Reviews (7,189)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its high-quality products and seamless Shopify integration, which streamlines order processing and shipping. The wide range of customizable products, including apparel and accessories, along with user-friendly design tools, allows merchants to diversify their offerings easily. The app's interface is praised for its ease of use, aiding effective store management. Additionally, the responsive customer support and reliable fulfillment services, featuring quick turnaround times and accurate shipping, are noted strengths. Automated features like inventory management and order syncing further streamline e-commerce operations, supporting scalable business growth.

November 3, 2023

esperienza epica. Può essere davvero un'opportunità da dietro una tastiera! Da provare!

GameZoney
Italy
10 days using the app
May 25, 2022

great app that helped me build my online stor, easy to design and ship products. perfect intergration with my shopify store

Taki streetwear
Netherlands
11 days using the app
April 14, 2017

I love Printful! Their product quality is outstanding and their website is easy to work with. Their customer support is also stellar.

Dashwood Design Store
United States
11 days using the app
November 26, 2022

Awesome customer service...cannot say enough....great selection of products Just wish they had more gym type bags, and perhaps some other athletic apparel

TRP Apparel & Gear
Canada
7 months using the app
May 13, 2016

You get your money for nothing and your ships for free

Triungle
United States
11 days using the app
June 26, 2019

When it works the way it's supposed to, it's fantastic. Unfortunately it is unreliable.

Multiple times I've had orders that have made it through part of the fulfillment only to get lost. When this has happened, I've had to contact customer service to check on the existing item. Sometimes that fix it immediately, other times they tell me there's no issue and it takes several times to contact them. Not worth the hassle of inconsistent fulfillment.

DogsWhoGiveACrap
United States
10 months using the app
Printful replied June 28, 2019

Thank you for your review!
We're truly sorry to see you've encountered these concerns with our services and I wanted to let you know that we truly appreciate your feedback, as this allows us to improve the quality of the services we offer.

We take about 2-7 business days to create apparel products (t-shirts, etc.) and 2-5 business days for non-apparel products (posters, etc.). Then you should add shipping times on top of that. You can open up the order in your Printful Dashboard to see its current status and whether it's been shipped.
This does not happen frequently, but sometimes orders can go missing in transit. If this happens, we are happy to issue a refund or a reshipment of the order, you can see more on this in our Return Policy here: https://www.printful.com/policies/returns

Feel free to reach out to us at feedback@printful.com, if you have any additional questions or concerns, we'd certainly love to hear from you!

- Vita

Edited May 26, 2020

The worst customer service I have ever dealt with. Takes customer service over 72 hours to respond to a simple email, usually do not have a solution for up to two weeks. I would recommend anyone interested Printful to not use the application. Fulfillment time is typically longer than suggested.

Balkan Made Co.
Canada
8 months using the app
Printful replied May 27, 2020

Hi, thank you for your review! We're sorry to hear you haven't had a positive experience with our customer service, but I hope we can improve it moving forward! Due to an influx of messages at this time, our response times are slightly delayed as well, but we are working as fast as possible to get back to all inquiries.

One of our team members will follow-up with you shortly.

- Zana

October 27, 2017

HORRIBLE guarantee product arrival. We ordered sample product for our business; hat, hoodie and tank top. Tank and Hoodie were bundled together and hat shipped separate. However; they listed same tracking number for ALL items. Hat and Hoodie were NEVER received BECAUSE the hat tracking number showed as delivered and received...well NO SHIT!!! The hat did arrive, not the other products! Printful refuses to provide items or refund money; therefore, they get shitty recommendation and this awesome review.

Don't use them. Pulling our business.

American Barrel Co
United States
8 months using the app
February 23, 2016

I'm a UI/UX Designer and i can tell that is really seamless the integration with Shopify, good UX, very user friendly, well done!

John Nobrand
United States
10 days using the app
April 21, 2017

Love this app so easy to set up fantastic to use loads of options.
Looks good and now my store os coming along just nice with these high quality products thanks heaps @printful

Thats Amazeballs
Australia
10 days using the app