Reviews (7,189)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its high-quality products and seamless Shopify integration, which streamlines order processing and shipping. The wide range of customizable products, including apparel and accessories, along with user-friendly design tools, allows merchants to diversify their offerings easily. The app's interface is praised for its ease of use, aiding effective store management. Additionally, the responsive customer support and reliable fulfillment services, featuring quick turnaround times and accurate shipping, are noted strengths. Automated features like inventory management and order syncing further streamline e-commerce operations, supporting scalable business growth.

Edited May 21, 2020

This is an update to my previous review:

The Printful customer service team really restored my faith in them again and dealt with my complaint effectively and professionally. I've read some negative comments regarding Printful's customer service, so didn't have high expectations, however, it was fantastic! I received my ordered samples and the prints came out perfect!! I hope that all of my future orders will carry the same level of quality print! Once this has been proved I will give a full 5* review!

Thank You Printful.

The Printful integration and ease of use are amazing, as is the quality of the their t-shirts. Unfortunately this is where it ends. I'm a new business and have already experienced issues with print quality that have made me lose confidence in this Company. My sample orders of simple white text, printed onto black and navy shirts are gritty, rough and not pure white (the shirt is actually visible through the ink). I've recently placed one of my first customer orders and the print quality on the hoodie is completely embarrassing (I've had to give a refund). Printful customer service have told me the the print would look 'Vintage' because the hoodie is not 100% cotton! I am very disappointed and will have to consider looking for a new supplier, as Printful seem unable to cope with recent demand (due to Covid) and my business will suffer as they are outsourcing other printers (they've even recently stopped sample orders). I had another order sit waiting for fulfilment for 8 days, which is not acceptable. Printful will ruin me before I've even had the chance to establish myself. Finally, the cost of items once VAT and shipping are added on is just a no go! There will never be any profit to be made and there is no way I will increase my prices to accommodate this with the low level print quality being produced. The only profit makers here are Printful!! Mockup Generator is the best and very simple to use.

WRDS & WSDM
United Kingdom
6 months using the app
Printful replied April 30, 2020

Update:
Hi, thank you for your updated review! I'm glad to know that we were able to assist and your samples have arrived looking perfect! We're happy to have you as part of Printful and I'm sure that there will be no issues in future orders as well :)

If there's anything we can help with, let us know anytime at feedback@printful.com!

Hi, thank you for your review! We really appreciate hearing about your experience with our services and products!
I’m glad to know you’ve had a positive time with using our integration and with the quality of shirts as well!
Since the products we offer can be different fabric blends as well as thickness, there can also be difference in how the ink adheres to the actual material and how the material influences the final look of the print. We generally recommend ordering samples to see if the actual product as well as the print result is what you are looking for.

As for VAT and shipping, these costs are not calculated into the product price and will be additional costs when checking out an order. You can take a look at our shipping costs for products on this page https://www.printful.com/shipping and read more about taxes right here https://www.printful.com/faq/taxes-and-billing.

Regarding the fulfillment times, due to the global situation with Covid-19, we are working at a reduced capacity at some of our production facilities. While we are working as fast as we can to fulfill all orders, delays can be expected. To help us manage the order volume, we are using services of other facilities, so that the orders can reach our users faster. We have also temporarily disabled the sample order option so we can prioritize regular orders and keep up with the demand. We are keeping our customers updated on our Covid-19 updates page https://www.printful.com/covid-19. These are extraordinary times for all of us and we hope to return back to our normal fulfillment times very soon.

I'll shortly follow-up with your report about the quality of the received product to further assist with resolving the situation!

- Zana

March 1, 2017

Only used for a couple of weeks, but so far, excellent! Integration with my shopify seems flawless and the mock-ups are great.

Monster Tutorials
United States
9 days using the app
Edited December 17, 2023

i would suggest lowering the prices, a little, i believe they are a bit to high, if you add it to, shipping, and design etc. you either make very little to no profit, or you have to skyrocket your prices to make some profit.

Litos Kingdom
United States
6 months using the app
April 9, 2018

Its great however I think the designer should be able to work on new products using the app on the go.

Epmcreativedesigns
United States
6 months using the app
July 2, 2021

paid 30$ to order t-shirt to test the service after 4 mounts no item no refund , costumers service saying items lost and it's my problem.. SCAMERS don't use

brendluxe.store
Canada
7 months using the app
Printful replied July 2, 2021

Hi there!

Thank you for your review, we truly appreciate your feedback!
We're sorry to hear that your experience using our services has been unpleasant thus far, but we hope we can improve it moving forward!

Due to carrier error your package was returned back to us and we do apologize for the miscommunication!
We see that you already have been in direct contact with our support team and a full refund has been issued for your order back to your Printful wallet.

If you have any other questions, concerns or additional feedback you would like to share with us, please don't hesitate to reach out to us at feedback@printful.com

-Santa

Edited January 4, 2019

Love it alot and it's fun to have when conducting a business.a must have platform besides others.yes

World Class Shopping Store
United States
9 days using the app
April 21, 2019

Solid UX and extensive, growing list of products. Great customer service as well.
In short, it runs so well that it's my sole POD app.
Only minus point is because of some rigid rules for sample orders.

PTFO
Poland
6 months using the app
Printful replied April 23, 2019

Thank you for your review, we appreciate your feedback!

We would be more than happy to check in with some additional details on your concerns related to the sample order option we offer, so feel free to reach out to us at feedback@printful.com with any concerns or questions you may have, we'd love to hear from you! :)

- Vita

Edited July 20, 2019

I've used this app in the past with a lot of luck. I'm not certain what's changed since using it again other than now fulfillment is happening out of NC. Two out of my first three customer orders have needed to be redone. One was missing an entire side and had the label printed on the front. The second order was on a tee that the stitching missed the seam entirely and had a hole in the shoulder as it was not stitched together.
It's apparent Printful is having QC issues or not doing QC at all. This makes it difficult and rather embarrassing to launch a brand using this company right now.

Boltcutter Bike Works
United States
8 months using the app
Printful replied July 20, 2019

Thank you for sharing your review! I'm very sorry to hear that your orders have encountered quality problems! We do have QC teams working at all our fulfillment centers and each item is reviewed before it is shipped out. However, human errors do happen and some issues may not be noticed at first and we understand that it can create an unpleasant situation. It is important that our customers report any quality concerns to us, should there be any, so that we can take a closer look into what happened and help resolve the situation, and how the same issue can be avoided in the future. We definitely take your reports and feedback seriously regarding product quality concerns as they help us recognize problem areas and improve the quality of the fulfillment process.



I see you have submitted a problem report for your orders and we’ll make sure to follow-up shortly.



- Zana

January 14, 2023

Good app, easy to use once you have done a few designs. Easy to change variants. Product selection is good. I like it.

rindtoko
Australia
6 months using the app
Edited August 27, 2020

You can only add 2 products per day? Is this a joke? It will take you a year to build a store with printful if they allow only 2 items of AOP per day.

protonmerch
United States
7 months using the app
Printful replied August 27, 2020

Thank you for your feedback, we truly appreciate it!
This limitation on adding 2 new AOP products per day is set in place while we clear up the order backlog caused by the global pandemic.
Our main goal is to bring our average fulfillment estimates back to normal and then we'll also re-enable unlimited product push for all product categories.

If you have any additional questions or concerns, feel free to reach out to feedback@printful.com!

- Vita