Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

March 24, 2023

great customer service

iTrendy-Amsterdam
Belgium
2 months using the app
Product Customizer replied March 27, 2023

Hello to our friends at iTrendy-Amsterdam

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

June 15, 2022

When I first started with the App I got a little confused about how it works but I used the live help and Aman was amazing. He even did a screen share and logged into our Shopify and fixed a few little bits. I could not have asked for a better service and now I know how it all works it is a great addition to our website so thank you, Aman.

Lara-May
United Kingdom
2 months using the app
Product Customizer replied June 16, 2022

Hello to our friends at Lara-May

We are incredibly grateful that you took the time out to leave us such a wonderful review. We're delighted to hear that you are enjoying Product Customizer and that Aman was able to assist you. We’ll make sure we pass your kind words along to Aman, who we know will be delighted to read your comment.

Tanu & The Product Customizer Support Team

October 5, 2013

Very useful app to add variations to your products without actually adding to your SKU.

Recommended !

fabrix
Singapore
Over 4 years using the app
Edited January 25, 2019

This app is perfect for the store. $10 cheaper per month then the alternative and the support team has been so helpful with making changes to my site that I was unable to for me.

Well worth 10 bucks a month! Very happy.

Otten Printing
Australia
2 months using the app
February 29, 2016

Too bad this didn't offer a 10 Star Rating

I got support that was so over the top it was unreal.

A lot of what I asked about wasn't even in the arena of what Product Customizer did but I still got helpful suggestions.

I would happily recommend this app to anyone as in the end it is all about the people and the people here are amazing!

Mary

Grandmasfancy
United States
2 months using the app
January 14, 2020

Really helpful app. Easy to use, and can process in bulk for my store with tons of customize products.

Teshus.com - Graphic Tee and More !
Vietnam
2 months using the app
Product Customizer replied January 14, 2020

Hello friends from Teshus.com - Graphic Tee and More!

So great for you to leave us this top-notch rating on the Shopify app store! We're glad our app has been effective for you and that you're willing to share! We hope that your store is super-popular online!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

May 3, 2023

Excellent plug-in for Shopify!! Beyond excellent customer service. The app functions perfectly in my store. The company reached out numerous times to ensure I was up and running and got it going for me within minutes. Highly recommend

The Wicked Stitch
United States
2 months using the app
Product Customizer replied May 5, 2023

Hello to our friends at The Wicked Stitch

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

October 21, 2023

The app is great - just what we needed! Support was also great.

Bath Junkie Houston
United States
2 months using the app
Product Customizer replied October 23, 2023

Hi there Bath Junkie Houston,

Thank you for leaving us this great review! We love to hear that the app is working for you and that our support was able to assist you. We are here if you need us!

The Product Options & Customizer support team

October 15, 2019

The app is great but the support is what really shines. They are fast and very helpful with any problems I ran into and even help tailor it for me.

Trending Right Now -
United States
2 months using the app
Product Customizer replied October 15, 2019

Hello friends from Trending Right Now!
Many thanks for taking the time to give us this 5-star rating. Our team does try hard to respond quickly and implement fixes in real-time. We appreciate your business and hope your store sells millions! :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

June 5, 2019

Really a great support team that help you to enable this app and get it working for your needs. A great price and great service really make this one stand out!

2019 IST
United States
2 months using the app
Product Customizer replied July 5, 2019

​Hello friends at 2019 IST! This is Sean, the Customer Success Manager with Product Customizer :)

We like to think that for what our app does, it's a great price and service. Glad it was a great tool for building out the 2019 IST shop! Thanks for leaving us the 5 Stars!!

-The Product Options & Customizer Team