Reviews (1,778)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its robust customization capabilities, ideal for businesses such as personalized gift shops. It simplifies product management by reducing the need for multiple variants and enhances inventory management. The app supports various customization tools like dropdown lists, checkboxes, and image uploads, and allows bulk application of templates to products for increased efficiency. It is noted for its reliability and strong performance. Customer support is exceptional, with a responsive team available through live chat, email, and Zoom, often providing proactive help to optimize app integration. Merchants appreciate the improved shopping experience and operational efficiency it offers.

January 14, 2020

We have used this app for 4 years mainly as a file upload for custom artwork. It has work very well the whole time. Support is fantastic. When we recently changed our store theme, the app stopped working because of the change. Support responded very quickly and we were up and running again. They are fantastic to do business with!

Republican Signs
United States
Over 3 years using the app
Product Customizer replied January 14, 2020

Hello friends from Republican Signs!

Your store is awesome! Glad the app is working well for you -- we think it's great as well! Also, we're proud of our staff and glad you feel the support is fantastic. Appreciate the top notch review... Hope your Republican Signs products sell massively!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

February 9, 2022

Cannot fault the customer service from Aman!
I have been playing with my theme lately and unfortunately sometimes the product customizer options drop out or need to be re configured.
Aman was so quick in responding to my requests and amazing to deal with.
ThankyoU!

Petit Luxe Bebe
Australia
Over 3 years using the app
Product Customizer replied February 10, 2022

Hello to our friends from Petit Luxe Bebe

We are happy you had such a great experience! Thank you for leaving this awesome review. We are so glad to learn that Aman M. was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team

March 17, 2022

i like the app, help us to grow the profit, also it solves the number issues of color and size. good service as well. Thank you for the help always.

S&DCo.
Hong Kong SAR
Over 3 years using the app
Product Customizer replied March 17, 2022

Hello to our friends from S&DCo.

Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer and that it is helping you grow the profit in your business. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

January 17, 2022

Great app. We've been using it in our store for a year always. The support is very helpful. Sheniel was quick to help us solve our problem when we updated to shopify 2.0 theme.

Nacach Wax
United States
Over 3 years using the app
Product Customizer replied January 18, 2022

Hello friends at Nacach Wax

Thank you for leaving this thoughtful review! We appreciate you leaving taking the time out to write this! We are happy Sheniel was able to assist you :-) We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Product Customizer Support Team

March 25, 2022

This app is suit to our needs on adding reference number for the product that need to checkout. Support also very friendly and quick in checking issue that we have and resolve it within 30 minutes. Thanks for having this great app and support.

EcoAir Online Store
United Kingdom
Over 3 years using the app
Product Customizer replied March 28, 2022

Hello to our friends at EcoAir Online Store

Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

February 16, 2022

I use this app for my embroidery small business website. It makes customizing each item I sell so much easier. Customers love the options I can add on each and personalization. The team has always been so helpful when I had questions or needed assistance.

Blue Sky Monograms
United States
Over 3 years using the app
Product Customizer replied February 18, 2022

Hello to our friends from Blue Sky Monograms

Thank you for leaving this thoughtful review! We appreciate you taking the time out to share this review with us and the community! We are delighted our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Cheers,
Pushpesh & the Product Customizer Support Team

April 30, 2021

This app does exactly what we need it to. We've had it installed for over a year, and the support team was very helpful getting it set up. We changed themes in August and had no issues with the app transferring. Just in the past week, we had a bug where customers were unable to see their carts when checking out. I submitted a ticket, and the issue was fixed within 2 days. Great service! Highly recommend!

BEX
United States
Over 3 years using the app
Product Customizer replied May 4, 2021

Hello to our friends from BEX

Thank you for this high recommendation! We will relay your appreciation to our support team! :-) Don't hesitate to reach out to us if you have any additional queries!

-Melissa & the Product Customizer Support Team

April 20, 2016

You are awesome guys) Thank you for great app and quick support! Time its mean all for business! I hope you can make new app with real time view for product!
Wish you all the best!
Mihran

Souni
United States
Over 3 years using the app
April 23, 2023

I love my product customizer app. I have been using it for over a year and its perfect for my handmade business. Customer service is top notch. Whenever I have an issue they quickly get back to me and fix any issues I have.

Mama On Tap
United States
Over 3 years using the app
Product Customizer replied April 24, 2023

Hello to our friends at Mama On Tap

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and We're thrilled to learn that our support team helped you with issues quickly. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

November 24, 2016

Great App! Just wish options were brought in to Shipstation without a bunch of unwanted code placed on line items of packing slips/invoices.

Hawaiian Koa Wood Rings
Australia
Over 3 years using the app