Reviews (7,093)

Overall rating
4.6
Counts per rating level
  • 82% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its high-quality products and ease of use. They appreciate its seamless Shopify integration, efficient customer support, and reliable fulfillment and shipping. The app offers a wide range of customizable products, advanced design tools, and educational resources. Its commitment to sustainability and global presence with multiple fulfillment centers are also noted positively.

September 16, 2023

Printful hace que todo el proceso sea realmente sencillo y amigable. Además cuenta con muchísimas opciones y a precios excelente.
Me encanta.

Pistilli Shop
Paraguay
About 2 months using the app
October 13, 2021

parfait , très facile et agréable a utiliser , je recommande a ceux qui souhaite se lancer dans l'Edition de produit personnalisés

RGDB-DESIGN
France
About 2 months using the app
October 4, 2018

They took away the option to manually fulfill in addition to send to Printful. Horrible update. It's not good if you keep some inventory and send some out for fulfillment.

Natural State Supply Co.
United States
Over 3 years using the app
Edited May 22, 2020

After initially having an issue with my order, at the fault of the carrier, the team at Printful resolved it and made things right. Well done.

As for the app, I love the seamless integration with Shopify, along with the auto updating to any product page edits I make. Great MockUp Generator. Compared to their competitors, they have a way easier product design tool. At the moment, in my opinion, they have the best POD design tool out there.

The samples I received were good quality and I look forward to partnering with them going forward.

Just a heads up, their product cost calculator does not include shipping or taxes, so make sure you take a look at their rates and add that to your prices outside of their tool to properly calculate your margin.

Otiem
Canada
About 2 months using the app
Printful replied May 6, 2020

Thank you for your review!
We're glad to hear that we were able to help with a solution and hope to have a successful collaboration with you moving forward! :)

- Vita

June 9, 2017

Amazing app. Staff is super friendly and knowledgeable of their products and system. I would recommend using Printful to any tshirt/clothing business. Very professional company.

Pregame Clothing Co
United States
About 2 months using the app
May 25, 2017

Superb app for anyone looking to start or build their merch. business.

Sedoci
United States
About 2 months using the app
Edited December 7, 2020

Honestly, I'm considering switching POD suppliers. I understand delays happen and especially this year, but their fulfillment estimates should be updated to reflect that. Customer service is one of my top priorities but I don't want to expand my POD product line if I can't give customers reasonable shipping estimates. They need to vet their Backup facilities better or hold them to higher standards. We should be able to get a relatively firm fulfillment time on products to tell out customers. For example current phone case fulfillment is supposed to be 2-5 days. I have orders made recently in the last few days that have been fulfilled and shipped without problem, but then am having to constantly chase an order made weeks ago that is now double that deadline and they can't tell me why it isn't fulfilled or when it should be. Exactly how would you like me to convey to my customer they they were the random unlucky order that got sent to a possibly poorly run or disorganized or overworked backup facility and now there's no clue when they might receive their order and no timeline information being communicated to give them? That's not acceptable Printful. My #1 priority with POD is that you fulfill and ship within the timeframe you estimate or at least reasonably close to that or at the bare minimum can explain how backed up you are. EDITING TO update: Two days later, dozens of chats and messages over the last few weeks and STILL no shipment. Beware anyone who likes to ship things to customers in a timely manner. (Or at least give the customer some sort of a timeline)

valerietylercollection
United States
About 4 years using the app
Printful replied December 7, 2020

Hey there,

Update, 12/09/2020:
We're sorry to see the order is still delayed at our backup facility. Our teams are closely communicating to help you get this order out as soon as possible. We have also issued a full refund for this order back to you for all the inconvenience this has caused you!

Thank you for sharing your review with us! We are sorry to hear your order experienced a fulfillment delay. During these times, we cannot guarantee a set date on when your orders will go out based on the fulfillment facility, order queues, stock availability, and so on. Our fulfillment estimates are subject to change, but we'll do our best to advise our customers as much as we can.

We see you have been in close contact with our support team in relations to this particular order. It seems that this is a unique case and you should not expect your orders to be delayed this much. We hope to resolve this as soon as possible!

-Lauma

October 10, 2023

great app love how easy it is to navigate through everything

Nique40-20 Boutique
United States
About 2 months using the app
June 23, 2023

Love it I just wish that it was more helpful financially for mothers as far as Loans to help mothers like myself get there dream business up and running and first order on inventory should be Free

F.S.Q.F9
United States
About 2 months using the app
October 10, 2023

Henial

Sentdmar
Mexico
About 2 months using the app