Overall rating Based on 562 reviews
Self Tape Store
Kelsey was very patient and very clear. Great tone. Felt supported! Good job Abdhi - quick and clear solve. Thank you!
Thank you for the review! We're so glad to hear that Kelsey was able to work with you through the issues or questions you had when using our live chat service. Please let us know if we can help with anything else!
VYB Active Australia
Added the app and was immediately charged without a trial. Then I found out that it only offers a % discount not a dollar amount... So wasted time and money on this app, not worth the hype
Hi there. It looks like you had downloaded the app a couple of years ago, in which case the trial would not reset. We attempted to call you in order to see what we could do, however were unable to get through.
While we don't offer a dollar amount off, we do have the ability to offer a fixed bundle price, which automatically calculates the percentage off of the product bundle.
We'd love to speak with you over the phone to see if there's anything we can do to help with your experience - please let us know if there's a better time we can call you and chat.
I needed an app to give my customers bundle options for my site and received excellent customer service from Chintan, Rajni, and Laurel. I had to come back and forth to the chat and they all worked together to link and ensure I got a resolution. Even Daniel helped in when my chat was disconnected with Laurel and quickly got us back! The teamwork really showed and I, as a customer, I appreciate it very much. I got this app to have gift boxes options. I'm excited to see how it goes for my Qrema.shop store!
Hello there! Thank you so much for sharing your experiences with our live chat team - we're glad to hear they worked together to get you re-connected and ensure you had your issues resolved quickly! Thanks for reaching out to us!
Your soaps are gorgeous and your products look fantastic; we hope you see great success with the gift box option you're giving to customers. :-) Please don't hesitate to reach out if you need anything else!
AMAZIN SUPPORT TEAM!
We had a few problems during installation and also a big bug when the shop was already in production, but the customer support helped us really really fast! Now everything works exactly as expected. From what we tested this is the best Bundle app for Shopify! :-)
Hi there! Thank you so much for the review; it means a lot to us. We're glad that our team was able to get everything working for you quickly! So sorry for the troubles you ran into during installation; our team is always ready to help however we can.
Thank you so much for the kind words! We have put lots of work into the app, and are really glad to hear you think it's the best on Shopify. :-) Take care!
DON"T GET THIS APP IF YOU WANT TO STAY IN BUSINESS!
It stopped all codes from being used. It stopped our ambassador influencer program. All influencers didn't promote us like last year and we lost a lot of SALES because of it. The app stopped all cart recovery emails with discount codes to come back and shop. It messed up our site big time 3 weeks ago when we started the app with BFCM weekend.
The app stopped all shipping on the site for 6 hours after the Bold team went into our site to fix some other problems. A customer had to point it out to us that there was a problem with the site through FB messaging. Shopify fixed the shipping problem that Bold messed up. Shopify did not support us with Bold because it's third-party software., though they told us to use Bold.
Our small team of 3 spent multiple hours answering questions about why the site wasn't working right. We had to do a lot of draft orders by hand. Wouldn't allow for Shopify's built-in BOGO automatic discounts to run. The app took way too long to propagate when a change was made (hours). We had lots of upset and dissatisfied costumers. We were able to give away a few free $40 gift cards with bundle purchases but will have to see if they get redeemed. All in all, it was not a good experience and we had to pay you for it as well. I hope we keep afloat into the new year. I would NOT recommend your app to anyone.
Hello there. I wanted to first start off by profusely apologizing for the negative experience you had with our Bundles app - that's certainly not the experience that we want our merchants to have when working with us or using our apps.
We wish we had been made aware of the issues that happened once our specialist had made a fix for you regarding the cents. We would have been sure to investigate the issue further to see if we could pinpoint it and get it resolved for you ASAP.
If you wanted to give our app another chance, we would have our team of installers get the code properly installed on your store - while automatic installations are helpful, sometimes they need a bit of extra work due to the vast amount of different themes.
One of our app experts, Guri, has reached out to you to discuss our offer further. If you are interested, we'd love to make this right for you. If not, we completely understand, and are very regretful that this is the experience you had while using our app.
Amazing customer support! I am very new to all of this and the Bold support team was incredible. I am so excited to try more of their apps.
Hello there! Thank you very much for the review; we're glad to hear that we've been able to help you out, and especially since you are new to all of it. Please don't hesitate to reach out if you have any other questions or concerns - we'd be glad to walk you through things, and look forward to seeing you use our other apps, too!
Very good application and great customer service. Increases profits dramatically and looks great on my product pages.
Hi there, thank you very much for the review. We're so glad to hear that you've seen an increase in profits using our Bundles app! Please don't hesitate to reach out if you need anything else - we're more than happy to help again.
It wasn't a perfect installation. But I guess it can be fixed. I think the big problem is the price. The price is the same as for Shopify, that's just plain wrong. I feel that more and more apps are charging obscene prices.
Hello there. I just wanted to apologize that you had some trouble with the installation - we'd be more than happy to get the app installed for you if you wanted to give it another try. We understand Liquid can be difficult to work with, which is why we have a team of experts on standby ready to help with an app's installation.
Please let us know if you'd like to give the app another shot; we'd be happy to provide you with a new trial to test out all of its features.
Awesome app and customer service !! Thanks :) I got a problem with the display and their great support was there to help me.
Hello there! Thank you so much for the kind review; we're really glad to hear that you're enjoying our app AND customer service - we strive to offer top-notch support and products. :-)
Sorry that you ran into some issues with the display! We're glad that our team was able to help you get everything working as needed. Don't hesitate to reach out if you need anything else!
Bold has the best customer service, and their products just work. When they don't do exactly what we need them to do, they are always willing to get in and change the code for us so that we get exactly what we want. Highly recommend Bold and all of their products. And Priyanka is an awesome customer service rep. We've used her a few times and she's always dead on.
Hello there! We appreciate your kind words about our apps and our support! Thank you so much for the recommendation - we're glad to hear that Priyanka has been able to help you out on a few occasions now.
Please let us know if we can help again, and we look forward to seeing your continued success!