Reviews (29)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its seamless Shopify integration, making design uploads and product syncing straightforward. The intuitive design studio facilitates easy customization of various high-quality products. Customer support is responsive, efficiently resolving issues. Automated order processing is reliable, enhancing business operations. Competitive pricing and high-quality print, particularly in color accuracy and durability, are also highlighted.
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Love PrintMelon, they do a nice job with printing and always place it nicely if I'm a little off on centering. Very good customer support. I have recommended them to others that need a POD place.
I started a new store and needed a lot of different items for sports teams and fans including hoodies, crewnecks, dry fit, long sleeve, short sleeve, different types of hats like twill or trucker plus men, women, youth and anything else the teams ask for on a daily basis!
Because Print Melon carries so many brands, they have made it easy to find exactly what I need. Every order that has been submitted has been sent out quicker than expected and the customer service is beyond amazing!
The owner is attentive, personable and really listens to what I have needed for these special orders. He has called me several times to verify or show a sample of unique orders and has been willing to take on projects that not many drop shipping companies would take on.
I am happy that they have made my idea a reality and am thankful for the products and customer service!
Initially, I thought my order had been ignored. I did not realize that I needed to add my CC information.
The Print Melon team was very helpful and addressed all of my concerns and questions. This was top notch customer service!
Print Melon is an amazing app and the Print Melon team provides phenomenal and prompt service. Our store loves Print Melon and will continue to use them. Thank you!
We appreciate your business, thanks for being a valued Print on Demand partner :)
We sell electronics so our demand for t-shirts is occasional at best. Recently one of our out-of-stock products was mysteriously selling as of a sudden. After investigation, it was Print Melon that modified our electronics inventory and caused a firestorm for us. We had to issue multiple refunds, apologize to many customers, spent hours in customer service, and unfortunately lost a lot of trust with our customers. The official response from Print Melon was "We checked your store and fixed the bug..." I never considered that a simple POD plugin could jeopardize our entire business like this, please be careful on what apps you grant access to your business. UPDATE: After developers have claimed to fix the nightmare error on 5/2/22 as well as replied to this review on 5/12/22 claiming the issue was fixed, the glitch again happened on 5/20/22. We are immediately ceasing all business operations with PrintMelon and moving to Gelato for our needs.
Hello,
Thanks for your review. Just to be clear, we fixed the bug on your website so that it would never happen again. You gave us the access after having this inventory issue, we never had it before. We have thousands of users, and never had a single issue like this. Shopify allowed all of the apps you are currently using right now to control your inventory, not only the inventory as well as many other data. Its not us, its shopify giving this access. This could have happened from other apps you have installed unluckily we faced the issue. The bug was fixed for you so it will not happen in the future, and none of the other apps will be able to do it either. We never thought this would happen, where shopify would allow us to make changes on your other items from other apps. It is fixed now. There is no point for us to modify any of your electronic items, there was clearly a bug on your end of shopify as well as ours. Since we had a part in it, we fixed it. We apologize for this inconvenience. At least from now on no one should be able to modify any of your listings.
We would consider using Print Melon more but they have the absolute worst design interface of any of the POD apps we use. In addition to the horrific interface, there is no way to filter by size, and even when a product description lists sizes, when you start the design process you discover the available sizes don't match the description. Given the POD competition surely they would redesign their Shopify website! After the response from the developer in May 2021, we decided to continue using Print Melon to see if they improved. Unfortunately, nearly a year later there are ongoing issues. For example, when you try and create a design for LAT 3821 their mockup generator produces four different mockups, including some with the print outside the design area. When I contact their support team I was told to make my own mockups! We are now actively looking to exit this service. The feedback here is to help them improve.
Hi,
Thanks for your review. As stated on our email, the blank photos are directly taken from the apparel brands, we can't modify them. We did ask LAT to update their photos, and we will have to wait until they update them. You can always change the original photos on your website and use your own mockups. We do appreciate your business, you are always welcome back to our platform.
Overall, I would give this app a B-, maybe C+. Cons: I have had an order take 2 days to get out, and I have had one that took over 2 weeks to get out because of product availability. On darker colors they either do sublimation or screen printing (not 100% sure of the difference) and on lighter tees they do DTG printing. I have also had brand of shirts switched out without my knowledge and was explained that it was the same quality. The app can be sometimes tiresome to use and it is a long process to create one design in multiple styles(shirt, tank, sweatshirts, etc). Pros:
They have a wide selection of brands and colors and most are at a reasonable price point. They also have good customer service when there is an issue. DTG printing on lighter colors is good quality. I had no problem with longer shipping because, well, it was COVID and many people were understanding. I knew the customer, but if I hadn't, I would've most likely refunded them for taking so long. My main focus is not t-shirts and they have the brand/colors I want, so it works for me. I guess my biggest issue would be the lack of updating item quantities and communication when it comes to product/orders.
Thanks for your review and comments, they are very important to us. After checking your orders, we were not sure which order took 2 weeks to ship, we always contact our users Same Day of the purchase if an item is out of stock and its not replaceable. Then we will wait for your reply, once you reply we will start processing the order. If it took 2 weeks to be delivered, please be advised that the package will be out of our control once its shipped, it may have taken 2 weeks to be delivered, but we can't really control the shipment once its picked up from our warehouse. Also, due to major stock issues, upgrading a shirt at no cost or shipping a comparable same size color item is a very common process, some apps may even charge you for this service. Our shipping times are listed underneath every product we offer where it says Shipping. It takes up to 5 business days to ship after cleared payment, we don't ship on weekends and holidays. We are working on a portal where all of our users are able to see what we have in stock, it should be ready soon. We appreciate your suggestion. Sorry to disappoint you, we will always try our best to accommodate your requests.
Never got the app fully up and running because all the samples came back un-aligned. Giving 2 stars because the support team was great and issued a refund.
Thanks for your review. We apologize for printing your samples misaligned. Im glad you were happy with the customer service.
I want to like this app as the products are a bit different to what's available from most POD suppliers. The problem is international shipping costs start at $15 to ship a t-shirt. All other products on our store (from other suppliers) we can sell everywhere - we couldn't do that with these at this price so have had to remove the app. If they sort out better shipping arrangements, it would be worth a look.
Thanks for your review, we are always on the look for new trends and new type of POD products.
We do like to work direct with shipping carriers instead of using 3rd party shipping companies. 3rd party companies do give better rate for International shipping but then the products either get lost or being delivered too late. Our goal is to make your buyer satisfied with your final product, if he/she is satisfied, he will more likely be back and purchase more of your products. On the other hand, if his order is lost in transit or being delivered a month later, you may loose that customer of yours, we don't want that to happen. Our ultimate goal is to make your buyer 100% satisfied with the product, design quality and speed of the service. Our international rate may be couple dollars higher, but the end user would never mind paying couple dollars more knowing that the package will for sure arrive within very short time.
With all that said, 90% of sales are in USA, our shipping rates in USA are the best with the service you can get. We are still negotiating for our international shipping rates with several carriers, and we will let you know as soon as we get the better rates. We do appreciate your review, it does help us to improve ourselves.
This app is awesome. Love all of my products from here. The process is so easy and seamless. This is the best one I've found so far.
Thanks for your review and support. We are very lucky to have you as our print on demand partner.