Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

November 14, 2013

Pretty solid app. Adds a lot of flexibility to Shopify. I'd give it more stars if it no ability to batch-apply a customization across hundreds of products. It's a one-by-one effort. But overall, a very nice tool that would work great for sites with few products.

Frame-Name.com
United States
6 months using the app
Product Customizer replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the Product Customizer Team

January 8, 2016

Just discovered and uploaded the app yesterday which made a world of difference with all my custom products! I ran into an issue today with my custom options not showing on my store after I added variants to those products. I messaged the Shopstorm support and received a reply within an hour, and the issue was resolved shortly after! A special thanks to Jory who worked on resolving this issue for me!

S J Jewelry
United States
6 days using the app
May 2, 2019

The customer service team is great! (Thanks Danielle!) They responded quickly and were able to trouble shoot any coding or theme questions easily.

Rite
United States
6 days using the app
Product Customizer replied May 3, 2019

Hello, friends at Rite! Thanks for the top-rated review. Glad Danielle could reply quickly and got your coding smoothed out quickly. Hope your store is a massive success!
-Sean, Customer Success, Product Options & Customizer

January 26, 2022

Very efficient in their technical support It's not that I had problems with the app, I'm just using Shopify for the first time and it helped me configure it from the beginning to the changes I wanted on the product page.

Titan Sign Company LLC
United States
6 days using the app
Product Customizer replied January 27, 2022

Hello to our friends from Titan Sign Company LLC

Thank you for this amazing review. We're so happy to hear that you are enjoying Product Customizer. We at Product Customizer go above and beyond to help every merchant and I am glad that we hit the mark for you. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

May 3, 2013

Really good app. The best I have seen so far. Easy to install and makes it easy to add variants and to increase the number of options I want my customers to have.

This is really saving me money.

I would really recommend this.

Steve (SomethingforDaisy.com)

Something for Daisy.com
United Kingdom
6 days using the app
November 28, 2013

Very simple to use. Exactly what I needed.

PosterPros
Canada
6 days using the app
January 15, 2019

Tried a few different apps and deleted them soon after. This app works really well and the customer service has been amazing. Very helpful and fast!

British Pharmacare
United Kingdom
6 days using the app
August 11, 2018

Product Customizer is "OK" as a starter app, but has limitations that unfortunately are holding us back. Just went "blank" on us this morning and unable to modify or view any options.

Sexy Love Doll
Canada
6 months using the app
Product Customizer replied March 19, 2020

Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)

You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?

We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.

Please let me know how I can support you and help in return? I appreciate it very much!

-Sean & the Product Customizer Team

June 24, 2018

Ive used quite a few product option apps in the past, and Product Customizer is the easiest to use by far - much needed for my personalised jewellery store!

Bit of tweaking needed to fit our theme, but ShopStorm were super quick to respond and fix the issue within hours - and on a Sunday!! Amazing service and amazing app for an affordable price.

Little Homebird Jewellery
United Kingdom
6 days using the app
October 21, 2013

I've only used it for about 6 hours, but so far it has been very intuitive!

Coppertops Paperie
United States
4 months using the app