Reviews (24,917)

Overall rating
4.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and revenue in e-commerce. It features user-friendly, customizable email templates and automation tools, along with detailed metrics and seamless Shopify integration. The customer support is praised for its responsiveness, offering live chat and Zoom calls for assistance. Merchants find it a valuable tool for enhancing online business operations and marketing strategies.

September 11, 2017

Easy to use and incredibly effective. Highly recommended.

Rescue Dogma
United States
About 1 year using the app
March 26, 2018

so easy to use!! love this app

Pigmented
United States
About 1 year using the app
March 22, 2017

Very intuitive and easy! The app does what you think it will.

Huskybeard
United States
About 1 year using the app
February 6, 2018

Easy to use! User friendly! Would recommend to new shopify users.

Pop World Usa
United States
About 1 year using the app
March 22, 2017

Great App so far. Exactly what i needed

The Product Affair
Australia
About 1 year using the app
Edited September 15, 2018

Could be really good, but if you manage multiple shopify accounts, don't install this. It only allows one account across all businesses and other businesses can access each others' accounts. Found one day two of my clients changing "My information" account thinking someone was hacking the account. One of these businesses are no longer connected to my business so this is becoming so frustrating!

I was able to fix it by deleting one of the business accounts, clearing cache, restarting my computer (this whole cycle about 3 times). Now works great. Customer service responded a bit too late as I have already fixed it when they messaged 3 days later.

BrandedNTagged
Philippines
About 1 year using the app
Edited April 11, 2020

im still new to this app, we will see in my further use of the app, for now we will see. i did pop ups was easy to learn, and some email tamplates had some issue with it tho, when ever i had one color of text on my template i recived to my email in a diferent color

Tania Nerol
Italy
About 1 year using the app
March 1, 2018

Easy to use, and seems to be just what I need to start capturing customer contact info.

Gorilla Principles
United States
About 1 year using the app
August 1, 2018

Easy to navigate. just starting out hopefully no complications.

Jolie Bundles And Apparel
United States
About 1 year using the app
July 15, 2017

So far I really love Privy!!!!!!!

Edge Of Time
United States
About 1 year using the app