Reviews (7,180)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its high-quality products and seamless Shopify integration, which streamlines order processing and shipping. The wide range of customizable products, including apparel and accessories, along with user-friendly design tools, allows merchants to diversify their offerings easily. The app's interface is praised for its ease of use, aiding effective store management. Additionally, the responsive customer support and reliable fulfillment services, featuring quick turnaround times and accurate shipping, are noted strengths. Automated features like inventory management and order syncing further streamline e-commerce operations, supporting scalable business growth.

January 6, 2021

Easy to use, fast and superb quality of printing, still learning all the possibilities thanks to the blog a bit expensive for e-commerce store

Dog Lover Style
France
10 months using the app
Printful replied January 6, 2021

Hi there!

Thank you for sharing your feedback. We're happy to hear you are enjoying our services!

Regarding our product pricing, we understand that our prices may not be suitable for all our users, but we consider them fair taking into account that they cover the costs of the products, printing and fulfillment, the features on our website and the free integrations we offer. However, we do review the costs of our products, shipping, and features regularly and lower them whenever possible.

If you have any additional feedback, as well as any questions or concerns, please reach out to us at feedback@printful.com!

- Elina

November 14, 2022

I love using it, it is so simple and easy to use! doesn't take a much to design, and sync/populate items.

The Gypsy Girl
United Kingdom
14 days using the app
July 24, 2017

PROS:
-Easy to setup
-All automatic
-Simple interface
-Great support
-Awesome quality products

CONS:
-Super expensive
-Long fulfillment time
-Small selection of products

Youthcal
United States
About 1 year using the app
February 12, 2022

Products quality is good but more expensive than other POD providers. Terrible international shipping. Products take more than one month to reach customers after they are shipped! After contacting customer service and being told many times that they work on improving the service. I asked for clear answers on when improvements are going to happen. It turns out they are doing nothing about it and will not solve it in the near future. Did not even bother to workout a solution. My business is suffering because of the bad customer experience.

Naseej Store
Saudi Arabia
11 months using the app
Printful replied February 13, 2022

Hi there!
Thank you for sharing your experience. Sorry to hear that international shipping delays have caused you such inconvenience. Please know that it was never our intention.
We are working with several carriers and we are in constant communication to improve the shipping speed, however, it depends on various factors especially now when transportation is limited and there is additional waiting time for the packages to be shipped. These changes have affected the industry as a whole and although at this time we don't have an ETA on when international shipping speed will improve, we will continue doing our best to get the packages to the recipients as fast as possible. We sincerely appreciate your patience!
Regarding our pricing, although some of our prices are higher, please note that there are no hidden transaction fees for any of our orders, and we extensively test all our products to ensure the best possible quality for the product and the print. Our prices also reflect our 24/7 support, free clipart, designs, and option to edit the designs with our generator.
If you'd like to discuss these matters further, please contact us at feedback@printful.com

- Renate

May 17, 2016

i appreciate the hardwork yall put into this

Memedup
South Africa
14 days using the app
January 19, 2023

So far so good! Haven't had a lot of experience with it yet to give it a 5 star so for now 4. We have ordered only a few but shipping speed was good and quality was good.

Shop Crosshouse
United States
9 months using the app
November 15, 2015

Got my items fast and great quality prints! Definitely would recommend.

Candlestudio
United States
14 days using the app
Edited December 16, 2018

The nice thing about Printful is that it's pretty automated and easy to add designs. However, the prices are VERY high so the margins are VERY low. Two days ago I found a place locally where I can literally make DOUBLE the profit (or at least get very close) with higher quality material AND they'll ship.

I had a sweater that I ordered 8 days ago that was supposed to go to an influencer with 419,000 followers, but since it hasn't even been shipped yet (8 days and still waiting) he will not get it in time.

Printful integrates well, but if you can't make much money, then you better sell some serious volume.

Surf Break Inc
United States
About 1 year using the app
February 7, 2016

This has been the easiest e-commerce solution by far. I can finally focus on designing :) very happy!

Lock And Roll
United Kingdom
14 days using the app
Edited December 4, 2019

Printful is the print-on-demand company we use the most. They are a great company but their customer service needs some improvement. I spent HOURs trying to find out the size of the inside label of the shirts they provide. The size (which they say is 3x3 inches) refers to the whole label, not the logo that you put in their pre-made label. There's no specific size for the logo size and it's not provided ANYWHERE, including the templates and size guides for the shirts. I've contacted customer support numerous times and no one can seem to help with such a seemingly easy task... *facepalm*

Voltlin
United States
About 1 year using the app
Printful replied December 7, 2019

Thank you for your review, we appreciate your feedback on your experience!
I'm sorry to hear that there was a miscommunication between you and our support team, but wanted to also assure you that our sole goal is to assist you and provide the best possible customer support.
The logo area in the inside label is 3x1.13 inches for shirts and 2.5x0.94 inches for sweatshirts.

If you have any additional feedback, as well as an questions or concerns, be sure to reach out to feedback@printful.com, we would love to hear from you!

- Vita