Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly design, and reliable performance, especially for personalized products. They value the time-saving template feature and compatibility with Shopify 2.0 themes. The customer support team is praised for their efficiency and proactive live chat service. The app offers a free plan for testing or single product use and is continuously improved, instilling confidence in its future potential.

March 18, 2024

I am a novice user of this product, but from my initial experience, it is certainly superior to similar apps. The customization of the product is easy to set up and use. It only took me under an hour to transfer my products from a different app to Product Options app. It is definitely worth considering if you are in search of a new tool.

Black Box Creations
United States
About 10 hours using the app
Product Customizer replied March 20, 2024

Hi Black Box Creations,

Thanks for taking the time to leave us this review! We're very happy to hear that the app is easy to use for a new user. Our development team is very focused on making the app as intuitive as possible, so they will be thrilled to hear this feedback. Thanks again!

April 7, 2024

Great Product. I was able to get an issue i had resolved fairly quick and get feedback on questions I had. I would recommend to anyone looking for a product customizer. Easy to use.

DesertThreads Creations
United States
About 22 hours using the app
Product Customizer replied April 8, 2024

Hi DesertThreads Creations,

Thanks for the positive feedback! We're so happy to hear that you found the app easy to use and our support team to be fast and responsive. We're always here to assist!

April 19, 2024

I would recommend the app, because of the very efficient people on board that are hands on with helping me with every query and offering instant solutions

THE LINEN COMPANY PK
Pakistan
20 days using the app
Product Customizer replied April 23, 2024

Hi THE LINEN COMPANY PK,

Thank for your feedback! We're thrilled you had a great experience with our team and the app. Thanks again for sharing!

January 21, 2024

10 out of 10. A great app and even better support / service. This has made it really easy for my customers to fully customise there product. Why i didnt use this sooner i dont know.

Thanks Olly.

SINK GOLF
United Kingdom
14 days using the app
Product Customizer replied January 23, 2024

Hi there SINK GOLF,

Thank you for leaving us this review of our app and support services. We are glad you reached out to get assistance to help with your customization needs. We are here to help anytime you need us!

The Support Team

February 21, 2024

Really helpful. Highly recommend!

TheKegCru.ie
Ireland
9 months using the app
Product Customizer replied February 22, 2024

Hello The KegCru.ie,

Thanks for leaving us this review of Product Options & Customizer. We are happy to hear that you received the support you needed. We are here to help you anytime you need.

The Support Team

April 16, 2024

Absolutely amazing product for my online store. Customer service is even better with their fast response and fast fix to my problem. Highly recommend!!

Southern Glow Designs by Jennifer Marie
United States
About 5 hours using the app
Product Customizer replied April 18, 2024

Hi Southern Glow Designs by Jennifer Marie,

Thanks so much for the positive feedback! We are so happy to hear that our app is suiting your needs and that you had a great experience with our support team. This is exactly the experience that we want merchants to have with our team. Please always feel free to reach out to us for any future needs!

January 22, 2024

Excellent customer support from Shevaughn.

Designer Bee of New England
United States
Over 9 years using the app
Product Customizer replied January 24, 2024

Hello Designer Bee of New England,

We are happy to hear that Shevaughn gave you great customer support and we appreciate you acknowledging this!

The Support Team

April 5, 2024

Just installed the app and it's awesome so far. Shevaughn was a great help in assisting me with a question I had, as well as quickly responding. Thank you!

ATEL Store
United States
1 day using the app
Product Customizer replied April 8, 2024

Hi ATEL Store,

Thanks for recognizing Shevaughn! He is an outstanding member of our team and will be thrilled to receive this feedback. Please never hesitate to reach out to us for any future needs!

May 2, 2024

Excellent online support. Tech Support was friendly, knowledgeable and resolved my questions very quickly.

Kolbe Coffee
United States
2 days using the app
Product Customizer replied May 7, 2024

Hi Kolbe Coffee,

Thank you for your kind words! We're delighted to hear that you had such a positive experience with our online support team. Providing friendly and efficient assistance is a top priority for us, and we're glad that we could resolve your questions promptly. Thanks again for sharing!

April 13, 2024

Customer service is beyond 5 stars! Ultimately the app did not meet my complicated needs, but Shevaughn went above and beyond to tweak my coding and the app to try and make it work for me. I really appreciated the effort and would 100% give them a chance to try out the app!

zoo&roo
United States
4 days using the app
Product Customizer replied April 15, 2024

Hi Zoo&roo,

We're sorry to hear that the app did not fit your more complicated needs, and we'd love to hear what improvements we can make to better suit your business.

Thank you for recognizing Shevaughn's work. He is an outstanding team member and will be thrilled to receive this feedback

Thanks again!