The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
This is the only auction option on Shopify, so keep that in mind. The app itself works well enough, but it's just a pain to set up. The instructions are written by people who have English as a second language, so they are very confusing to follow.
Honestly, you're better off getting the app and just asking Support to integrate it. It is much faster than trying to follow the instructions, getting stuck, then needing to contact them anyway.
Support is very responsive. The only issue is their emails are often like the instructions, often being difficult to understand. It can take quite a bit of back-and-forth to resolve something, but it does get done.
The 7 day trial becomes quite ridiculous, because in our case, we were still having conversations with Support about setting up the app when our first $30 charge appeared.
The app is missing a few basic features you'd expect from an auction app - like one-click restart for items that didn't sell (you need to create a whole new listing) - but again, if you're patient with Support it'll work.
We haven't tried the proxy or automatic bidding, so can't comment on that.
This is the best auction option in the store. I wish there were more functionality options but I have not had any problems with the app as it is designed to work. I was able to overcome the functionality limitations by having Webkul do some custom work. Their custom work is reasonable priced. It is far cheaper to have them customize this existing app to meet your needs then to build something from scratch.
4 starts because it has worked but not for everyone. Little wonky but seems like best option available on shopify app store.
Extremely dissatisfied with this app. I have had multiple complaints from my customers about it and have contacted customer support (which takes about 24hrs+ for EACH response.....so something I need fixes asap, takes several days to a week) with little to no help in regards to the problem, because it seems to be a flaw with the app itself. The winning bid does not go to the highest proxy bid, which in my opinion is absurd. It should go to whomever is willing to pay the highest amount and drop down above the second highest bid, like on Ebay. That makes the most sense to me as well as my customers. I was told by customer service that the winner is not the highest automatic bid. I believe this is a flawed system. I was told by customer service that the "Winner is the one whose bid has been posted first among the others." This makes no sense to me. I asked if there was a way to change it so that the highest bidding amount whether automatic or manual, would be the winner and when I got their reply, it mentioned nothing about that. This was the response I got: "No not the first person to bid. But before auction ends, in case of proxy bid there will be same bid happening by a multiple bidders, in that case it will be on the basis of time." What does that even mean?? I even tried troubleshooting the auctions and trying different types of bids, etc. and it was as though the app wasn't acknowledging the proxy bids, it wasn't registering properly. I placed a manual bid, my fiance placed a proxy bid, then I placed a proxy bid higher than his. Then, in order for it to show any new bids, he had to place a manual bid. My proxy bid was way higher than his, but by the end of the auction, he had won. Tell me how that is possible?? I would NOT recommend this to anyone who wants to keep their sanity. I wanted to love this app so badly, I'm very let down.
So far it won't work at all. All I seem to get from support is that it works on their end. I've tested it, had other people try it nobody can get the auction to take the bid. I have to wait a full 24 hours for support to respond and when they do nobody has really looked into the issue. Only giving 2 stars because I did get a response.
Awesome Customer service and easy to work with. Help me customize the app that fits my website www.octotreasures.com thank you
Kalamazoo Candle Company
I'm not sure what those comment are talking about with bad customer service. I have had this app for less than a week and have traded emails a number of times and always gotten a quick response (with the exception of over the weekend, but that seems reasonable). They even went in and installed some code for me that I couldn't figure out. The app is complicated but that's because you're making the website do something it isn't naturally designed to do. I am running an all day auction and this thing is working perfectly. Take some time to understand how its system work and it'll do what you need.
The Positive Action Shop
Bought this 3 days ago. Doesn't work, the company state 24hr support but i've had nothing other than 1 automated email reply. Multiple expensive calls to their Indian and American support numbers just result in a phone ringing endlessly after a long automated process.
Very frustrated and angry. Wasted a huge amount of time on this
Needed help setting up and integrating into my site. Customer service was quick at responding and the app works great!
Does not work, requires expert knowledge to get to work slightly but still does not work.