Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective management of pre-orders and backorders, with features like SKU level customization, pre-order status updates, and user-friendly interface. Many commend its reliable performance over the years and compatibility with various themes. However, some reported issues with the app not blocking orders after reaching stock limits. It's recommended for managing waitlists, launching pre-sales, and altering the appearance of sales buttons.

December 4, 2020

At first it was working great, but then it started selling out of stock products to customers without notifying them that they were pre-orders. I had quite a few orders go through right before the holidays and the customers were not happy when they found out that they wouldn't be ready in time for Christmas, because they thought the items they purchased were in stock. I checked everything to make sure the preorder manager and my inventory were properly installed. I really wish it worked reliably, because it's easy to use and customize, but it just isn't reliable and it caused damage to my brand.

Ice + Dust Pottery
United States
3 months using the app
February 27, 2017

Amazing customer service! I was having some problems with integrating it properly on my site, but they were extremely responsive and went in and fixed everything for me - and very quickly! It was great. The app itself is also very useful, but there are some things that could be better:

The things that could be improved

- the pre-order button should just automatically adopt the same style as your add to cart button. You can customize it manually, but it's still not quite the same.

- there should be a way to bulk edit the tooltip (description) for your pre-order button. I use it to say when the items are going to ship. I have hundreds of products and at any one time over 100 can be out of stock. Right now, I have to search for each product manually (by title) and go in to edit this info. Very time consuming! Especially since I am pulling it from a spreadsheet, which would ideally just be uploaded.

Farmhouse Sinks
United States
3 months using the app
June 18, 2018

Excellent App and Support! I ran into a theme incompatibility and they fixed it with in hours!

Celabrand
Canada
3 days using the app
November 29, 2019

This app caused our shop loading time over 1 minute sometimes was even breaking the website. Even Shopify support couldn't locate the issue...

3D Printing Canada
Canada
2 months using the app
Amai replied November 30, 2019

We're sorry to hear that you've faced difficulties using our app and would like to find a solution,
Please respond to our e-mail or contact us via live chat, so we could assist you asap.
Looking forward to your reply!

November 30, 2020

Very helpful support, they fixed my problem in half a day, app looks solid aswell, waiting for the first pre-order to be sure

LunarValgustid
Estonia
3 days using the app
Amai replied June 7, 2021

Thank you for the kind feedback. It is certainly a pleasure to assist you !

July 27, 2022

This app is amazing and really easy to use for your pre-launch. Thank you so much guys! we really loved it

WellVerti
Australia
3 days using the app
Amai replied July 29, 2022

Thank you for the kind words! It's our pleasure to keep clients satisfied.
Good Luck to your business :)

February 21, 2017

This app works great! But I just started using it. It is crucial to my shop. thanks!

Silvia Matei
Romania
3 days using the app
March 24, 2022

Easy to use, quick support when needed during initial installation. Helping us sell more, and improve cashflow while launching new products.

Perennial Pantry
United States
3 days using the app
Amai replied March 29, 2022

Thank you for the kind words as well as choosing us!
Hope you'll keep enjoying the app :)

March 31, 2020

Broke our theme when we uninstall it... Been hours checking how to fix it. Guess wht they make this strange uninstalling process..

COMOVITA
Spain
2 months using the app
Amai replied April 8, 2020

Thanks for your feedback. We contacted you via email in order to discuss the situation. Please drop us a line at your convenience regarding our most recent conversation, thanks in advance!

March 14, 2020

I never thought it can be so easy! Thank you guys this app saves me years of time and makes me money!!!

BrickCompany
Belarus
3 days using the app
Amai replied March 16, 2020

We are glad that you've found the app that useful! Feel free to reach out in case of any issues :)