Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

May 5, 2022

The best app for product customization. They also have a super support. Aman is the number 1! Thank you

Dreamfactory
Italy
4 months using the app
Product Customizer replied May 9, 2022

Hello to our friends at Dreamfactory

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. Aman is our team's superstar and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Aman, who we know will be delighted to read your comment.

Tanu & The Product Customizer Support Team

November 22, 2021

I admit that I have a lot of problems, because I am a computer rookie. I chatted with a lot of customer service, AMAN is the most capable and patient person, he helped me solve a lot of things. I am very grateful for this app, and I am very grateful to be able to get his help. If you encounter problems, please contact AMAN. There is nothing he can't solve. The product customizer is the best. AMAN is the best.

Customforher
United States
4 months using the app
Product Customizer replied November 23, 2021

Hi Customforher,

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Options and Customizer and that it is helping you with a lot of personalization & custom options. We love having you as a customer and are always here to help your Shopify store succeed!

`Harish - Customer Success Team :)

March 3, 2021

super helpful, amazing and quick customer service. my issue was resolved very promptly by a guy named Pushpesh. thank you!

LVPKAY
Slovakia
4 months using the app
Product Customizer replied March 5, 2021

Hello to our friends from LVPKAY

Thank you for leaving this amazing review! We are happy we could assist you! We will let Pushpesh know that his assistance was greatly appreciated ;-)

-Melissa & the Product Customizer Support Team

July 11, 2016

It works great + awesome support!

Unelefante
Mexico
4 months using the app
June 29, 2022

customer service is quick and responsive in a very quick manner. They fixed my issues very quick. They were very nice.

Extraordinary Charcuterie
United States
4 months using the app
Product Customizer replied July 1, 2022

Hello to our friends at Extraordinary Charcuterie

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

March 20, 2022

Not exactly what i want, but it works for now. Not the quickest support, but they will make sure they attend to you. thanks guys.

IF & Co.
United States
Over 8 years using the app
Product Customizer replied March 22, 2022

Hello to our friends at IF & Co.

Thanks for sharing your review with us and the community. We are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed! We appreciate the high recommendation.

Tanu & The Product Customizer Support Team

February 8, 2022

I am using the app to provide multiple different products and customizations for my customers to choose from!!

chyniascustomcreations
United States
4 months using the app
Product Customizer replied February 8, 2022

Hello to our friends from chyniascustomcreations

Thank you for the amazing review. We're so happy to hear that you are enjoying Product Customizer. We at Product Customizer truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

Edited July 18, 2023

We used this app for many many years. Support was always hit and miss and for the most part the app functioned most days of the week. Lately though the support has been non existent. after many years of service we feel the support team has dropped the ball. They updated our code in our site and removed the previous code that was put in the site that gave us better functionality. There are way better apps out there now and this customizer is just too clunky. Sadly our review is being downgraded based on the recent support we have received, obviously our business is no longer wanted.

WizardPatch™
Australia
About 9 years using the app
April 19, 2021

Works great for my jewelry store in Shopify. Using app for multi variants that is needed for custom jewelry. Kevon from tech support extremely helpful. Spent all the time I needed in setting up app. Very happy with product.

Savvy Designs Fashion Jewelry
United States
4 months using the app
Product Customizer replied April 20, 2021

Hello to our friends from Savvy Designs Fashion Jewelry

We will let Kevon know that his assistance was greatly appreciated! Thank you for leaving us this fantastic review! We appreciate it!

-Melissa & the Product Customizer Support Team

November 16, 2023

Amazing Support

My Store
United States
4 months using the app
Product Customizer replied November 17, 2023

Greetings My Store,

Thanks for the 5-star review. We are happy you had amazing support!

The Support Team