Reviews (6,691)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, making it easy to design and manage custom products. They commend the high-quality and variety of items available, from apparel to home decor, and note the reliable customer support and efficient fulfillment and shipping processes. The app also offers transparent pricing, real-time shipping updates, and educational resources beneficial for newcomers to print-on-demand services. Its global network of printing partners helps merchants expand internationally, enhancing customer satisfaction and repeat business.
Refine
-
By rating
Printify is my favourite business partner. They deliver the products in a timely manner, offer high-quality support and they are generally very responsive and helpful.
Thank you very much for the awesome review. We truly appreciate your feedback. We are excited to hear that you like Printify's services and we are looking forward to a long-term collaboration with you.
In case you need any further help, do not hesitate to contact us at merchansupport@printify.com. Cheers!
The site is easy to work with and has a great product selection available. It integrates easily with other platforms.
Delighted to hear that you enjoy the wide-variety of products and find our platform easy to use! 😊
Thank you for your review! 🚀
Printify has literally been the easiest site to use when it comes to designing my hoodies because it is so simplistic to where a baby could learn how to use it. Honestly, I love Printify and their design method.
Thank you for your positive review, it means a lot! 😊
All the best! 💙
I have used Printful and Printify and Printify is very user friendly. That is what I really like about it. From when I started using it, I was able to manage it in less than an hour and to mention that you can also change providers which was a big plus for me. I love the service and the customer service is fantastic. They get back to you promptly and answer any questions you may have about setting up your shipping services in shopify.
Thank you Printify
Thank you very much for the review. We are glad to hear that you are satisfied with our services and we hope to have a long term collaboration with you further on.
I love that you can pick different print providers. I've worked with other companies that worked within and they did not always come out correctly. Printify is working out great
Happy to hear that you enjoy the wide-variety of print providers. Thank you for your review! 😊
So far so good. I just added this app (2 JUN 2018) in order to offer custom sports bras through my store. The design process is simple and intuitive. The product looks good, however, since I have not yet seen the quality of the product I cannot add that 5th star just yet. I ordered a sample. If the quality is as promised I'll add the 5th star to this review. Overall, I am quite satisfied with the process and the ease of working with the app.
I only started working with Printify for 2-3 weeks now and there were quite of bit of 3rd party manufacturing mistakes and issues and problems with customer service. I had 4 issues total with my products (all different). The customer service reps: Hong and Jaylyn were trying to evade helping me with getting a refund (it was hard for no reason) and blame me for the poor quality printed work that was provided to me from Printify's 3rd party manufacturer by stating that it's printed the same as my original piece and that my images were not enough to prove the poor quality even though they were...I can clearly see the difference and I received my fine art print warped and blurry and discolored. It was not at all accurate to my original art piece I created.
I was attempting to get a refund and finally Jaylyn did provide that but stated it was a one-time thing because my images were not good enough to their standards to prove what I was stating was true or not. I have no reason to lie. If I liked the print, I wouldn't have reached out at all...
BTW the company I used for the fine art prints with Printify was Prodigi, not recommended at all. The fine art print also has a black rectangle on the image's border which makes it look unprofessional.
The customer service was helpful in one way when I got the other items reprinted but with the refund, it's a lot harder for some reason. I felt I wasn't treated well by the customer service staff as they would copy and paste the same things they've said to me before and send it again and they would just end the chat when I wasn't done with my questions. I am thinking of switching more of my products to Printful or something else as I only started with Printify and they have shown me what it's like to work with them. It's not good.
-----------
* There is an update to my review * Cameron, one of the customer service representatives reached out to me to make things right. And she did! She went above and beyond, which is something I am used to with Shopify! Which is why I decided to work with Prinitify in the first place. Shopify has always been great with customer service and I appreciate them for being so kind and helpful.
Cameron took the time to listen to me, read what I actually wrote to her, and was very compassionate about the situation. I hope that Printify's customer service can continuously be helpful in this manner.
Thanks again Cameron Wilson for being so helpful and kind :)
We sincerely apologize for the negative experience you had with Printify. It is not the level of service we strive to provide to our valued customers. We have thoroughly looked into your concerns and identified that one of the items in question was printed based on the design you uploaded or that there was a lack of clear photographic evidence to proceed with a swift resolution.
At Printify, our support team is dedicated to assisting our merchants in understanding any print issues they may encounter. We aim to guide you on how to enhance your designs to avoid future problems. As a business, we heavily rely on photographic evidence as we need to submit reprints and refund requests to our print providers for approval. Therefore, it is crucial to accurately identify any print issues and have clear evidence to rectify them and prevent recurring problems.
Regarding the one-time courtesy provided, it was meant to allow you to update the design if necessary and order a sample to evaluate the quality once again. However, we acknowledge that this step should not have taken up too much of your time, and we apologize for any inconvenience caused.
At Printify, we greatly value our relationship with our customers and continually strive to offer the best possible service. While we take responsibility for defective items, we kindly request that you provide clear photos or videos of the item when requesting a refund or reprint. This enables us to swiftly and effectively provide a solution. Additionally, we encourage our merchants to reach out to our support team if they have any doubts about their designs, as we are here to analyze and advise on how to improve them if necessary.
We are pleased to see that your concerns were addressed by our support team, resulting in a refund for the mentioned item. Once again, we deeply apologize for any inconvenience caused and sincerely hope to provide you with a better experience in the future.
I love using printify it really simplifies things, I just wish they had a selection of pants available on their site!
easy to use, great mock ups. Love the integration into Shopify
The app itself seems to be mostly just an embed of the website. But my experience with printify so far has been good. I haven't received my samples yet but creating products with them has been seamless!
Thank you for your honest review!😊