Reviews (1,776)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage extensive product customizations, which is particularly useful for businesses offering personalized items. It supports various custom options like drop-downs and file uploads, and features reusable templates that simplify product management. The integration with Shopify is seamless, enhancing the shopping experience and potentially increasing sales. Customer support is frequently praised for being efficient and responsive, with special mentions of support personnel like Shevaughn, Aman, and Deep for their quick and helpful service.

November 28, 2013

It works very well and is easy to use.

Great value for money.

NVivo Japan Shop
Japan
Over 3 years using the app
August 25, 2022

Great support...had a little issue but it was simple and fast to get it fixed. Ultimately not what I was looking for but very good

The Mirror Library
United States
About 2 months using the app
Product Customizer replied August 25, 2022

Hello to our friends at The Mirror Library

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success.

Tanu & The Product Customizer Support Team

Edited April 26, 2018

App was not working properly and I waited 5 days with no reply to emails from support and have had to delete the app. I do not recommend it and have found an easier to use app.

Tree Hugger Cloth Pads
Canada
Almost 4 years using the app
Product Customizer replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the Product Customizer Team

November 17, 2021

Kevon E. provided outstanding customer service...Very knowledgable employee. Good Job!! i do reccomend the service

Trendlocker.co
United States
About 2 months using the app
Product Customizer replied November 18, 2021

Hello, Trendlocker.co & Team,

Thanks for your review, we really appreciate it. Glad to know you had a positive happy experience. We're really glad and lucky to have Kevon with us!
You can contact us anytime for any app-related support.
We wish Trendlocker.co great successes and all the very best!
Cheers!

`Harish - Customer Success Team

April 11, 2014

Great app, it saves me a lot of time. The customer service is fantastic, all my questions were answered within 1 days and people seems very flexible and helpful. I wish I had chance to add images in each customization field.

il Colletto
Japan
Over 3 years using the app
July 29, 2021

Customer service is MAGNIFICENT!!! Their response time was like no other via email and they were able to get the kinks fixed!!!!

cr8tionofhappiness
United States
About 2 months using the app
Product Customizer replied August 2, 2021

Hello to our friends from cr8tionofhappiness

Patricia, thank you so much for leaving us this awesome review! We really appreciate the kudos! We are glad we could help, don't hesitate to reach out to us if you have any more queries.

Cheers,
-Pushpesh & the Product Customizer Support Team

Edited September 10, 2019

This app is a must for us, given that we offer custom monogrammed products. The service is slow with unnecessary back and forth but helpful in the end.

Get Watson
Canada
Over 3 years using the app
August 25, 2013

Very user friendly, makes customizing your products quick and easy!

BUDDHA DOG
United States
About 2 months using the app
June 29, 2014

v good, the video tutorials really helped. For someone who never altered code before it was pretty painless thanks!

Funky Crayons
Ireland
Over 3 years using the app
December 3, 2021

Really great customization features and support is really good to help make sure everything is set up properly. highly recommended!

NFTProject
United States
About 2 months using the app
Product Customizer replied December 7, 2021

Hello to our friends from NFTProject

Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team