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I started a new store and needed a lot of different items for sports teams and fans including hoodies, crewnecks, dry fit, long sleeve, short sleeve, different types of hats like twill or trucker plus men, women, youth and anything else the teams ask for on a daily basis!
Because Print Melon carries so many brands, they have made it easy to find exactly what I need. Every order that has been submitted has been sent out quicker than expected and the customer service is beyond amazing!
The owner is attentive, personable and really listens to what I have needed for these special orders. He has called me several times to verify or show a sample of unique orders and has been willing to take on projects that not many drop shipping companies would take on.
I am happy that they have made my idea a reality and am thankful for the products and customer service!
Love PrintMelon, they do a nice job with printing and always place it nicely if I'm a little off on centering. Very good customer support. I have recommended them to others that need a POD place.
Initially, I thought my order had been ignored. I did not realize that I needed to add my CC information.
The Print Melon team was very helpful and addressed all of my concerns and questions. This was top notch customer service!
Print Melon is an amazing app and the Print Melon team provides phenomenal and prompt service. Our store loves Print Melon and will continue to use them. Thank you!
We appreciate your business, thanks for being a valued Print on Demand partner :)
Shipping details never get sent over, Integration glitches and people only get some of their items, "out of stock" emails NEVER come with options to substitute with and wastes a TON of time. The products are just okay, but the shipping and UX is awful.
We apologize for this inconvenience. These are all fixed now, and we appreciate you for still using our POD app.
I have been using Print Melon for about 6 weeks now and I am absolutely THRILLED with them for a number of reasons. First let me say that I have tried ALL of the major POD companies. I am an experienced Graphic Designer and I am VERY picky about every aspect of my business. Here are the reasons I love Print Melon: 1) Excellent White Ink Coverage on Dark Tshirts 2) Excellent Black Ink Coverage on Light Tshirts 3) Excellent Selection of Brands, Styles and Colors of Garments 4) Excellent Pricing 5) Excellent Customer Service: Their customer service is via email and they ALWAYS get back to me SAME DAY. If my question is Order Related they get back to me even faster! 6) Fast and CONSISTENT production times. Every order I have placed has gone out in 3 Business Days 7) Upgraded Shipping on Customer Orders. My Customers have been receiving their orders in 3 days no matter where they are in the US. 8) Excellent Presentation/Packaging: Shirts are always folded neatly. 9) They will be coming out with an Inventory Checking Portal very soon to avoid ordering out of stock items. 10) I feel like they genuinely care about me and my business - a rare find these days! Thank you Print Melon for everything!
Thanks for your awesome review, we are very lucky to be your fulfillment partner.
UPDATE: Nothing but 5 stars! There were a few growing pains, but nothing we couldn't figure out. The ownership has reached out multiple times to make sure I'm on the right path. If you're a small business looking to partner with a caring company, I strongly suggest!!
Posted 10/13/2020: Excellent quality and turn around time, but I'm REALLY struggling with Print Melon's Customer Service at the moment. Customer service is available via email only. In my interactions, I find I am having to repeat questions and statements via email frequently. This tells me my emails are not being read in full. I am, also, in one frustrating back and forth right now regarding my accounting/charges, and cannot get a time scheduled to speak with someone live. Specific issues: -Test orders without valid payment being processed, despite email confirmation that they would NOT be processed. -International shipping charges applied despite items being shipped within the state of CA. -Lack of invoicing or documentation.
-Credits issued in amounts that do not match past charges creating a mess to rectify. I hope to change this review to a 5 out 5 and partner closely with Print Melon once these issues are addressed. I will update this review accordingly. Fingers crossed!
Hello,
Thanks for your review, we have responded all of your requests within same day, matter of fact in couple hours. As one of the orders being charged for international shipping, you input a different country than US, we sent you screen shots of it. If you enter any other country than US, system will automatically charge you an international shipping, and there is nothing much we can do about it. You will need to make it sure that you always put US, United States for the country. Yet, we did also fix that address issue for you and refunded you the difference. As long as you put US, or United States you will not be charged any international shipping.
You had Payment Error orders, our system will automatically try to charge you unless those orders are cancelled. If you don't want them to be processed, please always cancel the orders. We printed 10 shirts, and shipped them, you have told us that those orders should have been never shipped. We issued you a refund for all of the shirts, the orders were still shipped.
You can find your order details and charges in your Print Melon Account. If you click details, you will see the detailed charges. You can always ask us as well, but invoice is always there, please click on " Details" button.
You wanted us to give you a call today, and we responded letting you know that our day is full scheduled with phone calls. You have to schedule a phone appointment, and our staff will give you a call.
Each email you sent was responded and none of them were the same response. You were asking details for the same order numbers couple times, and we responded the same details of those orders.
We are very sorry to disappoint you, these above issues can easily be fixed by using the correct country code ( US or United States) and cancelling the orders that are not meant to be shipped. Regardless, we took care of them for you same day, issued your refunds while still processing them, and explained the issues with screen shots.
This app has a decent selection with okay prices. Prices are little above average and it typically takes about 3 - 5 to ship. However, my only issue with them is their packaging. They stuff t-shirt(s) the white plastic envelope packaging. The t-shirt no folded nicely nor does it have a clear plastic package like other companies. It just looks bad. I'd pay a little more for nice packaging and hopefully, they take that into consideration. I am switching to printful, which is more expensive but customer do care about packaging.
Hello,
Thanks for your review. Unfortunately we don't put each shirt inside a clear bag at the moment. We will be offering that service this year. The shirts are nicely folded, however, since we upgrade most of the shipments to Expedited shipping, orders ae shipped with larger and heavier boxes. Sometimes carries put the boxes on top of each other causing the shirts to wrinkle. Thus may happen regardless they are inside clear bag or not. Our apologies for this inconvenience. We will be more careful. We are sorry to loose you, and wish you our best in your ventures.
I have received samples from every single POD company in existence. I stumbled upon Print Melon and decided, why not try? I am so glad I did. I don't understand why this isn't more widely known with in Shopfiy communities! The Print is on par with heat pressed vinyl or screen print, the customer service is top notch, and the t-shirts I ordered as samples came out AMAZING.
I promise I am not getting a kickback from this but I just had to spread the word!
Thanks so much for your review. Its our pleasure to be your fulfillment partner.
Excellent quality, Excellent customer support
The customer support is very helpful. I can turn to them with any question or a problem I have and they were always prepered to help and resolve the issue. They also have a great variaty of products and very easy system of launching the products to the store. I love them!
Thanks for your awesome review. We appreciate your business and we are so lucky to have you as our valued fulfillment partner.
