Hulk Product Options , 1,772 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its high customizability and user-friendly interface, which boosts sales, especially for businesses offering custom products or upsells. The 24/7 customer service is praised for its efficiency and responsiveness. Many find the app to be a good value for its cost, attributing increased sales to its use. It's been successfully used across various industries, including handcrafted goods and personalized products, and integrates seamlessly with Shopify's SKU system for inventory tracking.
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We have only had this app for a few hours, but we can say we are pleased! Especially with the help that Amit has offered me. They were also so fast at getting things set up for me and answered all my questions! I was using another app and they failed us. I opened Hulk Product Options so frustrated and now I feel so much better knowing that I can rely on them.
Hello. Thank you so much for taking your valuable time to provide us with your feedback. We are pleased and happy to hear that our team managed to help you and that you are happy and satisfied with the solution. We really appreciate you taking your time to provide us with your honest opinion as this will help us strive for greater things in the future.
incredible support very fast answered all my questions I recommend the application 1000%
Thanks a lot
Thanks for the review! We are glad you are enjoying our app.
Works great, has all the options we need and shows up in the cart and in our third party shipping solution. We had an issue with it not installing on our theme using the auto setup. Contact support who installed it for me within 30 minutes.
Thank you for your feedback. We at HulkApps value each and every one of our customers and the feedback they provide us, which enables us to improve on a daily basis. Your review is highly appreciated since it is essential in creating our brand. Should you need any assistance from us, feel free to let us know.
The instructions given can be rewritten a bit better to help everyone understand how to apply options and such. After requesting assistance from them they helped half way, said it was completed and all communications stopped for about a week. I continuously reached out to them to no avail. I found their FB page and messaged them there, which it mentioned they'll get back to me within a few hours, 24 hours later at 6am I heard from someone.. apparently their messages/tickets weren't working properly all of a sudden.. it'd be an amazing app with the proper directions and customer service.
Update on above review - once I received the help I needed from Shopify who also has knowledge in regards to this app, I've had the app running for a few weeks now with no issues. So if you run into problems and aren't getting enough help, reach out to Shopify itself before removing this app as it's simple and does what it needs to.
Thank you for your detailed review. We're glad you find our app useful and it satisfies your needs. Your insights about our instructions and customer support are important to us. We sincerely apologize that our communication didn’t meet your expectations.
We acknowledge that there was a delay in our responses, and we take full responsibility for any inconvenience caused. We assure you, this doesn’t reflect the quality of service we strive to deliver. We are working to make our instructions clearer and enhance our support system for a better user experience.
It's good to know that with the assistance of Shopify, you were able to resolve your concerns and the app is running smoothly for you. Your patience and understanding are very much appreciated!
Your feedback helps us improve and serve you better. Thank you once again and don't hesitate to share any other thoughts you may have in the future.
- The HulkApps Team
I'm using this app to provide additional product variants and it works superb! However, what stands out is the support. I had an issue where custom text box fields were not flowing through to the checkout. One email to their support fixed the issue and now all is working smoothly.
Highly recommend!
Thanks for recommending us! We really appreciate it.
I searched and tried many product variation apps when migrating our website to Shopify and I am very happy with choosing Hulk Product Options! It has its own quirks to be aware of, but the other apps were not only worse, but were harder to use. This app has incredible support from the team with an in-app chat available at any time. Before launch of the website and after we had critical moments where we needed help and the team was able to jump in and fix things quickly and with my goals and business in mind. I am very happy with this app and the support available! It looks good on the website and has very versatile function! Definitely recommend it!
Thank you for your review. Since our brand is built upon our customers' feedback, we feel the need to express our sincerest gratitude for your role in creating our brand's image. Please let us know if you face any issues with any of our apps, we would gladly assist you at any time.
This app was really good for what we need but the back in was clunky and we couldn't get it modified to fit our warehouse needs. Past that it is a great app with really good tech support. It did fit the need we just needed a better back end for the warehouse.
Hi there, thank you for the review! We're sorry you ran into some issues with customizing the app according to your needs! But we appreciate the kind words about our products and support. :-)
Please reach out if you need any other assistance!
Support is half and half depending on the person, requirements are met and sometimes the knowledge of the support does not meet the standards of expectation. Whilst more technical queries are handled well, simple questions differ, that do not need 'copy and paste' answers can be easily solved if looked at properly instead of searching for an answer through their database but actually looking at the personal problem in more detail. After a few minutes of investigating the problem yourself, you can find the answer to the problem faster than the support telling you to read a whole article which does not even solve your problem. The app is overall good and has many features however there are some common e-commerce features that are commonly used but not implemented in the tool, the support can be better from the perspective view of subscribing more than once on an Enterprise plan.
Hello. Thank you so much for taking your valuable time to provide us with your feedback. We are pleased and happy to hear that our team managed to help you and that you are happy and satisfied with the solution. We really appreciate you taking your time to provide us with your honest opinion as this will help us strive for greater things in the future.
Great app. And really good customer service. Had issues getting the app up at first but help was quick, concise, and efficent and getting my issue resolved.
Hey there, thanks so much for the review; we really appreciate the review, and are so glad to hear you're loving our prompt customer support.
Please let us know if we can help with anything else!
When I first encountered this app, I got excited about the possibilities that it would allow our shop to have. I ran into some issues installing it because our store uses the Prestige theme, which is 3rd party and the documentation doesn't work to install with. I contacted the support of Hulkapps and within a day they had implemented it on our store, and it even looks great! I'm excited to get some use out of this app now that we have it.
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future!