Reviews (1,757)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to add diverse customization options to products, such as text inputs, file uploads, and dropdown menus, which is especially beneficial for businesses like personalized gift shops. It features templates that simplify the customization process, saving time and enhancing user experience. The app is praised for its reliable performance and the support team is noted for their quick and effective assistance through live chat, email, and Zoom calls. Merchants recommend it for its comprehensive features, ease of use, and excellent customer support, highlighting its flexibility in managing complex product variants and conditions. Long-term merchants report high satisfaction, emphasizing its stability and effectiveness in meeting business needs.

April 16, 2024

Absolutely amazing product for my online store. Customer service is even better with their fast response and fast fix to my problem. Highly recommend!!

Southern Glow Designs by Jennifer Marie
United States
3 months using the app
Product Customizer replied April 18, 2024

Hi Southern Glow Designs by Jennifer Marie,

Thanks so much for the positive feedback! We are so happy to hear that our app is suiting your needs and that you had a great experience with our support team. This is exactly the experience that we want merchants to have with our team. Please always feel free to reach out to us for any future needs!

June 6, 2024

very good app, it works, the assistance staff is very helpful and chats on whatsapp, very good

Kaidara Gioielli
Italy
6 days using the app
Product Customizer replied June 10, 2024

Hi Kaidara Gioielli,

Thank you for your review! We're pleased to hear that you find the app very good and that our assistance staff has been helpful. Providing effective support is important to us.

Thanks for sharing!

May 7, 2024

Such a simple app to use . The Support Team is also great! Shout out to Shevaughn! Great guy!

Islamic-Essentials
Germany
3 months using the app
Product Customizer replied May 8, 2024

Hi there,

Thank you for your kind words! We're thrilled to hear that you find our app simple to use. It's awesome to hear that Shevaughn and our Support Team provided great assistance. Customer support is super important to us, and we're always here to make sure you have a great experience.

May 15, 2024

very helpful support! i really appreciate their work :)

BabaBeldy
France
19 days using the app
Product Customizer replied May 21, 2024

Hi BabaBeldy,

Thank you for your kind words! We're thrilled to hear that you found our support very helpful and appreciate our team's work. Your satisfaction is important to us. Thanks for sharing!

May 15, 2024

the app gives me all the options i need, so i would probably recommend to a friend

חנות פתיל תכלת
Israel
15 days using the app
Product Customizer replied May 21, 2024

Hi חנות פתיל תכלת,

Thank you for your feedback! We're delighted to hear that our app meets your needs. Knowing that you would recommend it to a friend means a lot to us. Thanks for being a valued user!

Edited July 30, 2024

I do not recommend this app at all. Poor communication. App crashes too frequently. Hours and no response. Been using it for years with issues off and on, but I think it's time to move on so our customers can have a better experience.

Feed My Paws
Singapore
Over 5 years using the app
Product Customizer replied April 17, 2024

Hi Feed My Paws,

Thanks for being a loyal customer of Product Options & Customizer! Our development team is hard at work fixing some minor issues, so we hope that you'll see a full 5 star experience in the near future! Thank you for also recognizing Deepanjoy, who is an excellent team member who always goes above and beyond for our merchants. Cheers and happy selling!

May 12, 2024

very helpful. great service

Tsutomu Lures
United States
Almost 2 years using the app
Product Customizer replied May 14, 2024

Hi Tsutomu Lures,

Thank you for your kind words! We're thrilled to hear that you found our app helpful and enjoyed our service. Your satisfaction is our top priority, and we're always here to support you. Thanks again for sharing!

Edited March 13, 2024

Wonderful app and excellent tech support. Highly recommend. Could not do business without it. I would like to add that support goes above and beyond to help solve problems that are unique to our products. They even created a video to show me how to make the updates myself. Very much appreciated.

PraiseBanners
United States
Over 3 years using the app
Product Customizer replied March 8, 2024

Hi PraiseBanners,

We're thrilled to read this review! Our development team works hard to ensure that the app is impactful for our merchants and we're always striving to provide the best possible service. Thanks again for taking the time to give us feedback!

Edited April 9, 2024

Coming from a stickler: these guys are AMAZING. If you need anything at all, customer service is there for you. Extremely fast and helpful. Any questions I have (had some questions about compatibility with certain themes like Debutify, as well as some questions on automated communication with my supplier) Aman knows exactly how to explain to me what the Product Option Customizer is capable of and he can go right into my settings and help me change things so I don't need to lift a finger. Thank you Aman!

VL Grace
United States
6 months using the app
Product Customizer replied March 21, 2024

Hi VL Grace,

Thank you for this wonderful review. We're very pleased to have been able to satisfy even a stickler such as yourself! Thanks in particular for recognizing Aman's efforts, he has been with our team for a long time and always provides a top notch support experience for our merchants. We are always here to assist you, please do not hesitate to reach out!

April 10, 2024

The customer support is great, they helped my right away when it came to an issue that I had, 100% recommend!

Trenton School of Dance | Online Store
United States
6 months using the app
Product Customizer replied April 15, 2024

HI Trenton School of Dance,

Thanks for the nice review! We're thrilled that you had a great experience with our support team. Please always feel free to reach out!