Overall rating
4
Counts per rating level
  • 70% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 16% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable product bundles and discount offerings, which can enhance sales and average order value. It's praised for its intuitive interface and prompt customer service. However, some merchants have encountered issues with inventory tracking, bundle size limitations, and third-party inventory system compatibility. There are also reports of the app disrupting store operations, such as modifying product images or creating unwanted variants. Despite these concerns, many find it useful for boosting conversion rates and effective cross-selling.

May 4, 2023

Our company is small and faith-based nonprofit. The option to select bundles that best fit our needs and budget has been the best marketing dollars we've ever spent.

Evangelical Training Association
United States
About 7 years using the app
BOLD replied May 5, 2023

We are so glad to hear that Bold Bundles is working so well for you and meets all your needs. This is the kind of feedback that really makes our day! Thanks for taking the time to write in!

April 28, 2023

This app consistently gets worse. every so often something breaks. Its got to a point now where I contacted the developers and their response was for me to delete products from my shopify and create them again for the bundle app to work. This is not acceptable and my response to them was to that fact. I am currently looking for a new app to use

Dinner Lady
United Kingdom
Almost 3 years using the app
BOLD replied May 1, 2023

Thanks for writing in with your feedback. We are so sorry to hear you had some difficulty with Bundles. We hope the call you had with our specialist helped clear things up and get you back on the right track! If you need anymore help, please don’t hesitate to reach back out. We are always happy to help!

October 16, 2022

Would give 0 stars if I could. Terrible app, terrible support, they have made a mess of my store and cost me so much $. Their "developers" are clowns and their customer support is a joke they will only tell you pre-scripted answers. DO NOT USE ANY APP FROM BOLD. The apps will never work and when they don't they will just blame it on your theme, other apps, the weather, or any other random stupid excuse they can think of

RareMunchiez
United States
9 days using the app
BOLD replied October 17, 2022

Thank you for taking the time to leave your feedback. I am sorry to hear that you have had a less than positive experience so far. Our goal is to help you succeed. I have checked in with our support team and can confirm our team is actively working with you to find a solution that works for your store’s needs. We thank you so much for all of your patience.

Edited November 13, 2018

We got our bundles ready, tested them a month in advance. We worked with bold support on the issues we were having, and we are satisfied with their customer service. However, on our launch date, there was an error with the app that did not allow the set price of the bundles to go over into the checkout cart. This is one of the biggest campaigns we have launched, and we're told the fix will take a day. Needless to say, we were not pleased with the outcome.

Despite Bold's user-friendly setup and superior functionality to other bundle apps; this was a huge disappointment. Customers are furious, confused, and we are having to do several changes to orders being made. This should not have been an issue. Depending on how the issue is fixed; I will update this review...

UPDATE: The Bold Customer Support is great. We already knew that. As promised, we said we would update this review depending on how timely our app would be up and running. It was very timely, and customer support made sure to stay in contact with me even in my busy schedule, and not being able to get back to them.

The review was raised to four stars for timeliness, and the urgency Bold gave to this issue. We appreciate the efforts of Bold and its team to take care of our needs.

Incrediwear Inc
United States
About 3 years using the app
March 6, 2014

Great App, I wish this was a standard feature on Shopify.

CityTees - Phoenix Apparel, LLC
United States
About 9 years using the app
March 26, 2019

Great app. picture qality need a small update so you can select picture quality, the developers work on it.

Kihoskh Webshop
Denmark
Over 1 year using the app
BOLD replied March 27, 2019

Thank you for the review! We hope you're enjoying the app so far, and you're right, our developers are always looking for ways to improve and add more value to our apps for our merchants. Please let us know if you have any further questions or comments. :-)

Edited May 2, 2016

The app works perfectly as described, easy to use.

However, maybe I have a very specific use case but my only issue with the app is that there is no way to display a bundle anywhere else besides the bottom of the single product page. Sometimes shops may want promote a bundle offer on the homepage, or a single blog post that serves as the landing page to highlight that bundle offer, or even just a page where you manually show what bundles are available on the shop right now.

You can already "preview" a bundle in the backend, so a good chunk of the work is done, it just needs to be translated for use on the front-end.

This may be an advanced use-case but a simple liquid function where you pass a bundle id could really help out a lot of developers / marketers / shop owners.

Thestudiobrand
United States
Over 3 years using the app
March 18, 2015

Support is great!
Installation easy - but I did pay for the installation service.
Product works great! I chose this app over a different option because you actually show the bundle on the product page.
Why not 5 stars? You can only use a product in one bundle, and I haven't found a reason to only use one variation in a bundle (e.g. a red bundle and a separate yellow bundle).
Ivanka @ horses-store.com

horsesstore
Hong Kong SAR
Over 3 years using the app
October 5, 2016

Bold support was really great when a slight glitch arose with some old code on my site. Fixed it right up to have this app working like new.

Stellar Evolution Designs
Canada
Almost 2 years using the app
April 29, 2014

This is an excellent product that has saved us no end of headaches.
A few sinple clicks and you can make up any number of product bundles to offer your customers.
What took us hours to accomplish before now takes mere minutes, and it looks so professional on screen.
As always, Bold apps have done it again.

The Spiceworks: Hereford Herbs & Spices
United Kingdom
About 3 years using the app