Reviews (1,776)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its robust customization capabilities, ideal for businesses such as personalized gift shops. It simplifies product management by reducing the need for multiple variants and enhances inventory management. The app supports various customization tools like dropdown lists, checkboxes, and image uploads, and allows bulk application of templates to products for increased efficiency. It is noted for its reliability and strong performance. Customer support is exceptional, with a responsive team available through live chat, email, and Zoom, often providing proactive help to optimize app integration. Merchants appreciate the improved shopping experience and operational efficiency it offers.

August 11, 2018

Product Customizer is "OK" as a starter app, but has limitations that unfortunately are holding us back. Just went "blank" on us this morning and unable to modify or view any options.

Sexy Love Doll
Canada
6 months using the app
Product Customizer replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the Product Customizer Team

June 24, 2018

Ive used quite a few product option apps in the past, and Product Customizer is the easiest to use by far - much needed for my personalised jewellery store!

Bit of tweaking needed to fit our theme, but ShopStorm were super quick to respond and fix the issue within hours - and on a Sunday!! Amazing service and amazing app for an affordable price.

Little Homebird Jewellery
United Kingdom
6 days using the app
October 21, 2013

I've only used it for about 6 hours, but so far it has been very intuitive!

Coppertops Paperie
United States
4 months using the app
May 12, 2016

Works like a charm and functions just as described. Very helpful and curtious customer service!!

Stick Swipe
United States
6 days using the app
March 1, 2022

Great app. The support is really good and reactive as well. They helped me a lot and slove my problem fast. Thank you.

Novafit
France
6 days using the app
Product Customizer replied March 2, 2022

Hello to our friends from Novafit

Thank you for this amazing review. We're so happy to hear that you are enjoying Product Customizer. We at Product Customizer go above and beyond to help every merchant and I am glad that we hit the mark for you. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

May 16, 2023

Product is great and works just how i wanted it to. Aman offered me very good service too which I was thankful for.

Campus&Co. Maitland
Australia
6 days using the app
Product Customizer replied May 17, 2023

Hello to our friends at Campus&Co. Maitland

Thanks for sharing your review with us and the community. We're thrilled to learn that Aman was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!

Tanu & The Product Customizer Support Team

August 26, 2015

Very useful app. Works flawlessly. I would just look for the batch update feature for a saved set.

Makepuja
India
4 months using the app
May 14, 2021

This app has had several issues on my small store. I have 19 items with 3 different options and I've had them disappear completely (losing out on sales) and having weird error messages on the items. I hope this improves but buyers be warned.

Yay-nique
United States
5 months using the app
Product Customizer replied May 19, 2021

Hello Yay-nique,

Takeen here, Ops Manager at Product Customizer. We do apologize for the error on your store however it seemed to be caused from another source apart from us and we suspect it's Shopify. The reason is that the data was rearranged without any interference from our app, even on many stores that have been working perfectly fine for years.

The good news is that the issue stopped on it's own without any intervention from us. We do apologize for the inconvenience and if you would like to speak with me directly please email us at support@productcustomizer.com

-- Takeen, Ops Manager

September 26, 2017

Product is awesome, service is shockingly good and responsive!

Vc Online Store Canada
Canada
5 days using the app
October 3, 2022

New to this platform, still figuring things out. Lovely app and great customer service. So far so good.

Chell &Co
United States
5 days using the app
Product Customizer replied October 6, 2022

Hello to our friends at Chell &Co

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success.

Tanu & The Product Customizer Support Team