it a try. The set up was relatively easy and when I had a problem, I contacted their Support Chat. Wait time was only a minute and Julia was able to figure out the issue very quickly. Was super impressed.

Benchmark Fr
United States
25 days using the app
October 18, 2016

Amazing app,works a treat once set up !

Thewatchdealr
Australia
25 days using the app
November 3, 2015

So far so good. No problems yet!

Specialoccasionsgiftware
United Kingdom
25 days using the app
June 2, 2016

This app has worked great for our store, www.atlascoolers.com! Due to the amount of orders that come through for our products, we want customers to have the option to pre-order items without the hassle of having to update our product information every time we have product available. By doing this, it gives a customer a heads up the items are not available before checkout so they will not have to follow up with us by phone or email. Before this app, we would get bombarded with emails and phone calls about where their order was because the customer had no way of knowing inventory availability and would wonder where their product was! By far one of the best apps we have added to our store. Without it, we might need staff just to answer calls!

Atlascoolers
United States
25 days using the app
March 1, 2022

Incredible support! I got the help I needed in no time. Super easy, they logged on to my website and changed what needed to be changed. A+++

OLOVSON
Sweden
25 days using the app
Amai replied March 2, 2022

Thank you for your kind words! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.

November 27, 2020

We used this app for a couple weeks as we had our Bath Collection box available for pre-order. We only needed the Free plan so it was perfect and we really like the experience. A few days back we deleted the app in order to make the product available, however we didn't follow the unninstall procedures and we ended up messing that product page. Luckily, I message the support team which fixed everything in just a couple hours time, I was surprised with the rapid response and the professionalism. Like I said, we didn't pay for the app and still they treated us like we did. That is awesome! Thank you Charie and the app developers!

Kuwaloo Care
United Kingdom
25 days using the app
Amai replied June 7, 2021

Thanks! It's our pleasure to keep clients satisfied. If you require further assistance, please do not hesitate to contact us again.

November 12, 2015

5-Star product. 5-Star support. Absolutely brilliant.

Ritual Gym
Singapore
24 days using the app
June 10, 2016

Awesome app! Our products weren't quite ready to sell, but this app allowed us to still launch our site. Saved us a ton of time and money

Collection Earth
United States
24 days using the app
August 26, 2021

I tried using this app. It wants to charge you all the time. It warns you that if you add more than 1 product it will start billing you. I added just one product and it billed me.
It does not appear to have email notification support.

KEUZI-OLD
New Zealand
24 days using the app
Amai replied August 26, 2021

Update 30/8/2021: As mentioned on 27 August via call and emails, you are still at your free plan because only one product is selected. We had even sent you the screenshot and assured you that no charges were made.

Hi, thank you for the feedback. Our free tier applies to one product at all times. If you want to enable the second product while maintaining the free product, please disable the first product before enabling the second.

I had checked, you currently have a pre-order enabled on one product already. If you wish to enable another product, please disable the current one before turning on the second one. This includes variants as well. If you need assistance on the free tier, we are glad to assist you.

As for the email notifications, as mentioned in our previous maintenance emails to our existing merchants, our first email notification feature will be release in Mid-September.

Edited December 29, 2019

Would be better if there was a verification and notification before upgrading from free to paid when setting up the app. Good thing the support team was very responsive and helpful to correct my issue.

Mama Finds Bliss
Philippines
24 days using the app
Amai replied December 30, 2019

Many thanks for the review!
Don't hesitate to contact us if you need any help