Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

Edited April 23, 2024

super helpful, always responsive ! im not app savy , they help me out so much ! this app needs to stay is business get this for your business needs !

Urban Charms
United States
2 months using the app
Product Customizer replied April 15, 2024

Hi Urban Charms,

Thanks for the 5 star review, we are always here to assist!

December 6, 2023

I wasn't able to get the customer's images to be added to their orders but customer service got everything fixed super quick!

AI Petstore
United States
9 months using the app
Product Customizer replied December 8, 2023

Hi there AI Petstore,

We are so happy that you reached out to us to get resolution to your store needs and that we could quickly help you! Thanks for acknowledging our support services and Product Options & Customizer.

The Support Team

Edited March 3, 2024

A great app for all those is product customization business. I am more than pleased with level of professional assistance from the team. Their response is timely and always go an extra mile to answer your query. The upload of the images into Shopify is seamless when using this app.

Photo Gifts Online
South Africa
About 1 month using the app
Product Customizer replied February 23, 2024

Hi there Photo Gifts Online,

We love to hear that Product Options & Customizer is giving you the customization that you are looking for. Thanks for giving us this great review.

The Support Team

February 16, 2024

I'm still learning how to use this app with my store, as my store is relatively new. I figured out how to add the customization through Googling and YouTube, but had some trouble when I tried to add customization to a second product a couple of weeks later. I reached out to support, and they very quickly got back to me and fixed my issue for me. I definitely see this app being super beneficial for my store, and the customer support behind the app is incredible.

K's Tees Shop
United States
21 days using the app
February 5, 2024

This app has opened up so many options to my products! It is so easy to use and the customer service is OUTSTANDING. Love this product!!

Sweetwoods
United States
6 months using the app
Product Customizer replied February 7, 2024

Greetings Sweetwoods,

It is fantastic to hear that Product Options & Customizer has allowed your products to have so many options. It is also exciting to hear that our support team was able to assist you with what you needed. Thank you for acknowledging the app and the support!

The Support Team

April 17, 2024

I had the most wonderful experience with DEEP! He was very helpful, kind and considerate. Deep walked through all of my concerns and helped me make my pages stand out! Thank you so much!! I will recommend.

Doglicious Bakery Bites
United States
15 days using the app
Product Customizer replied April 19, 2024

Hi Doglicious Bakery Bites,

Thanks so much for the positive feedback and for recognizing Deep! He is an excellent team member and will be thrilled to read this. Thanks again!

March 3, 2024

The app is great, and I actually encountered a few issues and the team helped me right away. they even stayed with me in the chat for hours until all my issues are solved, and made some unique adjustments just for me without charging me a penny.

The guy who helped me called "Deepanjoy", if you have him on chat, you are in a great hands.

Shape by kate
United States
2 months using the app
Product Customizer replied March 5, 2024

Hi Shape by kate,

Thank you for leaving this review. Deepanjoy is an absolute rockstar on our team! Please do not hesitate to reach out to us for any future needs!

April 16, 2024

all perfect Aman best support manager

Bsign
Ukraine
Over 4 years using the app
Product Customizer replied April 18, 2024

Hi Bsign,

Thanks for the 5 star review and for recognizing Aman. He will be thrilled to read this! We are always here to assist!

July 9, 2024

Lifesaver Thank you for efficient assistance.

AtThePlot
United States
2 days using the app
Product Customizer replied July 11, 2024

Hi AtThePlot,

Thank you for your feedback! We're thrilled to hear that our assistance was efficient and helpful. We're here to support you whenever you need it.

Thank you for trusting us!

March 4, 2024

Excellent and timely customer service. The app works very well.

Great Gift World
United States
Almost 7 years using the app
Product Customizer replied March 6, 2024

Hi Great Gift World,

Thanks for the kind words, please do not hesitate to reach out to us for any future needs!