Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its consistent quality, flexibility, and superior value. It's user-friendly, allowing easy design uploads, product customization, and online store integration. The app offers a variety of customizable items and advanced features like sleeve prints and private label branding. Its integration with Shopify simplifies order and inventory management. The design editor is efficient, and customer service is responsive and professional. The app also provides white-label packaging options for effective brand building.

Edited October 6, 2020

App works great... The only limits that are set are on the Shopify side. I have a large store to fill and apparently on my Shopify plan they throttle you down, especially when pushing a lot of variants. If I get on a roll it will allow me to create about 100 products, which amounts to about 300 variants as well, before it stops me. Apparently there is an algorithm called the leaky bucket. When the "bucket" fills up with enough products and variants, it won't take anymore. It SLOWLY trickles out the products until there is room for more. If you don't wait long enough, it will fill up quickly. If you wait about a full day, it will be completely empty. UPDATE 10/6/20 - I down graded my review to a 3 star review...The wait time have become a serious issue. When COVID hit I had to spend every day trying to convince customers to patiently wait because orders were so backed up. It took up to a month and half to get a shirt printed and out. They eventually got it sorted out in about the end of August. Now, I am right back to the same situation. Long waits, products out of stock, and complaining customers. Some of my orders are approaching 1 month. Printful only counts business days, I guess to make the charts look better, but the rest of the world just counts days. Be prepared for long wait times and complaining customers.

The Ship's Store
United States
Over 1 year using the app
Printful replied October 11, 2020

Thank you for sharing your review- we truly appreciate it!

We are very sorry to see some of your orders have taken longer to be fulfilled. We have contacted our fulfillment team to make sure these orders go out as soon as possible!
The fulfillment times are based on average estimates in business days, since these are estimates we cannot promise hard deadlines and sometimes orders can take a bit longer. Please reach out directly if you have any concerns about your order fulfillment times and we'll do our best to help you out and find the best solution!

If you have any further questions or anything else, please let us know at feedback@printul.com!

-Lauma

December 23, 2020

This app would be better if there was a system in place that deleted the "out of stock" variants automatically, while letting the store owner know

ThreeTaOne
United States
Over 1 year using the app
Printful replied December 25, 2020

Thank you for sharing your review! Although currently, this feature is not available, we are always working on improving our services! Please submit your idea for a Community Vote on our New Feature page: https://www.printful.com/feature-request.

If you have any additonal feedback, questions, or anything else, please feel free to reach us at feedback@printful.com!

-Lauma

May 22, 2021

Can I do almost everything I want to do? Mostly. Am I ultimately happy with Printful? No. If you want to create and sell basic medium-quality items across a broad spectrum of products, you're covered. But if, for example, you want to produce super-high quality items that truly represent your brand (I'm an artist), then you're out of luck. The product creation UI is utilitarian at best. File uploads limited to 200mb, print quality limited to 300dpi (including posters), customization tools that only allow for the most basic and sloppy placement options - there is no pixel-perfect placement, there is no actual product measurements, you can't turn snapping on/off, etc. - no undo, no saving state, etc., and so many other limitations that it's an overall frustrating experience. And when you have a complex problem you can't count on customer service. When some of my art was printing pixelated I was first told "it's your art" (it wasn't), it's an anomaly (it wasn't), and then... "We don't know what happened, but it won't happen again" (it did). If something is damaged in shipping they easily take care of it, but anything beyond the most simple issues are challenging to solve. And oh... they ship products to customers via DHL, at least in the US. Yes, really. With all that said, there isn't another service that has the overall offering of Printful and it has one of the best integrations with Shopify, so it's the devil you know. I'd switch if there was something across-the-board *better*, but nothing is decidedly better across the full spectrum of Printful's offerings.

MJS.ART
United States
Over 1 year using the app
Printful replied May 23, 2021

Hi!

