Reviews (1,757)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to add diverse customization options to products, such as text inputs, file uploads, and dropdown menus, which is especially beneficial for businesses like personalized gift shops. It features templates that simplify the customization process, saving time and enhancing user experience. The app is praised for its reliable performance and the support team is noted for their quick and effective assistance through live chat, email, and Zoom calls. Merchants recommend it for its comprehensive features, ease of use, and excellent customer support, highlighting its flexibility in managing complex product variants and conditions. Long-term merchants report high satisfaction, emphasizing its stability and effectiveness in meeting business needs.
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Works
Hi Wild Poppy,
We're happy to hear that the app is working well for you. Feel free to reach out to us if you have any needs!
I just started working with this app, but I'm very happy so far. Customer support has been extremely helpful.
Greetings Rubysaurus Creations,
Thank you for leaving us this review. We are happy that our customer support team was able to assist you with your set up. We are here anytime you need us!
The Support Team
Super helpful customer service. Shevaughn was amazing. Only downside is the free version only includes one product to be customized.
Hello PNWGirl Custom Creations,
Thank you for your review. We appreciate that Shevaughn was able to assist you with your needs. We strive to provide the best customer support. Let us know if you need anything!
The Support Team
Great Support! Zoom meeting was very helpful in figuring out and navigating the new features.
The customer service is very good
Hi Veltrah,
Thanks for recognizing the efforts of our customer service team. We are very focused on providing the best experience possible to our merchants, so this is very nice to read. Thanks again!
Excellent App with Outstanding Support!
Hello Delicate Leather,
Thank you for taking the time to leave us this 5-star review! We are happy to hear that the app and support is what you were looking for!
The Support Team
Good support
Hi there Einkpads,
Thanks for leaving this review of our support team! We appreciate it.
The Support Team
This app killed my website. Please do not use.
For a second time, as soon as I ran the setup wizard, this app disabled the add to cart button. The first time they fixed it within about an hour, the second time they couldn't fix it and blamed shopify.
Please do not use this app. This has severely impacted my business.
Hi Sup Drinkware,
We’re sorry that you have had difficulties with our application, however we want to reiterate that the problem you’ve encountered was not due to any malfunction of our application. The root cause of the issue was that the cart drawer was disabled on the theme settings. We cannot determine who made this change, but our setup wizard does not touch this aspect of configuration.
Excellent customer service was so helpful, and got me on the right track he was so patient with me, i will for sure ask for him again it meant so much to me to have his help... thank you
Hi there I Sew Jo,
We appreciate hearing that you had excellent customer support for setting up your app. Thank you for taking the time to acknowledge the support with this review. We are here to help when you need it!
The Product Options & Customizer Support Team
Fonctionne, Très bien. Et le support est très réactif, réponse en moins de 5min 24/24. Le meilleur rapport qualité prix des applications de personnalisation
Salut CeliAgency,
Merci de nous avoir contactés lorsque vous avez eu besoin de nous. Nous nous efforçons d’être rapides du côté de notre support et c’est formidable que vous ayez eu une courte attente pour obtenir l’aide dont vous aviez besoin. Faites-nous savoir si vous avez besoin de quoi que ce soit.
L’équipe d’assistance