Reviews (6,068)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants find this platform user-friendly, allowing easy design and customization of a variety of products. It integrates well with ecommerce platforms, ensuring effortless store management. The print quality is consistently high, with durable materials and vibrant colors. Merchants appreciate the transparent pricing, efficient shipping, and responsive customer service. The platform also offers control over profit margins and integrates with multiple print providers for quick fulfillment. It's seen as a comprehensive solution that streamlines production, expands product range, and boosts sales, making it a favorite among creative entrepreneurs.
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While every once in a while a glitch happens they have always been responsive. I like the chat feature. They have lots of products to offer and it is easy to add them to the store.
Great app, easy to use. Offers lots of quality products and makes selling print-on-demand easy and fun.
So far the service that I've received from Printify has been A+. Their customer live chat is always a great option for those small questions that add up to big problems. I'm looking forward to having a long relationship of working together and hopefully celebrating lots of sales!
Thank you for your fantastic feedback!
We are glad to hear that you love our platform. We are all about helping our merchants to build their dream world. Looking forward to having you on our rock star team. All the best!
quality was bad. you scaled down a print between small and medium over an inch and a half, from 7" to 5.5", that is more than a 20%. then tell me its correct and wont refund the price. Also, items were not packaged individually and I never got an answer why.
We're really sorry to hear about your experience!
One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!
Great tool.
I would definitely recommend this app to anyone.
Thank you!
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www.tundery.com
Unfortunately - I have to modify my review again. After complaining I really had a nice contact with the customer service. It looked ( I was told) the shipping method had been changed and would only take about 3 days. But those were only words... shipments from Germany are still done in the less eco friendly way you can imagine - by plane (< 200 km drive) by the French Poste (package from Germany => Holland).. time consuming. Customer Service told me 21th March to come back to me a.s.a.p... it's now 5th April. So far for close monitoring...Also the packages are not offered at the door of the customer, in stead they go straight to a service point, while the system displays it has been offered at the door. 100% NOT true... because of my doubts I ran a test with a package to my sister... The worst is - the buyer doesn't receive any notification where the package has been delivered!!! If you complain on the chat the answer is: please contact the local post office service point, but which one is a miracle???
Next week one of my sweaters will be in a national television show with over 1 million viewers - I worked really hard to realize that.. I hope to make a lot of sales, but where possible (depending on the ordered colors) it will probably be better to re direct to Printful. Unbelievable Printify doesn't see this! So frustrating...The quality of the app , the sweaters and the prints is great, but the shipment process spoils everything.
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I wanted to update my previous review and sincerely give a 5 star rating for the way Printify (especially Ariel) handled my complaint. In just a few weeks the shipment proces. In just a few weeks, the shipping method was changed to a more environmentally conscious and faster process. Thank you Printify and thank you Ariel! By the way, I do hope that this fine trend will spread to all European providers that deliver within the EU....
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I am situated in the Netherlands. The closest printer is in Germany - a max. 3 hours car drive. I truly love the Printify app, but it seems they are responsible for the transport process. If you order directly at the printer they use a (road) transport service with delivers within 1-2 days within the Netherlands (2 small road trips). However, the orders placed by Printify follow this route:
- a road trip from the German printer to a French airport
- a flight from France to the Netherlands
- a drive from the airport to a distribution center
- a drive from the distribution center to the end user
The whole point of choosing a local printer is to save: time, money and the environment. Now 1 simple sweater delivery takes up to 15 days (above the production time), an augmented CO2 emission and most probably it won't be very cheap.
I only started to work with the app, but selling within my own country (the Netherlands) seems impossible this way.
Thank you for taking the time to share your experience with us. We are delighted to inform you that our shipping team has worked diligently with the print provider to address the issue, resulting in an average shipping time of 3 business days. We will continue to closely monitor the situation and make further improvements if necessary.
We appreciate your valuable feedback and assistance in resolving this matter promptly. If you happen to notice any shipping irregularities with this print provider, please don't hesitate to contact us.
Our teams are currently working on enhancing the shipping process, with plans to provide more shipping options in the near future. We hope to bring this improvement to you soon. Once again, thank you for your feedback, and we wish you all the best.
I'm using a different POD on my first site, this time, I tried using Printify just to get how they do.
First, I don't like their customer service. I have tried submitting issues to them 3 times without any reply. My order was placed 1 week and yet, it has not been shipped to the client. I just need to know their TAT so I could message my customer in advance.
Second, I received a feedback from my first customer that the shirt had pale prints.
I'm taking my business to another supplier. Costly, but reliable.
Nothing compares to reduced headache and satisfied customers.
Hi! Thanks for your honest feedback! A success team agent is in touch with you to solve all the communication problems. Meanwhile, we wanted to emphasize that our support team works 24/7 and our response time is under 2h if message reaches us via our official communication channels. Also, products have production time (usually 2-5 business days) and shipping time (starting from 2-5 business days domestically to much more days if sent internationally). We hope this a little bit explains more how we operate and milds some of the communication issues that have been by now.
So far so good. I like their mock ups. Yet to order a sample. Hopefully it matches up to what they advertise.
Great to hear that you are enjoying our app, thanks for the review! Wishing you the best of luck with sales! :)
Excellent customer service and good quality products. Reliable company. Excelente servicio al cliente y muy buenos productos de calidad. Compañía confiable.
Thank you very much for the awesome review. We truly appreciate your feedback. We are excited to hear that you like Printify and we are looking forward to a long-term collaboration with you.
In case you need any further help, do not hesitate to contact us at merchansupport@printify.com. Cheers!
Great app! Only wish the graphic could cover more of the clothing articles... Would definitely recommend this app!