Reviews (1,759)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to add diverse customization options to products, such as text inputs, file uploads, and dropdown menus, which is especially beneficial for businesses like personalized gift shops. It features templates that simplify the customization process, saving time and enhancing user experience. The app is praised for its reliable performance and the support team is noted for their quick and effective assistance through live chat, email, and Zoom calls. Merchants recommend it for its comprehensive features, ease of use, and excellent customer support, highlighting its flexibility in managing complex product variants and conditions. Long-term merchants report high satisfaction, emphasizing its stability and effectiveness in meeting business needs.

April 16, 2024

all perfect Aman best support manager

Bsign
Ukraine
About 4 years using the app
Product Customizer replied April 18, 2024

Hi Bsign,

Thanks for the 5 star review and for recognizing Aman. He will be thrilled to read this! We are always here to assist!

April 17, 2024

All of a sudden it stopped working for us.

Bunty Pet Products
United Kingdom
Almost 4 years using the app
Product Customizer replied June 26, 2024

Hi Bunty Pet Products,

Thank you for your feedback. We're sorry to hear that the app stopped working for you. Our support team has reached out to assist, but we haven't heard back to confirm if the issue was resolved. Please let us know if you still need help so we can ensure everything is working properly for you.

Thank you for your patience and understanding.

May 15, 2024

very helpful support! i really appreciate their work :)

BabaBeldy
France
19 days using the app
Product Customizer replied May 21, 2024

Hi BabaBeldy,

Thank you for your kind words! We're thrilled to hear that you found our support very helpful and appreciate our team's work. Your satisfaction is important to us. Thanks for sharing!

June 27, 2024

This app is great! I offer different chain lengths and earring closure options for one-of-a-kind jewelry, which means that Shopify’s bulit-in variations won’t work for my products. Product Options & Customizer lets me add drop-down option lists with the click of a button.

I ran into a little hiccup after installing the app and Shevaughn was exceptional! The issue was resolved right away. I would recommend this app for anyone wanting to give customers the option to personalize or customize any products as well, it’s great!

Stoat Manor Studio
Canada
About 2 hours using the app
Product Customizer replied July 1, 2024

Hi Stoat Manor Studio,

Thank you for your feedback! We're thrilled to hear that our app meets your needs. We're glad our team member Shevaughn could quickly resolve the issue you encountered. We appreciate your recommendation for others who want to personalize or customize their products.

Thank you for being a valued user!

April 16, 2024

We love this app and the customer service is always so great. We have only had 2 small issues and they fixed it super quickly!! Thanks team.

ThatLittleCakeShop
New Zealand
Almost 3 years using the app
Product Customizer replied April 18, 2024

Hi ThatLittleCakeShop,

Thanks so much for taking the time to leave us this nice review! We're very happy to hear that you love our app and that you are consistently receiving great service from our customer support team. We're thrilled to have the privilege of serving merchants such as yourself. Cheers!

May 15, 2024

the app gives me all the options i need, so i would probably recommend to a friend

חנות פתיל תכלת
Israel
15 days using the app
Product Customizer replied May 21, 2024

Hi חנות פתיל תכלת,

Thank you for your feedback! We're delighted to hear that our app meets your needs. Knowing that you would recommend it to a friend means a lot to us. Thanks for being a valued user!

April 8, 2024

I had a problem and spoke with Aman who fixed my problem straight away ! would Highley recommend this app and the customer support is brilliant!

COUNTY HOUSE SIGNS
United Kingdom
Over 7 years using the app
Product Customizer replied April 10, 2024

Hi County House Signs,

Thanks for recognizing Aman! He is an outstanding member of our team and will be thrilled to read this. Thanks again!

April 10, 2024

Great customer support experience! Not only did they fix the problem, they gave advice on how to better my website and avoid future complications.

MADRE
United States
Almost 6 years using the app
Product Customizer replied April 15, 2024

Hi MADRE,

Thanks for the 5 star review! It's wonderful to receive such great feedback about the quality of our support team. We are always here to help!

May 24, 2024

Super easy to use, and the support team is amazingly fast and helpful. Aman was able to help solve my problems, thank you so much Aman!!!

Forever Bloom DE
Germany
4 days using the app
Product Customizer replied May 29, 2024

Hi Forever Bloom DE,

Thank you for your review! We're thrilled to hear that you find our app super easy to use and that our support team is fast and helpful. We're glad Aman was able to solve your problems. Providing excellent customer support is a core value for us, and we strive to ensure every user has a seamless experience. Thanks again for sharing!

April 11, 2024

I have used this App for a few years. Now it is not fully support vintage theme. They advised me upgrade to theme OS2.0. They helped me to solved all my problems patiently. They are very friendly and professional. I will recommend other sellers to use this App. Thank you

Niomi Jewellery
Hong Kong SAR
Over 5 years using the app
Product Customizer replied April 15, 2024

Hi Niomi Jewellery,

Thanks for the positive feedback and for being a loyal customer of our app for many years. It is a privilege to serve merchants such as yourself. Thanks in particular for recognizing the efforts of our customer service team in assisting with your theme issue, we always seek to go above and beyond for our merchants. Cheers and happy selling!