Reviews (7,083)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for its high-quality products and ease of use. They appreciate its seamless Shopify integration, efficient customer support, and reliable fulfillment and shipping. The app offers a wide range of customizable products, advanced design tools, and educational resources. Its commitment to sustainability and global presence with multiple fulfillment centers are also noted positively.
Refine
-
By rating
The app is user friendly and has an increasing selection. I ordered 3 samples on May 24 and received the T.Shirts on June 20th (19 business days later). The quality of the T.Shirts are good. The print has the screen print feel.
The prints had a strong smell and required to be washed. After the wash there was no smell at all and were perfectly fine. The print on one of the smaller kids size T.Shirts I ordered did not have the complete print, one side had faded or was not printed correctly. Each T.Shirt has a tag with a logo/brand Anvil or American Apparel. Overall the T.Shirts are comfortable and when done correctly do look good.
Before your company changed the design set up,I would have given 10 stars ! It was absolutely amazing for my company ! Is it possible to add the bar that adjusts the size of the designs again?t is not really possible to complete the designs anymore ! As,when I try resize them the image hacks and becomes small, then when I try repeat the action it keep doing the same !
Easy to use, easy to design t-shirts.
Easy transactions and pleasant experience.
I just wish there were more product selections.
Hi!
Thank you for leaving your positive review.
We are always working on adding more products to our catalog. To see something specific that you desire, please check out our requests and vote or submit your own request on our feature request page (https://www.printful.com/feature-request). Our team always takes a look there before deciding what else to add to our catalog. We sincerely appreciate your patience!
- Renate
Sync is perfect, App helps you with mock ups and fotographs, good products too. Its sad that fullifilmen takes so long (6 Days for 2 Shirts), thats to long for my customers because shipping takes up to 10 days to germany
Thank you for your review, we appreciate hearing from you!
As far as our fulfillment times go, we take about 2-7 business days to create apparel products (t-shirts, etc.) and 2-5 business days for non-apparel products (posters, etc.). Then you should add shipping times on top of that.
Speed and price depends on product type and destination and more than a half of our orders are shipped within 3 business days or less.
There are also some additional ways to speed up order fulfillment:
1. Checking in with the Availability tab on the products page, to see if we have the specific product in stock. Restocking products from our suppliers takes about 2-3 business days on average;
2. Choosing the Overnight shipping rate. Orders with overnight shipping are set in our priority fulfillment queue.
Feel free to reach out to us at feedback@printful.com, if you have any additional feedback, as well as any questions or concerns!
- Vita
I would give it 5, if there were a wider array of products
Very disappointing to say the least, poor print quality and long lead times. Despite following guidelines to the letter
Thank you for sharing your review! We are very sorry to hear your time using our services hasn't been the best, but we hope to improve it moving forward!
Any errors on our part are always covered by our Returns Policy and we'll offer a reshipment or a refund, you can view it here: https://www.printful.com/policies/returns.
We'd like to learn more about your experience, please reach us at feedback@printful.com and we'll do our best to help!
-Lauma
I've tried a number of POD companies and the mock-up generator is one of the most important factors in selecting a company. Printful has done their best with the ability to be as creative as possible with designs, even including a number of supports.
My biggest disappointment is the lack of a basic X and Y component when placing your design on a shirt. When I find a location I like I have to rely on counting arrow clicks on my keyboard in order to remember where I placed my design if I want to use the location again for a different shirt. In addition, my shirts rely on a non-embroidered pocket logo design that I have to do my best to eyeball where to place it. It would be nice if Printful had a quick option asking if you'd like the large front design area or the pocket area.
I understand that I can download the template and design on Adobe, but I am not yet adept at this skill.
Overall:
Positive: easy mock-up generator, quality products, and wonderful support.
Work On: Add X/Y on generator and a pocket logo location for non-embroidered designs
Thank you for your review, we appreciate your feedback!
We're constantly working on improving our mockup generator, which is why we truly appreciate your suggestion!
I'll forward it to our UI team, as they are currently working on these type of improvements.
Feel free to reach out to us at feedback@printful.com, if you have any additional feedback, as well as any questions or concerns!
- Vita
Most of the reviews here are good, but my experience was bad. They had a cotton tee in their catalog and I ordered 27 of them. I double checked the print flies and everything and trusted them with the order because their service charges were higher than other companies. When the order arrived, I was shocked by the cheap quality shirts they sent us. The shirt wasn't even cotton but a thin polyester-cotton shirt that looked faded. The print was bearly readable and had blemishes, when I contacted them for a return and a refund, they kept on saying my print file was to blame for it (Ignoring the rest of the problems). I sent them 4 emails with pictures of the tees attached and they kept on sending the same response over and over again. They took 3 days to reply to one of the emails only to end up with the same response. I had an awful experience and now I have to live with a huge loss.
Very happy with the App so far and new changes coming all the time. Quality is good and customers are happy with the results.
Edit: Since writing the review underneath I have been contacted by some supportive and caring customer care agents. They have also informed me that Printful are currently in the process of opening a European Centre to avoid EU customs charges (see below). The actual opening date is still unclear.
Printful do not state VAT or correct product value on packages = Extra customs charges & VAT which have been crippling my business and customer retention (eg. a €40 hoodie will be charged an additional €19.50).
Unbelievably bad customer service. One agent in particular, who twice I had the misfortune of having to deal with. There is absolutely no care for the customer.