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Overall rating
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

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Merchants appreciate this app for its user-friendly email and SMS marketing features, including customizable pop-ups. They value its competitive pricing, seamless integration, and unlimited email sending. The targeting options and analytics dashboard are praised for boosting engagement and providing insights. The customer support is noted for its promptness and dedication. The free plan is beginner-friendly, and the onboarding process effectively assists new merchants. Features like spin-to-win and visitor-to-contact conversion are credited with increasing subscriber growth and sales.

May 2, 2017

This is the best app in the world

United States
Almost 7 years using the app
June 26, 2017

Great for increasing sales! Highly recommend it.

United States
Almost 7 years using the app
December 5, 2016

A little tough to figure out, but very easy once you get the hang of it. A bit frustrating when campaign updates take a long time to load.

United States
Almost 7 years using the app
April 11, 2023

It started good but prices kept increasing. Like many other negative reviews have said - its mainly a pricing issue here.
I have about 20 apps in my Shopify store and this is the only one I have something negative to say about. The communication from privy is very poor about their price changes, limitations and caps etc. They talk ALOT about what they can do for your business and how proud they are to be one of the top marketing apps and bla bla but they dont actually specify information or give details on when things change. You just receive generic emails that dont include any straight forward information.
As my email subscribers grew my price increased from $30 to $90 in a short amount of time, which is way too much of a jump, so they stopped sending customers discount codes when they signed up, yet they still collected that $30 each month. They never even told me that my coupon codes would stop sending either, I had to find out from a customer who had signed up and she received an email with a blank discount code?? They are so sneaky its insane!!
If you dont agree to the new pricing they also put limitation on your account and what you can do in the app, you cant even access anything unless you press agree basically. I ever only used privy to collect emails and send out coupon codes + abandoned cart emails. Just those 2 simple emails, not everyone wants or need to use privy to set up 10 different kinds of email annotations, they should not charge you depending on how many subscribes you have alone, they should offer more price plans/tiers depending on your business needs instead.
But they seem to care more about money than customers needs. A very miss-leading way of doing business. Maybe this works for lager companies that doesn't care about a $60 increase but for a small business like me in a time like this, its truly not a fair or reasonable increase. There are many other apps out there that can do exactly what privy offers but for less or even some free. I would highly suggest trying other apps or else you will be paying minimum $90 before you know it.

United Kingdom
About 2 years using the app
September 9, 2018

Great App. Does exactly what it says it would. And good enough features for a few app. Would highly recommend.

The Edible Co
Over 6 years using the app
April 17, 2017

I found this app to be pretty helpful. It took a bit to figure out some of the features, but all in all a good asset to my store. I may consider purchasing the upgrade for this app.

Joa Bath And Body
Over 6 years using the app
July 15, 2018

Awesome app - can not run my store without it!

Meraki Design Studio
Over 6 years using the app
February 2, 2017

The free option is already really awesome!

Over 6 years using the app
February 13, 2017

So far it seems pretty cool. We'll see once I've had time to really mess around with it.

Brugh Coffee
United States
Over 6 years using the app
December 6, 2016

This app was recommended to me by a client and I'm happy we picked Privy. It's pretty easy to set up, has options for the appearance of the pop up, and most importantly had live chat support.

Harringtons 7
Over 6 years using the app