Overall rating
4.2
Counts per rating level
  • 67% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 9% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 13% of ratings are 1 stars
February 9, 2017

Looks like a great idea. Too bad it didn't work for us.

Etrexa
Canada
8 months using the app
August 11, 2016

Sometimes slow, but the app is very useful. Definitely recommended.

Betterjewels
Canada
7 months using the app
Edited October 19, 2016

Amazing customer service. Installed apps before where there was close to 0% response. Support at RetailTower app is 100% for customer service and prompt responses. Responded within 12 hours and resolved/had answered all my questions within 48hours. Thank you

Grats Decor
United States
7 days using the app
October 22, 2020

Custom feeds for any selling channel, easy to use.
Super helpful team, easy to communicate with the team.

L'INTERVALLE
Canada
3 months using the app
June 27, 2021

Quick and friendly response from the team. The app does all it needs for my one feed, one-product-shop.

Mamarest
Sweden
3 months using the app
Edited December 11, 2020

EDIT: I'm changing the review from 1 star to 3 stars for their effort to helping me here pretty quickly. The issues do still exist but they are willing to listen and resolve them. I'm pretty suspicious of these reviews here considering how many things just don't work on the app. Feed doesn't import new products. It erases Facebook category matching. No idea how long this has been like this but it's pretty pricey for not to be aware of this.

Matero
United States
3 months using the app
FeedGeni replied December 11, 2020

Hi Matero,

Thank you for your review. Just to clarify a few points, I did look for the product you are talking about and it is in the app, this might be you were looking for it at the wrong part of the app. It does import new products every 24hrs as mentioned in the app.

Also on the Facebook category does match and I see it correctly matched in your feed. I have however sent you a personal email, kindly do respond to it and I will work with you and explain things to you about your concerns.

NB: You are currently on our $19.99 plan and I understand price can be a little sensitivity during this time of global pandemic. But it is the best we can offer to keep the company running, looking at the fact that what we offer for $19.99 is offered by others for $49.

Thank you and looking forward to working with you in resolving your concerns.

December 23, 2014

Very nice app, does what it says.

BFCShops
United States
4 days using the app
June 29, 2016

Not my favorite app, but seems to be the only one that supports Amazon marketplace and Shopify integration. Will update my review when I'm no longer running into issues.

Mfi Medical Equipment Inc
United States
28 days using the app
March 25, 2022

ABSOLUTELY HORRIBLE, DO NOT BUY! You almost think it`s a scam, given the poor state of the app. I tried to create a custom CSV feed for one our our sales channels and the troubleshooting process is now in it`s second week. Categories are missing every time I open the feed configurator, values from the metafields are sometimes shown, sometimes not. Support sees my feed complete, whereas myself and our integration partner constantly see missing values.
Please save yourself some time and try a different app!

FrunzăDeMăslin.ro
Romania
21 days using the app
FeedGeni replied March 31, 2022

Hello there,
Thanks for using our App and Sorry for inconvienence, our experts looked into this case deeply.
With regards to Categories, you had 3 types of categories, 2 were meta fields and the other was a universal product category/taxonomy that has to be mapped as part of your feed setup in the app. This universal taxonomy/categorization was initially skipped during your initial feed setup which rendered that Category column blank.
We would love to address any issues you are facing and interact with the rep from the shopping channel. Thanks.

Edited October 20, 2016

Really wanted this to work, but I could never get it to - don't really know why. Support was really friendly and tried hard to fix the problem.

Woot Hammy
United States
26 days using the app