Reviews (235)

Overall rating
3.8
Counts per rating level
  • 66% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 20% of ratings are 1 stars
December 11, 2018

Samuel helped me get Product Bundles running today. I believe it will increase sales during this holiday season.
Sometimes the best "feature" of an app is the people behind it. Samuel is one of these people. He took the time to help me layout the widget just right and when things got a bit too techy, he took the reigns and made it happen. Samuel represents the best of Bold's brand.
I've found Bold apps to be valuable and worth the small cost, Product Bundles is no exception. Thx

TOGS
United States
About 1 year using the app
July 4, 2016

Awesome app! Easy to use, works really well, and implements product bundles very quickly. Would definitely recommend.

Ruby Olive
Australia
12 months using the app
July 8, 2020

Great app that helps you improve AOV. The key is to have a good developer who knows BOLD suite of apps to install it and test thoroughly. Some of the earlier issues have been resolved in the most recent release (v3). Big thanks to Rahul in customer support for being patient and for walking me through clearly while he fixed some kinks.

Maelove Skincare
United States
12 months using the app
October 23, 2018

If I could leave a ZERO I would!!! Worst app and company. They do not sync with third party inventory and new items never sync with their dashboard. This morning we woke up to all of our site images changed because they apparently cant figure out how to fix their app!!! My 2000 skus have different images that the bundle app changed while synching. They have NO customer support via phone and dont answer messages. You are costing us sales on a live site!!!! Do not use this app if you are high volume store or any store for that matter. Im deleting it in hops of it fixing my site and not having to manually change all images back. AT LEAST RESPOND to urgent tickets!

poshpeanut.com
United States
12 months using the app
September 30, 2019

We just started using this app and our experience has been great. Customer service is super quick; Simran has helped us have a more user friendly and satisfying experience.

INNATA
Mexico
12 months using the app
BOLD replied October 1, 2019

Hey there, thanks very much for the review! We're really glad to hear that you've loving the app and the experience you have had with us thus far. :-)

We aim to provide the best in what we do! We really appreciate your review, and hope you continue loving Bundles - please let us know if we can help any further!

Edited October 10, 2018

What started as a good looking app at first appeared to be a non-flexible piece that is vaguely supported and with snarky remarks. I don't like the attitude of the support team - your app is not the only one out there and definitely not the best one. And did I mention it is 400% the price of the competition? When you uninstall their instructions are: "there is some liquid code, but since it doesn't interfere with you store let it stay and litter, who cares..." They don't tell you though that your store is now significantly slower and their "innocent" code dumps all product data in the html order form! Product/variants SKUs/ids/inventory and all the product data they put there without permission and leave there after app uninstall! OUTRAGEOUS!

I have to reinstall our theme and start customizing from beginning because they even refuse to tell you what they modified. And that is a lot of sections/snippets/js which they edited in a manner that is irreversible. Some of the files were directly replaced losing all customization we had in them.

NEVER EVER TRUST BOLD COMMERCE AND STAY AWAY FROM THEM!

Galactic Snow Sports
United States
11 months using the app
October 11, 2016

This app is awful. We were hoping to get a lot out of this, but we've been let down numerous times. Definitely not worth it for us and the multiple uses we have tried to use it for. It actually was the result of our shop going totally blank one day and resulted in significant losses in revenue.

I would stay far away from this app.

Www Lets Playground Shopify Com
United States
11 months using the app
Edited February 6, 2020

I was having an issue where depending on how the customer got to the checkout with the bundle product, they would either see the discount code area or not. I messaged support and immediately the rep, Cody, know exactly what I was talking about and how to fix it. He walked me through the whole thing! I did not have to worry about anything. Great app, great support!

Humarian
United States
11 months using the app
January 30, 2015

This is an excellent app with 1st class customer service and support.

Chroma Gel
United Kingdom
10 months using the app
July 21, 2020

I wanted to write specifically about Bold's customer service rep, Mayank. I was having such a hard time getting to customer service and this rep was incredible! So intelligently understanding my issue and made sure my instructions got to the proper people. I couldn't have been happier. Bold is a great product. Thanks to this special rep for helping me!

iN2IT Publishing
United States
9 months using the app