Reviews (7,111)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, user-friendly interface, and high-quality product range. They value the efficient order fulfillment, exceptional print quality, and diverse customizable products including apparel and home decor. The reliable customer support, useful design tools, and educational resources are also appreciated. Additionally, its global reach and local production options are noted for enhancing delivery times and customer service. Transparent pricing and shipping details help merchants manage costs effectively.

April 20, 2021

I Love how easy it is to manage the products in my store and the customer service is super great! I have an issue and they responded quickly. I really love doing my business with Printify. Overall, amazing!

Ravi Reinhart Clothing Co.
Canada
About 2 months using the app
Printify replied April 21, 2021

Thank you very much for your feedback! We're happy to hear that you're finding it easy to manage your products and that our support team has been quick to reply.
Thanks for being with us, and best of luck with your sales! :)

November 12, 2017

Great and easy to use! Genius!!!

Mountaineer Medical Collective
United States
About 2 months using the app
September 17, 2020

Amazing! Great service and easy to learn!
We are very new to this and printify is making it easy to follow. Inspiring!

FamilyNameShopping
Canada
About 2 months using the app
Printify replied September 21, 2020

Thank you very much for your feedback and welcome to the Printify family! In case you need any help, do not hesitate to contact us anytime at merchantsupport@printify.com

November 1, 2020

The service is great, and the products are great. The issues I have is that the product design interface is kind of flimsy. I can't click any up and down arrows to precisely move a design on a print area template. They used to have that feature recently, and now it's gone. Secondly, their pricing interface when creating products has changed. Instead of showing everything at once, the price, profit, and profit margin are condensed into a dropdown menu, which is too much back and forth, especially if you have a product with several variants. Third, the design interface has features that disappear, like the click and drag resizing tool and the rotation tool, whenever a design is made larger. Another thing that I would add is that the website in general is very hard to look at because they put very light pale grey text on top of a white background, and very, very white products showing on a white background and I am straining to see stuff on the website. It needs to have more contrast to be able to see things easier. As for order placement I was upset when they could not be able to cancel an order for me when I accidentally selected the wrong size, and I tried to cancel it within one minute of placing it. They told me there was nothing they could do. I said that I would go ahead and accept it and maybe I can have a little something extra anyway. When I received it, it was printed the wrong way, and they gave me a refund. The good things about Printify are it's product choices. Printify has a wide range of products that exceed the product choices of their competitors. If you're looking for a high quality print service to integrate with a Shopify website, Printify is great. As for some of the errors I mentioned earlier, I do hope that they get fixed, as it's making product creation a little difficult.

Bigfoot Paintings by Michael Wawrzyniec
United States
About 2 years using the app
Printify replied November 2, 2020

Thank you for your valuable feedback, Michael! One of our managers will be in touch to further discuss the problems you were having - we'd like to pinpoint the issue so that our team can fix it!

November 6, 2023

The chatbox is extremely responsive - customer service is top-notch. Looking to add some Pet Fam merch to my e-commerce store and Susan made the process an efficient one.

Pet Fam
United States
About 2 months using the app
Printify replied November 7, 2023

Thank you for your review! We're delighted to hear about your positive experience with our support team, especially Susan 🌟! If you need any help, we'll be here for you. All the best 🐾🛍️😊!

February 16, 2020

Their customer service is fantastic! They got back to me in a half hour on a Sunday. Very professional, and all of the t-shirts turned out great.

The Iron Jungle
United States
About 2 months using the app
Printify replied February 20, 2020

Thank you very much for your review. We are happy to hear that you like our customer support services and we hope to have a long term collaboration with you further on.

Edited February 19, 2017

I've been using the Printify app for some time already, made some sales with it. I like it that their helpdesk staff are mostly friendly like Derek and Alina but i have to give it a 3 stars due to recent issues. Since Friday last week till now, one of my collection is still updating. I can't add new collections, and previously submitted PNG files all ended up messed up. I have stopped using the app and has transit to another app. Given the choice i would love to continue using Printify, but the errors coming one after another is frustrating and the response i keep getting is "we are sorry, we apologize for the issues, etc" It's been 5 days since the issue and it is still unresolved.

EDIT: apparent the problem has been resolved.. but i've already switch to a new app. I might continue using Printify for some orders but the trust is shaken already.

Thatmmashop
Singapore
Almost 4 years using the app
June 18, 2020

Easy to use even on my low tech phone. Great fast human service and lastly great prices. Pretty much everything you want from a supplier.

Naga Soul
United Kingdom
About 2 months using the app
Printify replied June 19, 2020

Thank you very much for the awesome review! We are glad to hear that you find us easy to use and we hope to have a long-term collaboration further on! In case you need any assistance, do not hesitate to reach out to us at merchantsupport@printify.com

May 11, 2020

I use this app for just about all my products. All I can say is they are a great company and everything is straight forward and any info you need is easy to find on their site. I suggest this app to retail stores.

Print Cleverly
United States
About 2 months using the app
Printify replied May 12, 2020

Thank you for your review. We are happy to hear that you like our services and hope to have a long-term collaboration with you further on.

Edited November 10, 2020

Overall i'm very satisfied with Printify. I get quality printed products with my designs that I am proud to sell and the shipping is very fast. On the very rare occasion that I needed to get in touch with customer support, I was disappointed with the response time. However, I appreciate the follow up service they provided which shows they care and I sincerely hope they improve on this going forward because everything else is perfect so far.

HAUTE GLAM DESIGN
Canada
About 2 years using the app
Printify replied October 14, 2020

We appreciate your feedback, thank you! Support response time reduction is one of our priorities and improvements will be made!