Overall rating
4.5
Counts per rating level
  • 79% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this tool useful for managing and scheduling sales, with the ability to apply discounts to specific items or collections. It's praised for its excellent customer service and its effectiveness in boosting sales and customer engagement. Some merchants reported occasional issues with items not reverting back to their regular price post-sale. The one-time payment option is appreciated by some over monthly fees.

September 15, 2020

I used this app and it worked great during the free trial. Once I used it for a bigger discount on more products, that's when the issue started. First problem, it turned all my "Out of stock" products in to "Sold Out" even though they had been selected to "Continue Selling When Out of Stock". Second problem, after I deleted the discount to correct the issue, the discounted price still continued to show and products continued to show "Sold Out". I manually changed over 100 products to remove the discounted price, but after a few minutes they all went back to the discounted price. I then tried an Import CVS file of all my products with the correct price, and after a few minutes I had the same discounted price and "Sold Out" appear. When I reached out to customer service, the representative kept blaming other applications in my store on the issue. I hadn't had any issues with the other apps that have been working great for months now. I have used the Shopify platform for 5 years, I have a pretty good idea on how the apps work and how they integrate. This new app triggered a series of problems on my website, and they would not want to admit it. I just wanted to uninstall and reinstall the application to see if the problem could be resolved, but they would avoid answering me on whether I could do that or not, so I am uninstalling. I liked the app before the issues. Hopefully, you won't have my same issue. Good luck.

Martha of Miami
United States
20 days using the app
July 11, 2020

Top! Un vrai gain de temps pour organiser ses promotions! Merci pour cette application! C’est vraiment top merci!

LOIRPEL APPARELS
France
About 24 hours using the app
Edited March 14, 2019

Very nice and helpfull service by Jonnathan. Sin requerirle utilizar el idioma español el identificó que el sitio era Mexicano y asesoró en lengua nativa.

Metals And Supplies de México
Mexico
About 24 hours using the app
BOLD replied March 15, 2019

Thanks for the review! Please let us know if you need any further help. :-)

May 3, 2020

I used this app to set up my site wide sale and it was done in less than 5 minutes! Great App.
Only criticism I have is the plans could be cheaper but overall happy

Aroma Beauty
Australia
About 23 hours using the app
September 30, 2017

Would have given 5 stars but due to the fact i can't schedule deals as i live in Australia and the server for +10 timezone no longer works meaning i have to manulky set up discounts. Is a great app.

Holdstock Jewellery Store
Australia
18 days using the app
January 30, 2019

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Tamphie
Spain
About 23 hours using the app
October 30, 2019

Really amazing customer support – fast, friendly and helpful. Dylan was really lovely – best customer support you could hope for.

Dora Larsen
United Kingdom
About 20 hours using the app
BOLD replied October 31, 2019

Hello! Thanks so much for taking the time to leave us a review; we're so glad to hear that Dylan was able to give you the amazing support we strive for. He's newer to the team, but has been doing such a great job helping our merchants. Thank you again for the kind words!

July 12, 2017

The Bold support team is awesome! They went above and beyond to get me up and going with their app.

Carolina Kettle
United States
About 20 hours using the app
November 25, 2020

I downloaded the Bold Discount app and I could not access the sale tags. I did a live chat with Naman and he fixed the code for me just in time for Black Friday. Thank you, Naman!

Family Arts Needlework Shop
United States
About 20 hours using the app
BOLD replied November 25, 2020

Thank you so much for your review. We are thrilled that Naman was there to help you. Wishing you a successful Black Friday!

Edited November 28, 2020

let's just say we haven't gotten started off on the right foot with bold apps. i read all the reviews, spent hours setting up my BFCM sale, got excited for it to launch, then the day of I woke up to dozens of emails and DMs from frustrated customers saying the discount disappeared when they go to the cart. 8 hours later of being on and off with customer support a solution was found...by me! the slide out cart app we had seemed to be causing the problem, i deleted it and went on my way as it seemed everything was working fine. went to bed exhausted, then woke up to our drop down menu not working and the bold discount app applying 20% off of everything (including brands that are never allowed to go on sale), now my thanksgiving day is being spent (again) being consumed with trying to get this resolved. frustrating to say the least, i don't have a happy experience with bold 11.28.20 UPDATE
So if one of your experts reach out it wasn't to me as I haven't received any requests from anyone at BOLD. I would be interested in speaking with them.

Olson's Tack Shop
United States
16 days using the app
BOLD replied November 27, 2020

Thank you for your honest feedback - we are sorry to hear about the technical issues you have been experiencing and would like a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help!