Print Melon ‑ Print on Demand

I have been waiting 10 days! for them to get back to me and process my customers order. They have been slow to respond to my emails even after I asked them if I should find another company. So I will be transitioning over to a new company.

I started a new store and needed a lot of different items for sports teams and fans including hoodies, crewnecks, dry fit, long sleeve, short sleeve, different types of hats like twill or trucker plus men, women, youth and anything else the teams ask for on a daily basis!

Because Print Melon carries so many brands, they have made it easy to find exactly what I need. Every order that has been submitted has been sent out quicker than expected and the customer service is beyond amazing!

The owner is attentive, personable and really listens to what I have needed for these special orders. He has called me several times to verify or show a sample of unique orders and has been willing to take on projects that not many drop shipping companies would take on.

I am happy that they have made my idea a reality and am thankful for the products and customer service!

I ordered sample products from Print Melon and received them in less than a week, super fast shipping as well as packaging. When they arrived, they were packed individually inside a clear bag, the prints look super neat, app is very easy to navigate and user friendly. I'm so happy to find this print on demand app.

Love PrintMelon, they do a nice job with printing and always place it nicely if I'm a little off on centering. Very good customer support. I have recommended them to others that need a POD place.

Print Melon is an amazing app and the Print Melon team provides phenomenal and prompt service. Our store loves Print Melon and will continue to use them. Thank you!

Excellent quality, Excellent customer support
The customer support is very helpful. I can turn to them with any question or a problem I have and they were always prepered to help and resolve the issue. They also have a great variaty of products and very easy system of launching the products to the store. I love them!

I'm new to PrintMelon and haven't used the app much, but their customer service is OUTSTANDING. I had a lot of trouble migrating products from CustomCat to PrintMelon and the tech support at PrintMelon answered me immediately, returned messages promptly, and even communicated with Shopify on my behalf to solve the problem. Ultimately, the answer was "operator error", MY fault. (blush)

I'm now moving my entire store from CustomCat to PrintMelon because of their customer service and quality printing.

We would consider using Print Melon more but they have the absolute worst design interface of any of the POD apps we use. In addition to the horrific interface, there is no way to filter by size, and even when a product description lists sizes, when you start the design process you discover the available sizes don't match the description. Given the POD competition surely they would redesign their Shopify website! After the response from the developer in May 2021, we decided to continue using Print Melon to see if they improved. Unfortunately, nearly a year later there are ongoing issues. For example, when you try and create a design for LAT 3821 their mockup generator produces four different mockups, including some with the print outside the design area. When I contact their support team I was told to make my own mockups! We are now actively looking to exit this service. The feedback here is to help them improve.

We sell electronics so our demand for t-shirts is occasional at best. Recently one of our out-of-stock products was mysteriously selling as of a sudden. After investigation, it was Print Melon that modified our electronics inventory and caused a firestorm for us. We had to issue multiple refunds, apologize to many customers, spent hours in customer service, and unfortunately lost a lot of trust with our customers. The official response from Print Melon was "We checked your store and fixed the bug..." I never considered that a simple POD plugin could jeopardize our entire business like this, please be careful on what apps you grant access to your business. UPDATE: After developers have claimed to fix the nightmare error on 5/2/22 as well as replied to this review on 5/12/22 claiming the issue was fixed, the glitch again happened on 5/20/22. We are immediately ceasing all business operations with PrintMelon and moving to Gelato for our needs.

Overall, I would give this app a B-, maybe C+. Cons: I have had an order take 2 days to get out, and I have had one that took over 2 weeks to get out because of product availability. On darker colors they either do sublimation or screen printing (not 100% sure of the difference) and on lighter tees they do DTG printing. I have also had brand of shirts switched out without my knowledge and was explained that it was the same quality. The app can be sometimes tiresome to use and it is a long process to create one design in multiple styles(shirt, tank, sweatshirts, etc). Pros:
They have a wide selection of brands and colors and most are at a reasonable price point. They also have good customer service when there is an issue. DTG printing on lighter colors is good quality. I had no problem with longer shipping because, well, it was COVID and many people were understanding. I knew the customer, but if I hadn't, I would've most likely refunded them for taking so long. My main focus is not t-shirts and they have the brand/colors I want, so it works for me. I guess my biggest issue would be the lack of updating item quantities and communication when it comes to product/orders.