Reviews (1,757)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to add diverse customization options to products, such as text inputs, file uploads, and dropdown menus, which is especially beneficial for businesses like personalized gift shops. It features templates that simplify the customization process, saving time and enhancing user experience. The app is praised for its reliable performance and the support team is noted for their quick and effective assistance through live chat, email, and Zoom calls. Merchants recommend it for its comprehensive features, ease of use, and excellent customer support, highlighting its flexibility in managing complex product variants and conditions. Long-term merchants report high satisfaction, emphasizing its stability and effectiveness in meeting business needs.
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Had a great customer service experience today. We just upgraded our theme and had an issue with the Product Options & Customizer app which we've been using for several years now. Opened the chat on their site and they had it solved for us in 5 minutes. Doesn't get better than that. Thanks.
Update: had another small issue today and once again, 5 minutes and all fixed. Thanks again!
Hello Ted's Cigars,
Thank you for your 5-star review. We are glad that you had fast customer service and that we were able to assist you! Thank you for being a long-term customer. It is great that Product Options & Customizer is benefiting your store.
Stephanie & the Customer Support Team
Love this app! It works just as it claims, and most of all, the customer service/tech team is fantastic. They helped me solve a tech glitch super fast and got me up and running right away. Highly recommend!
Super versatile, I am able to provide so many options to my customers. Very intuitive to set up on the back end. Customer service tops.
I've been using this app for few years now, works great, customer service is great too, highly recommend
Hello to our friends from Bowie Creations
We are thankful for your unwavering support! We truly appreciate it! We wish you and your store continued success in years to come :-)
-Melissa & the Product Customizer Support Team
We've tried every customisation app under the sun but none have delighted us quite like this one. The app itself is great, it has all the basic functionality one would expect to find. What separates it from the rest is ShopStorm's exceptional customer support.
Any time there has been a problem their team has always been quick to solve it, and when it took them a little longer to figure out the solution they even gave us a free month's subscription without asking.
Truly a pleasure to work with, thank you.
Hello to you awesome people at Stamptitude! Super appreciate the time you took to leave these comments. We strive to ALWAYS make up for any issues our clients experience, and quickly. Thanks for using and giving kudos to our team at Product Customizer... -Sean & the PC team
Kevon was super helpful and quick to respond. He listened to my issue and resolved it in a timely and professional manner.
Hello to our friends at Jekyll Island Online Store
Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer and that Kevon was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Product Customizer Support Team
What can I say? This apps features should be default on every online market place. I CAN NOT run my shop with out it. I almost gave up trying to sell online. THANK YOU. THANK YOU. THANK YOU.
This is the easiest (and, as far as we can tell, the only) way to add multiple variables to a single product. So, for example, if you sell records or clothes (we sell both), this app easily allows you to program in a method by which buyers can pick the clothing size they'd like to buy, or a CD or LP or special edition of a particular music release. Bravo, we'd be lost without it!
We have been using the Product Customizer app for the past few years. It has helped us expand our product option offerings to our customers. It is robust and easy to use. The Product Customizer team, especially Sheniel, is fast to respond to inquiries, help troubleshoot any issues, and fix them quickly. We highly recommend them!
2022 Update:
We just updated our store to a new theme and ran into some issues. Reached out to the Product Customizer team via chat. Shevaughn was very knowledgable, quickly spotted the issue, and helped us solve it. Thank you, Shevaughn!
2023 Update:
Shevaughn has been such a wonderful support in helping us quickly and efficiently resolve an issue. Thank you!
2024 Update:
A business can greatly benefit from a customer care team that is swift, well-informed, and effective. This is precisely what Shevaughn has consistently provided for our store in recent years. Much gratitude to Shevaughn!
The app works great and the custom support team is awesome. We had a customization request and the Product Customizer team performed a custom formatting task for our client. Great product, greater service!