Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

July 19, 2019

Far too expensive for south african economy, especially since we only need it for pop up forms and spin wheel, should come up with better priced option, maybe one for only using sign up forms and spin wheel

Merchant Hunter
South Africa
Over 2 years using the app
Privy Operations replied July 19, 2019

Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. We believe our new pricing puts us more in line with the needs of the market and the majority of our customers who are getting more features for a better value. If you're an existing customer and your price was negatively impacted by this change, we'd be happy to work with you! Just shoot us an email at support@privy.com and we'll put you in touch with the right people.

December 2, 2017

love this app! its so helpful :)

Xo Jewels
United States
Over 2 years using the app
Edited October 22, 2019

gerneral, Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app

DIYMORE
China
Almost 2 years using the app
Privy Operations replied October 22, 2019

Thanks for the review! Let us know if we can be of any help at support@privy.com.

April 3, 2017

Easy to install! Great features that are easy to customize them for the free plan too!

Poppysmick
India
Over 2 years using the app
September 28, 2019

Just set this up on my site and so far it looks great. Love the fact that it's fully customizable. This is EXACTLY what I was looking for!!

Little Kitten
United States
Over 2 years using the app
Privy Operations replied September 30, 2019

Awesome to hear!

If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

Edited August 6, 2019

I used this app to start creating a client database, it helped a lot to get more client's email and sending them our email marketing campaigns, five-star service, very useful even in their free version

Unhang it
Dominican Republic
About 1 month using the app
Privy Operations replied August 6, 2019

Great to hear, thanks! If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com

October 14, 2016

I like the fact that its helping me to get more customers sign in to Fiesta Ziesta mailing list. Also, its helping me to grow my sales by giving my customers a discount when they sign in.

Fiesta Ziesta
United States
Over 2 years using the app
November 25, 2015

We have tested out several other similar apps and we chose to roll with Privy for the following reasons:

1) Privy works on mobile - Check
2) Privy looks great and easy to use - Check
3) Privy reporting metrics are easy to understand - Check
4) Privy sync’s with other mail app’s - Check
5) They have a very unique banner option that we really enjoyed testing out. A lot of other apps have similar feature sets, but we really fell in love with one of Privy’s banner sets. Yes, great design can tilt the pendulum.

**Bonus**: Offer codes that can only be used once or for first-time purchases.

If there was a single drawback ( and this is 100% manageable one if you have patience ) the backend isn’t the easiest to navigate. It looks very un-intimidating with the colors and fonts, but the UX/UI is slightly confusing with all of the tabs inside a campaign having their own set of options that open in different pages. You can sometimes forget where certain actions are to adjust or change.

This is par for the course though, and any e-commerce owner should understand this more then the common person. The Privy team needs to see where the pain points are and I am sure they will adjust the app accordingly.

For the robust feature sets provided by Privy, and the well designed easy to set up mobile compatible opt-in banners, I think it would be hard to find a better option out there that would suit our needs.

Live Work Play
United States
Over 2 years using the app
October 26, 2017

Good, really easy and fast to set it up, so far nothing bad. Keep it up guys!

Reallycoolcoffee
United States
Over 2 years using the app
Edited November 13, 2019

Perfect for me. thank you for good product . Perfect for me. thank you for good product . Perfect for me. thank you for good product .

GaoDesigns Store
Vietnam
About 1 month using the app
Privy Operations replied October 31, 2019

Thanks for the review! If you need any help don't hesitate to reach out to our support team at support@privy.com or check out our help docs at help.privy.com