Product Options & Customizer , 1,611 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its extensive customization features and user-friendly interface. They find the mass application of options to products efficient and ideal for custom product businesses. The app's support team is noted for their quick responses and proactive problem-solving, often directly resolving issues in merchant accounts. Its consistent performance and ongoing improvements have led to numerous recommendations and long-term usage.
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Update 11/27/2021. After updating our site to a newer theme, many of the items did not work with the product customizer. The support is responsive at times and non responsive as well. -----------------------
The team has fixed the issue. If you having a problem where the customization is sold out at check out, please make sure the Item Customization is not modified and set to Archived and Draft. When this is set to archive, it will show that it is Out of stock.
Hi HappyLaulea,
Thank you for your review. We are so happy to have you as our customer, Our goal is always to go above and beyond. Please do not hesitate to reach out to us in support at any time so we can exceed your expectations in the future.
`Harish - Customer Success Team
great service and Sheniel helped me with what i needed! I needed to customise a product but its unfortunate i couldnt add what i needed to my home page
Hello to our friends from The Tipsy Tapster
Thank you! Thank you! Thank you! We will let Sheniel know her assistance was greatly appreciated ;-) We wish you and your store all the best!
-Melissa & the Product Customizer Support Team
The support person Amen is extremelhy knowlegdable of the product application. He went above and beyond with assisting me with my very complex product category and pricing logic. I look forward to working with him to complete the second phase of setup.
Hello to our friends at KooKoo Crazy Gourmet Popcorn, LLC
Thanks for sharing your review with us and the community. We're thrilled to learn that Aman was able to assist you. We truly appreciate your business, and we can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Product Customizer Support Team
I was having a problem with the app adding a list of prices for one item. Sheniel was very helpful and patient with me as she helped me resolve my issues and retain the app. Thank you so much Sheniel!!
Hello to our friends from Miss Angel's Make It Personal, LLC
Yolanda, We’re pleased that Sheniel was able to resolve all your issues with the app. Thanks for taking out the time to leave such a wonderful review. We wish you and your store great success!
Cheers,
-Pushpesh & the Product Customizer Support Team
Great app and has amazing customer service! Tech support is swift to respond. I highly recommend this app!!
Hello to our friends at Tinyexplorersboutique
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
have been using product customizer for few years, and the application is great although at time i do faced glitch that results to sales loss. Customer service wise, Aman was great, and he is patience. thank you for the service, hope to constantly see improvement for the application. the one star less is deducted due to the constant glitch on the app. whereas customer service wise is 5 stars.
Hello to our friends from Little Bearnie
Thanks for sharing your review with us and the community. We're thrilled to learn that Aman was able to help you with the app. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Product Customizer Support Team
Perfect app. I love how the customer service is reactive and problem solver. Thank you so much and I wish you good luck !
Hello friends from Canicrown!
Really appreciate the kudos here! Our team is happy to customize where possible to get what you are needing. I've shared your kudos with the whole support team!
-Sean & The Product Options and Customizer Support Team
Takeen is awesome rep he always answers promptly and did 6 adjustement for us to get it working. We appreciate his effort
Hello friends from Frozen Stars,
Thanks for this great review for our app. We agree that Takeen is awesome - and we appreciate you saying so. Hope your store sells millions online! :)
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
It is the best app I have ever used to customize my products on Shopify. Customer support is the best and fastest I've ever seen. Recommended 100%
Hello to our friends at Courier Running Club
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
I recently encountered an issue with the "option requirement" feature in Product Options and was fortunate enough to receive assistance from Shevaughn, one of their technical support specialists. I am compelled to share my experience and highlight the exemplary service I received.
From the very beginning, Shevaughn proved to be an invaluable resource. Despite my limited knowledge of the software, he patiently fixed the issue.
Shevaughn's expertise in Product Options was evident throughout our interaction. He quickly identified the root cause of my issue and offered a clear and concise solution. As a result, I was able to resolve the "option requirement" problem with minimal difficulty.
In addition to his technical prowess, Shevaughn displayed excellent customer service skills. He was attentive, empathetic, and responsive, making me feel valued and heard as a customer. His friendly demeanor and genuine willingness to help made the entire experience positive.
I cannot express enough gratitude for Shevaughn's exceptional technical support. He is a true asset to the Product Options team and a shining example of what customer service should be. Thanks to his help, I can now confidently and easily use the "option requirement" feature. I highly recommend Product Options, not only for their excellent software but also for their unparalleled customer support, exemplified by professionals like Shevaughn.
Hello to our friends at Camila's Patisserie
Thanks for sharing your review with us and the community. We're thrilled to learn that Aman was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team