Reviews (7,243)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for its quality products and smooth integration with Shopify, which simplifies inventory and order management. They appreciate the cost-effective on-demand manufacturing, user-friendly interface, and extensive customization options. The automated syncing feature keeps product listings updated, while responsive customer support and reliable fulfillment processes enhance the overall merchant experience, making it ideal for business growth and streamlined operations.
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Such an easy way to increase revenue for your store by branding apparel or non-apparel items. Great customer service. Shipping takes a bit long, but they have been processing orders within a few days so that helps plus our customers are only choosing low cost economy shipping. Looking forward to designing more items soon!
Update: finally got an update from customer service. Asked to speak with the Chief Operating Officer, guy on the phone says," He is to busy to talk to you is there anything I can help you with?" I replied, I am the COO of my company and your customer and he is to busy to talk to me? Guy took my email address and blew me off.
Save yourself some headache and money hit delete now!!!
Where do I start… people who give five stars claim customer service? Where? I didn't get any… just emails from overseas that just frustrated me even more. As a small business owner I used this app on my shopify store to "save" money and in the end it has ended up costing more money in refunds and shipping and discounts to angry customers who now have a bad image of my company and has impacted my business for years to come. Do you know what Printiful has said to me? Sorry, we sent the wrong size. Your fault sir, our sight magically "even though we have sold the correct one before", like the stupid hogwarts theme we have for customer service magically sinked incorrectly. So we will not refund or replace.
What? Am I responsible for sinking the site once a week? Let's not forget that the design process was horrible. Explaining the same thing to 90 different email robots then asking how to get the Mock ups and final design to match without getting charged for another $10 art fee that I had already paid twice.
No help at all just blaming me. Well I'm a professional graphic designer who has been doing what I do for companies full time for the past 7 years and I have never worked with such a frustrating and disrespectful company in my life. App deleted. Lessons learned. These things suck.
-5 STARS: THIS APP IS ABSOLUTE GARBAGE FOR US CUSTOMERS - DO NOT USE IT. WARNING FOR USA CUSTOMERS - DO NOT USE THIS FULFILLMENT SERVICE.
Not only does their quality of shirts look like it came from a Chinese sweatshop that has chimpanzees running it, the speed of getting your orders getting to your customers is 20x anything they say. These europeans don’t know how to do business, their margins are insane, and they have absolutely no way to contact them or their crumby support. Save your reputation as a business and delete Printful from your Shopify store because its absolute TRASH.
Thank you for sharing your feedback with us, we truly appreciate hearing from you!
We are sorry to see that your experience with us has not been great and hope we can improve it moving forward.
We know that you have been in direct communication with our support team in relation to your concerns. However, we also wanted to note that we pride ourselves in the high quality of our products and services, which is why we evaluate each problem report in great detail, to make sure that we provide you with the best services possible.
Please feel free to reach out to us at feedback@printful.com, if you have any additional feedback, as well as any questions or concerns!
- Vita
Great App - the process is extremely streamlined
As far as the app goes it has run very smoothly. It integrates well with my shop and I don't have to do a thing when an order is placed. Yay for passive profits! Some of the issues people listed below are in regard to Printful itself, they are there (slow turnaround sometimes, certain colors don't print well - order a swatch sample!) but the app works great and they have WONDERFUL customer service. Very prompt and friendly.
Overal great app. Not much of a selection and price is reasonable.
Increasing my original rating from two to three stars because Printful has made the print files available on paid orders and I appreciate the time they took to respond.
Pros: the design interface is easy to use to make product templates. The packaging once it is sent to your customer is customized with your brand.
Cons: Shipping is not optimal, think about two weeks from order, and it is expensive. There doesn't seem to be any option for expedited shipping unless you are using manual orders. The models for some of their mock-up shots are in awkward positions that don't really showcase the product, or the models are wearing clothing over the product in the mock-ups. You can only download print files that use Printful's free design elements, if you have a paid order for that product. The sizing charts that import to your store for many of the clothing products are based on measurements taken of the product if it is laying flat, including the chest measurement. This makes no sense. Most clothing size charts offer circumferential measurements, its best to build your own using Shopifies MetaFields
Hi there!
Thank you for taking the time to leave a review about your experience with Printful.
Expedited shipping option is available only for manual orders, Shopify’s “Shopify” and “Advanced” plan users. The prices are based on real-time pricing of the carrier, but this option is available when specific technical requirements are meant from the platform (how it is for specific plans).
We do our best to upload new mockups as regularly as possible and we take into consideration all feedback provided from our customers. You can also upload your own mockups to your store or use a third-party mockup generator to better showcase the items you offer.
Please note that print files can now be downloaded from paid orders in your Printful dashboard.
Thank you for sharing your concerns about the sizing charts. This information is provided by the manufacturers and in most cases you can see both - measurements of the product laid flat and the body measurements to ensure the best possible fit.
We appreciate you sharing these points as we are constantly working on improvements and making Printful easier to use. Thank you!
This app helped me set my 11 and 15-year-old daughters up in their vary own business and we all love it!
Great interface, easy to upload images and create products. The prints themselves are very high quality and I was honestly blown away when I received my first printed iPhone case. The turn around time on your customer's items can be a little lengthy sometimes, but it is to be expected.
My only real complaint is that the packaging is not the greatest and my customers have told me their items arrive often times balled up and shoved haphazardly in a non-tear bag. But in the end, the quality of the products makes up for this.
Thank you,
Max
www.oldmcleod.com
J'utilise cette app pour faire pour mon logo, j'y trouve plusieurs des articles mais j'aimerais avoir plus d'article comme les Jean complet et autres....
En tout cas l'app est super, j'adore.