Thank you for your detailed review.
We wanted to address some of your concerns. Please note that due to human hands being involved in the fulfillment process, some placement discrepancies are acceptable, therefore having a precise design placement would do no good. Of course, we are always working on improvements, but our machines are set up in a certain way, so there are file types that we don't recommend, same applies to "heavy" files because they won't turn out the same way you see on the screen. Please note that mockup images are computer-generated and are by no means 100% accurate representations of the final product.

We use several shipping partners, including FedEx and USPS within the US, the chosen carrier depends on your location and other factors. Thank you for understanding!

You also mentioned issues with how the design looks, in some cases it can be your files, sometimes it can be a technical glitch, however, if that repeats, we do encourage you to check in with our support team so that information can be forwarded to our developer team. Thank you!

Overall, thank you for sharing your experience. We are constantly working on bettering our services, on adding more products to our catalog for each taste. We are proud of how our product generator works but as you noted, there can always be something that can be added or changed.
If you have any additional suggestions, please don't hesitate to check in with us at feedback@printful.com

-Renate

July 27, 2022

fix it to where we can edit design and update the changes to shopify listing. Make it a lot easier to make edits to clothes

U Can't Impede (UUCCII)
United States
Over 1 year using the app
Printful replied July 28, 2022

Hi there!

Thank you for sharing your concerns.
Right now you can fully edit products in your Shopify account, any changes made to the product there will be synced with Printful. However, you can also make some changes in Printful like changing the design, editing the price, and changing mockups. There are certain technical limitations to what can be done now but we are always working on improvements!

- Renate

March 11, 2017

it would be nice to see a mock up as I design. Hard topmast photo.

Lady Macbeths Castle
United States
About 1 year using the app
November 2, 2018

It's a fun and rather easy to use. But there are options missing like linking similar products together that don't quite fit in the parameter of "variant" and having folders to organize the uploaded files.

Masthof Bookstore and Press
United States
About 1 year using the app
June 7, 2017

Customer Service is very delayed in responding to questions, which often leads to missed deadlines or fulfillment of packages. Also there has been some difficulty with uploading new products to the store itself. Other great quality printing.

Red Pill Blue Pill Collective
United States
About 1 year using the app
November 7, 2019

While I enjoy using Printful for most of the apparel on my website and love that they keep adding more. One thing that is a huge red flag is the lack of great customer service. Anytime I "chat" with a rep; they're always very rude and not enthused about helping the customer solve an issue. I'm leaving this review after a one year observation because I'm not the one who goes around writing reviews for every issue but I felt like this review was needed. Work on your customer service because it sucks.

Scorpion Syndrome Apparel
United States
About 1 year using the app
Printful replied November 8, 2019

Hi, thank you for your review! We really appreciate hearing from you and I'm very sorry to hear about your experience with our customer support team! It is definitely important to us that you receive high-quality and polite service when contacting us, so we will definitely review your interactions with our team members to see how the communication can be improved moving forward.

I will follow-up with you via email regarding your experience with our team and I hope we can improve your experience with us!

- Zana

October 5, 2018

The app is easy to use, has great products and so far it has worked great. The only problem I had, is that I understood that Printful choose the quickest way to send the product to our customers, but in our case sending t-shirts to Southamerica the system chose Latvia instead of the states. This has make the delivery more than 2 weeks.

Slam Shirts
Spain
About 1 year using the app
June 6, 2020

I use this app for everything. My only complaint is I can't find a way to uncheck the free shipping box after I create a product. I recently changed the shipping requirements on my site and I can't undo the shipping. I would give 5 stars if this was easier.

DepthTRAP
United States
About 1 year using the app
Printful replied June 9, 2020

Hi, thank you for your review! Once you have added the product, it won't be possible to go back and uncheck the "free shipping" option. However, you can manually add the products to the necessary shipping profile in your Shopify admin -> Settings -> Shipping and delivery -> click "Manage rates" for the necessary profile -> Manage products -> find and add the product -> make sure to save the changes. This way the products will have the rate of the shipping profile you add them to.

We hope this helps, but surely contact us at support@printful.com if you have any further questions!

- Zana