Printify: Print on Demand

The interface is great and setting up products is a piece of cake. I really wanted to be able to use this for all our custom clothing. However, it doesn't adjust when distributors' items are out of stock, so that forces you to refund a customer order if out of stock. That comes off as really unprofessional and made my business look bad, not to mention losing a sale. While customer service was very responsive, they had no fix for this issue.

Edit - I'm taking this review from 3 stars to 2. This company has the strangest way of dealing with mediocre reviews. I told them precisely what the issue is (inability to predict when an item is out of stock), they told me they had no fix for the issue, I told them I wouldn't be able to use Printify anymore. They THEN sent an email asking me to remove my review or change it to a higher rating because "I believe I have covered every area of concern you had." They in no way addressed my concern other than saying they can't do anything about it. I'm very surprised they asked me to remove a review when the underlying issue still exists!

Here is the customer service response to the out-of-stock issue:
"You mentioned that you would like us to incorporate a system that automatically accounts for out of stock items and/or variants. I completely agree that that would be ideal. When it comes to items that are out of stock, we only find out when our print providers notify us. We have been in discussions with them lately trying to work out an effective system to notify our merchants when these issues occur. This is an issue we have been addressing and I can assure you that we are woking on an acceptable solution.

For now, our policy concerning out of stock items is as follows...

For temporary out of stock issues, no notice will be sent out. We expect these issues to be dealt with quickly and will be only a minor inconvenience. For out of stock matters that will be more lengthy, we will send out an email to all our merchants notifying you of the issue so you can make the necessary adjustments to your account.

I totally understand that in some cases this can lead to some inconveniences. I would like to assure you that we are committed to finding a solution. Your patience and understanding are appreciated."

It is a great App if you don’t mind having to contact Tech support for anything. It will take days to get back to you and even then the “tech team is still working on it” so try this…or this…or this….or this….
I have had emailed about 15 times, get a different person every time and each tries to have me trouble shoot something else…theme..product..uninstall reinstall…and on and on and on. I used to make a lot of money with Printify but they are becomeing unrelieable.

I love what you guys have been doing. But I don't like that I can't you on the phone for support or help with an issue. Some people can't or don't like texting.

So far this app is nice. I haven't had it for a long time, but I'm happy they have a wide selection of products. I wish the app had reviews that people can post for the different companies, and the products they print. To see which company prints the best for different products, and for customers to be able to post pic reviews. When it comes to customer service it's ok, based on response time. They're definitely better than other apps for response time, but it could be better. The base price is better than Printful, but if only they had the reviews up so we can choose the best company right away. Instead of having to purchase the same design, and shirt from different companies till we find the right one for us. This app is also easier when it comes to setting up your designs with background color. Printful just recently made that an option, but background color is limited. You aren't limited on here, and it makes it easier for people who are new to making designs, to choose any color they wish to choose for All-Over printing.

Works pretty good so far. The customer service with its short response times is remarkable. Let's see where it leads.

** edit ** initially I was disappointed because I couldn't get any assistance ( and I should've been more patient considering the time of the year and how busy they probably were , def my bad ) after getting assistance from a wonderful team member , they helped me understand everything , we got all the issues fixed and no problems .. and I just got my first 2 orders in ( T shirts ) and the quality is excellent and shipping was very fast ! Very pleased

Honest review: The designer tool is very easy to use and integrate into the shop. However, they aren't available to chat during normal business hours (I live in the United States), which I find odd. Secondly, setting up shipping rates for Printify and non-Printify items is extremely, extremely difficult and I have been working with Shopify to try and solve this problem for 2 days now. Still no fix. Printify, since they aren't open during normal business hours, hasn't been able to help. This has been the biggest issue. Overall I give them 4/5 because the integration and the design is very user-friendly and simple. The shipping is just hard to set up, even when using the Printify calculator, if you're attempting to sell both Printify & non-Printify items.

Great guys. At the start of the service like.
We need to see how it will continue to assess quality, feedback, shipping, returns and many other parameters that can come out at the time of the relationship.
It is necessary to make the possibility of embroidery and printing on different sides - it is important.
Some lags already met at the time of formation of designs. There are inaccuracies.

Stay away. Trust me - stay away.

Pros - they have a supplier that offers Dri-Fit shirts. The escalated support rep (Uyen) is terrific. They're cheaper than most (but you get what you pay for).

Cons - so, so many to list. The company that offers Dri-Fit takes a MINIMUM of two weeks to print and ship a shirt. Usually it takes closer to a month - and the production time listed of 3.58 business days on their supplier page is an absolute joke.

The customer support (other than Uyen) is terrible. They take HOURS to get back to you when you submit and email or chat - and then the responses are stock copy/paste answers about how they understand your concerns, and they'll look into it. Nothing ever happens.

The printing quality is god-awful. I can't count how many reprints and returns I had to do due to shoddy printing.

The design lab is clunky and not really intuitive. Their mobile design is a joke.

At least every third order requires an email or check-up on my part. Nothing is ever easy with Printify (unless you're dealing with Uyen). My store is just a side hustle, but I feel like I spend HOURS more dealing with Printify nonsense than I do at my 8-5 full-time gig.

Stay away from Printify. Use another supplier like Printful - they cost more, but you don't have to deal with the headaches and hassles.

Update: If you don't believe me about the stock copy/paste answers, read all the responses to the 1-star reviews. Hilariously predictable.

**UPDATE**

I designed a shirt for a fund-raiser for a family member, and it resulted in probably 75-80 shirts being purchased, which would mark the end of my relationship with Printify.

Of those deliveries, there were four that had weird or incorrect shirts included in them - ones that were not in ANY way associated with the fund-raiser, our company or anything else.

* One had a hockey mask from the movie "Friday the 13th" with the slogan "No Lives Matter" on it

* One was a red t-shirt that simply said "I Hate the Patriots"

* One was a ballerina (I think)

* One had a shark wearing sunglasses

Printify also forgot to send 7 shirts to customers that I went and printed and delivered myself out of my own pocket, because I can't wait for you guys to rectify yet ANOTHER mistake.

Please please PLEASE do not believe their "99.1%" effectiveness rate regarding their quality control - that simply cannot be true. Use Printful or someone else who knows what they're doing and can actually fulfill your orders in a timely and correct manner.

Very easy to use, and lots of variety in the products available!