Reviews (1,776)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage extensive product customizations, which is particularly useful for businesses offering personalized items. It supports various custom options like drop-downs and file uploads, and features reusable templates that simplify product management. The integration with Shopify is seamless, enhancing the shopping experience and potentially increasing sales. Customer support is frequently praised for being efficient and responsive, with special mentions of support personnel like Shevaughn, Aman, and Deep for their quick and helpful service.

May 16, 2024

I had my zoom demo yesterday, what a great experience! My representative started out asking me what I needed to be successful. He was so helpful helping me set up the app. I'm a novice at most of this and now I will be able to have my customers upload and design features of my products. I'm looking forward to my trial period to see what all I can come up with. Thanks!!!

PopPop Teez
United States
About 22 hours using the app
Product Customizer replied May 21, 2024

Hi PopPop Teez,

Thank you for sharing your experience! We're thrilled to hear that your demo went well and that our team member could help you set up the app to meet your needs. It's great to know that you feel more confident in using the features to benefit your customers. We look forward to hearing about your creative ideas during your trial period. Thanks for sharing!

April 16, 2024

all perfect Aman best support manager

Bsign
Ukraine
About 4 years using the app
Product Customizer replied April 18, 2024

Hi Bsign,

Thanks for the 5 star review and for recognizing Aman. He will be thrilled to read this! We are always here to assist!

April 19, 2024

Great customer service! Shevaughn was very helpful and efficient.

In Essence Designs
United States
Over 3 years using the app
Product Customizer replied April 23, 2024

Hi In Essence Designs,

Thanks for your feedback! Customer service is one of our core values and we're glad our team member Shevaughn assisted you with with your needs. Thanks again!

June 22, 2024

Deep was super helpful in helping me out! Would recommend

SWEETLY
Australia
About 1 hour using the app
Product Customizer replied June 26, 2024

Hi SWEETLY,

Thank you for your feedback! We're glad to hear that our team member Deep was super helpful. Your recommendation means a lot to us.

Thanks for your support!

March 16, 2024

Excellent app and support. This app might seriously have the best customer support ever. The app works great very easily and whatever you can’t figure out, they help you quickly super recommend.

Marianella
United States
3 months using the app
Product Customizer replied March 18, 2024

Hi Marianella,

Thank you so much for taking the time to leave us this review! We are so happy to hear that you had such a positive experience with our support team. All of our team members go above and beyond for our merchants and we are thrilled when this effort is recognized. Thanks again, and please always feel free to reach out to us!

May 2, 2024

fast and responsive customer service!

Sweetwater Labs
United States
About 4 years using the app
Product Customizer replied May 7, 2024

Hi Sweetwater Labs,

We appreciate your feedback! It's great to hear that you've had a positive experience with our customer service team. Providing fast and responsive support is essential to us. Thanks again for sharing!

January 30, 2024

Great app just what we needed here at Key Workwear.
Their tec support is fantastic, fast responce times and will even do the task you are strugling with.

Key Workwear
United Kingdom
11 months using the app
Product Customizer replied February 1, 2024

Hi there Key Workwear,

This is a fantastic review and we are so glad that you left it! Hearing that you were struggling and reached out to get support is what we needed to hear. We do not want any merchants to struggle when we can provide fast service to get you up and running. Thanks for acknowledging our support team. We are here anytime you need us!

The Support Team

January 29, 2024

The app is extremely easy to navigate and work, but more importantly Shevaughn in customer service is tremendous. He is so diligent and fast at responding to any of our problems and assures that they will be fixed immediately. He's on top of it. I couldn't ask for a better experience!

Nickel & Suede
United States
12 months using the app
Product Customizer replied February 1, 2024

Hello Nickel & Suede,

We appreciate you taking the time to leave this fantastic review! Shevaughn takes pride in giving the best customer support service he can provide and it is great that you got to experience that. We are here if you need us!

The Support Team

Edited March 3, 2024

A great app for all those is product customization business. I am more than pleased with level of professional assistance from the team. Their response is timely and always go an extra mile to answer your query. The upload of the images into Shopify is seamless when using this app.

Photo Gifts Online
South Africa
About 1 month using the app
Product Customizer replied February 23, 2024

Hi there Photo Gifts Online,

We love to hear that Product Options & Customizer is giving you the customization that you are looking for. Thanks for giving us this great review.

The Support Team

March 3, 2024

The app is great, and I actually encountered a few issues and the team helped me right away. they even stayed with me in the chat for hours until all my issues are solved, and made some unique adjustments just for me without charging me a penny.

The guy who helped me called "Deepanjoy", if you have him on chat, you are in a great hands.

Shape by kate
United States
2 months using the app
Product Customizer replied March 5, 2024

Hi Shape by kate,

Thank you for leaving this review. Deepanjoy is an absolute rockstar on our team! Please do not hesitate to reach out to us for any future needs!