Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

March 17, 2024

Absolutely amazing customer service and so efficient. They have made my day so easy getting back to me straight away with support. I am extremely grateful.

Westlakes Trophies
Australia
11 days using the app
Product Customizer replied March 19, 2024

Hi Westlake Trophies,

Thanks for the nice review! We are very proud of the quality of service that our support team provides, so this review is really gratifying to read. We are always here to assist you!

February 22, 2024

Super helpful customer service. Shevaughn was amazing. Only downside is the free version only includes one product to be customized.

PNWGirl Custom Creations
United States
18 days using the app
Product Customizer replied February 26, 2024

Hello PNWGirl Custom Creations,

Thank you for your review. We appreciate that Shevaughn was able to assist you with your needs. We strive to provide the best customer support. Let us know if you need anything!

The Support Team

June 6, 2023

The developers are very dedicated. I'm truly grateful for their assistance. They have helped me solve many issues. Thank you once again.

我的商店
Taiwan
28 days using the app
Product Customizer replied June 8, 2023

Hello to our friends at 我的商店

Thank you for the fantastic review. We're delighted to hear that you had a positive experience with our app and We're thrilled to learn that our developers helped you with issues quickly. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We want to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

June 5, 2018

Very helpful support team, don't hesitate to reach out to them for help. Quite simple to use and get going, I highly reccomend.

The Mason Band
United States
27 days using the app
December 24, 2021

support is really amazing.. loved it also, a nice app for customization products.. I highly recommend it

funforever
Mexico
27 days using the app
Product Customizer replied December 26, 2021

Hello to our friends from funforever

Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

November 25, 2021

This app is amazing! Amazing straightforward functions. Love it! And the support is one of the fastest and most professional I have experienced! Very satisfied!

amore jewels
United States
27 days using the app
Product Customizer replied November 26, 2021

Hi amore jewels,

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer and all its functionalities. We love having you as a customer and are always here to help your Shopify store succeed! We are happy our support team was able to assist you!

`Harish - Customer Success Team! :D Cheers!

April 30, 2020

This app did everything I needed it to for my jewelry business. My jewelry is very customizable. Each item has multiple options such as metal type, stone type, stone quantity, etc. I was able to organize everything exactly the way I wanted, and add rules to each variant so that I could control which options are shown to the customer, based on the selections they make. With the help of the customer service team, we were able to make other changes that I didn't even know were possible. Just ask the support team about anything you want or are envisioning for your website. Almost always they are able to make things work the way you want! Great customer service, great app!

Life And Jewels
United States
27 days using the app
Product Customizer replied May 1, 2020

Hello friends from File and Jewels!

Good karma your way for sure for these 5 stars you gave us - we SO appreciate it! Yes with highly customizable products like yours, special abilities on the Shopify platform are certainly called for. Hope you sell tons of your beautiful jewelry online!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

February 8, 2022

Excellent customer service! They were able to install the app for me and customise some of the items. So far, really pleased with this app!

therubioshop.com
United Kingdom
27 days using the app
Product Customizer replied February 8, 2022

Hello to our friends from therubioshop.com

Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

June 30, 2022

very very helpful set up looks good so far - only used for one day but seems to work as needed and great support so far from the team at product customizer thankyou

The Original Party Bag Company
United Kingdom
26 days using the app
Product Customizer replied July 1, 2022

Hello to our friends at The Original Party Bag Company

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.

Cheers,
Pushpesh & the Product Customizer Support Team

May 27, 2019

The app does everything I want it to do and it was super easy to use. Also the support team for this app is very responsive and always willing to help.

My Value Media
United States
26 days using the app
Product Customizer replied May 28, 2019

Hello friends from My Value Media! So happy that our response times were good for you, and that the app is easy to use. We kept the app simple in order to make it second-nature to use for Shopify store owners. Hope your store strikes it big :)
-Sean H, Customer Success Manager, Product Options & Customizer