Smart Product Filter & Search

I had an issue with the filters not appearing at all when I switched over to a new theme. I sent a request for support and got a reply back from Helen very quickly.

Helen requested access and was swiftly able to fix the issue. All of this on Christmas day! I'm very pleased with Helen's service and support. Big shoutout to Helen!

I have been using this application for several years now and I find it to be extremely helpful for managing products within larger collections. I am frequently testing and playing around with different themes on our store which causes alot of self inflicted problems and their customer support is always extremely quick and helpful at resolving my issues.

Helen was the last person I've worked with and was exceptionally great but I've had a pleasant experience with everyone else I've encountered in the past aswell.

We use this filtering app in our product search on our Shopify store. We have over 2000+ products, 40+ collections and 500+ pages/blogs, so filtering is crucial! The features in the app have been relatively useful.

We recently did run into some default code issues that searched suggestions / actions filter names within collections tab by default. However, Helen helped trouble shoot this with their development team and we had a resolution within 48 hrs. Very helpful, prompt service given that some customers informed us that they didn't buy from us because no items returned for their search criteria.

I reached out because my filter disappeared in my theme. They adequately restored it and everything is working again within a day it was fixed. Thank you so much Helen, David and team! Very happy.

We wanted to get away from a custom product filter and this app came up in our research. It was exactly what we were looking for! We worked with Helen (who was fantastic) to work out all of the minor details to make a clean swap with what we had. 5/5 would highly recommend!

I have been using this app for quite some time and have had very good service with it. Lately Helen made a change so that I could have two ways to show the results depending on the category. It is always easy to use no drama and a very good deal. Highly recommend.

This app is a great tool for our business. It helps customers find their products by searching or filtering. The customer support, especially Helen is great to work with. Helen is informative and quick to respond to our inquiries or if there's an urgent requirement. We've used Smart Product Filter & Search for a couple years now and it's an integral part of our ecommerce user experience.

Great app - solves so many problems. The split varients into products is amazing, and it has a great predictive search without much setup. Honestly - I am the kind of person that typically needs to dig into an app to make it do what I want, and that's not the case with this - been perfect right out of the box.

Helen was great for support - had a small issue with css and she fixed it quickly. Also didnt make me feel stupid when I asked a dumb question which is so appreciated.

Great job team!

Kyle

This app has been amazing for my business. Periodically have some minor updates I would like to make to the way my products show up and Helen is always super helpful and quick to respond.

Unfortunately, we've had nothing but negative experiences with this application and their support team. I've had to manually sync the app every 15 minutes today or the application will show the products as sold out on site. We've checked everything on the back end and this is 100% due to the application malfunctioning.

I'd email them but we've never received a response from the developer in the last 2 years. We're moving on to another service that provides customer support.