Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features and user-friendly interface. They find the mass application of options to products efficient and ideal for custom product businesses. The app's support team is noted for their quick responses and proactive problem-solving, often directly resolving issues in merchant accounts. Its consistent performance and ongoing improvements have led to numerous recommendations and long-term usage.

June 5, 2018

Very helpful support team, don't hesitate to reach out to them for help. Quite simple to use and get going, I highly reccomend.

The Mason Band
United States
27 days using the app
October 17, 2018

The app is great when it will actually load. I find 9/10 times when trying to open the app it now goes to a blank page and I can't customize any products. Really annoying.

Gabriel Clothing Company
United States
Almost 2 years using the app
Product Customizer replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the Product Customizer Team

December 24, 2021

support is really amazing.. loved it also, a nice app for customization products.. I highly recommend it

funforever
Mexico
27 days using the app
Product Customizer replied December 26, 2021

Hello to our friends from funforever

Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

November 25, 2021

This app is amazing! Amazing straightforward functions. Love it! And the support is one of the fastest and most professional I have experienced! Very satisfied!

amore jewels
United States
27 days using the app
Product Customizer replied November 26, 2021

Hi amore jewels,

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer and all its functionalities. We love having you as a customer and are always here to help your Shopify store succeed! We are happy our support team was able to assist you!

`Harish - Customer Success Team! :D Cheers!

April 30, 2020

This app did everything I needed it to for my jewelry business. My jewelry is very customizable. Each item has multiple options such as metal type, stone type, stone quantity, etc. I was able to organize everything exactly the way I wanted, and add rules to each variant so that I could control which options are shown to the customer, based on the selections they make. With the help of the customer service team, we were able to make other changes that I didn't even know were possible. Just ask the support team about anything you want or are envisioning for your website. Almost always they are able to make things work the way you want! Great customer service, great app!

Life And Jewels
United States
27 days using the app
Product Customizer replied May 1, 2020

Hello friends from File and Jewels!

Good karma your way for sure for these 5 stars you gave us - we SO appreciate it! Yes with highly customizable products like yours, special abilities on the Shopify platform are certainly called for. Hope you sell tons of your beautiful jewelry online!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

February 8, 2022

Excellent customer service! They were able to install the app for me and customise some of the items. So far, really pleased with this app!

therubioshop.com
United Kingdom
27 days using the app
Product Customizer replied February 8, 2022

Hello to our friends from therubioshop.com

Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

June 30, 2022

very very helpful set up looks good so far - only used for one day but seems to work as needed and great support so far from the team at product customizer thankyou

The Original Party Bag Company
United Kingdom
26 days using the app
Product Customizer replied July 1, 2022

Hello to our friends at The Original Party Bag Company

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.

Cheers,
Pushpesh & the Product Customizer Support Team

July 27, 2015

Very happy that I can customize from each product page, and I love the saved customization set option.

Southernbucket
United States
Over 1 year using the app
May 27, 2019

The app does everything I want it to do and it was super easy to use. Also the support team for this app is very responsive and always willing to help.

My Value Media
United States
26 days using the app
Product Customizer replied May 28, 2019

Hello friends from My Value Media! So happy that our response times were good for you, and that the app is easy to use. We kept the app simple in order to make it second-nature to use for Shopify store owners. Hope your store strikes it big :)
-Sean H, Customer Success Manager, Product Options & Customizer

March 7, 2023

super quick support , excellent app

valentina Make Up
Israel
26 days using the app
Product Customizer replied March 9, 2023

Hello to our friends at valentina Make Up

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team helped you with issues quickly. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store a great success!

Tanu & The Product Customizer Support Team