Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

March 24, 2023

This app is super awesome so far, I am excited to see what it can do in the future. Only using the free plan for right now but am very impressed.

UpwardPro
United States
11 days using the app
Product Customizer replied March 27, 2023

Hello to our friends at UpwardPro

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

February 7, 2020

This app is fantastic ! So easy to install and use. Customer service is 100%
Always respond within minutes.
Thanks guys

Henley & Co Australia
Australia
12 months using the app
Product Customizer replied February 10, 2020

Hello friends from Henley & Co Australia!

Your store is awesome! Glad you think the app is fantastic and easy to install and use -- we think it's great as well! Also, we're proud of our customer support =) Appreciate the top notch review... Hope your Henley & Co Australia products sell massively!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

January 23, 2019

Very Easy to use and amazing support. Responded to every email I sent them in record time. Had a minor issue and they corrected it for me in under an hour.

BrewSwag
United States
12 months using the app
May 24, 2023

Very buggy..several issues with loading, app doesnt work from time to time. No solutions for simple issues.

My Baby Babbles
India
9 months using the app
Product Customizer replied May 25, 2023

Hello to our friends at My Baby Babbles

Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager with Product Customizer.

I want to extend my sincerest apologies for the negative experience that you had with our app. I understand your frustration and we are so sorry about what happened here (It is not at all normal with our app.)

We do appreciate your honest feedback, it provides us an opportunity to make things even better for you and other merchants going forward, with that being said we would love the opportunity to work with you to find a solution reach out to us at support@productcustomizer.com

Tanu & The Product Customizer Support Team

March 6, 2017

This app is excellent! It works exactly like it should, but even better is the service you get from the creators. They have easily taken care of any questions I have and continued to make modifications when I needed them!! They are great!!

Erimish
United States
11 months using the app
September 19, 2013

Thank a lot for the team to fix some duplication code in the theme. It is a worth app to add to your store!

Story Tee Shirt
United States
11 months using the app
November 6, 2014

Love the app, and the support team is fast, responsive, and amazing! Thanks so much!

Your Canvas Creations
United States
11 months using the app
June 17, 2019

Such a helpful company. We have bespoke fonts and they helped these work on the app. Brilliant app. definately recommend

The Snaffling Pig Co
United Kingdom
11 months using the app
Product Customizer replied July 5, 2019

​Hello friends at Snaffling Pig! This is Sean, the Customer Success Manager with Product Customizer :)

So cool of you to write this positive rating for us on the app store! We like to think our app is brilliant for sure. Thanks for the recommendation and we also hope the Snaffling Pig Co store is a smash hit out there! Salud!

-The Product Options & Customizer Team

September 30, 2013

We deal in personalised gifts for all ages and occasions and got fed up with the dysfunctional approach we had to make do with in gathering customers' personalisation requests via email or message boxes. Often customers would not understand the options open to them or what constitutes as a character or exceed their character limit.
This app is great as it allows the customer to try out their personalisation request on the page before submitting. They cannot exceed the character limit and we can easily copy and paste their request into our production process.
Recommended.

Cooper & Thomas - Personalised Gifts for all Ages & Occasions
United Kingdom
11 months using the app
October 1, 2014

Excellent product - Amazing Service, had an issue that got resolved in minutes by the support team.

Curve Cycling
Australia
11 months using the app