Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

February 26, 2024

Easy-to-use product and very competent support!

Naylha
France
About 2 months using the app
Product Customizer replied February 28, 2024

Hello Naylha,

We appreciate your review of our app and support. We are here to help anytime you need us!

The Support Team

February 23, 2024

I just started working with this app, but I'm very happy so far. Customer support has been extremely helpful.

Rubysaurus Creations
United States
About 10 hours using the app
Product Customizer replied February 26, 2024

Greetings Rubysaurus Creations,

Thank you for leaving us this review. We are happy that our customer support team was able to assist you with your set up. We are here anytime you need us!

The Support Team

February 22, 2024

Super helpful customer service. Shevaughn was amazing. Only downside is the free version only includes one product to be customized.

PNWGirl Custom Creations
United States
18 days using the app
Product Customizer replied February 26, 2024

Hello PNWGirl Custom Creations,

Thank you for your review. We appreciate that Shevaughn was able to assist you with your needs. We strive to provide the best customer support. Let us know if you need anything!

The Support Team

March 22, 2024

Really helpful customer service when I had a problem.

Pawtrait Clothing
United Kingdom
3 days using the app
Product Customizer replied March 25, 2024

Hi Pawtrait Clothing,

Thanks for the positive feedback about our customer service. Please do not hesitate to reach out for any future assistance!

December 8, 2023

Great service, and extremelllllllly thorough highly recommend

The Motorcycle Collection
United States
4 months using the app
Product Customizer replied December 11, 2023

Hello The Motorcycle Collection,

Thanks for acknowledging the service you received from our support team. We are happy they were able to assist you and give you what you needed for your app.

The Support Team

April 10, 2024

Amazing customer support 1000/5 stars! Came in the live chat with a problem and they fixed it instantly for me! Great app!

Stelesso
Netherlands
About 13 hours using the app
Product Customizer replied April 15, 2024

HI Stelesso,

Thanks for the 1000 star review! We wish Shopify would support that! We take great pride in the quality of support and believe strongly in the value of live chats. Cheers and happy selling!

April 15, 2024

Downloaded today, and had my first product option displaying on my website within minutes. Super user friendly. I needed assistance from the team and they answered within a minute and are super friendly and fixed the issue. 10/10 recommend.

Jagger and Friends
New Zealand
About 1 hour using the app
Product Customizer replied April 17, 2024

Hi Jagger and Friends,

Thanks for the 5 star review! We're thrilled that you would recommend our app to other merchants. Thank you for also recognizing the quality of our customer support team, we are always striving to go above and beyond for our merchants. Thanks again!

January 20, 2024

I signed up for the free trial tonight and had some trouble getting everything setup. I reached out via chat and Aman helped me right away. Very prompt and so helpful to get my customization working. Thank you!

K&J Keepsakes
United States
About 2 hours using the app
Product Customizer replied January 22, 2024

Hi there K&J Keepsakes,

Thank you for leaving us this great review! We are so happy that you reached out for assistance and that Aman was able to quickly help you out. It is great that Product Options & Customizer is able to provide you with what you need for your store.

The Support Team

January 26, 2024

It has a variety of features and functions.
Customer service is courteous and responsive.

R+store
Japan
24 days using the app
Product Customizer replied January 30, 2024

Hello R + store,

Thank you for taking the time to leave this review of Product Options & Customizer. We love to hear that you had responsive customer support and that the customization is what you need for your store. We are here if you need us!

The Support Team

March 27, 2024

customer service was amazing!!

Be Advised Leather, LLC
United States
20 days using the app
Product Customizer replied March 28, 2024

Hi Be advised leather, LLC,

Thank you so much for taking the time to leave us this review! We take great pride in offering the best customer experience possible and are always gratified to receive this kind of positive feedback. Please do not hesitate to reach out to us for any assistance!