Reviews (1,884)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to manage complex customer needs and dynamic product customization, especially useful for businesses offering handcrafted or personalized items. It features unlimited options per product, extensive customizability, and advanced tools like conditional logic, suitable for both retail and wholesale. The app is noted for its reliable performance and exceptional customer support, with a team that provides responsive assistance and custom coding. Merchants commend the app for significantly enhancing business processes and effectively meeting specific requirements.
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App does what it says it is going to do and very well at that! Easy to implement/use. Saved the day when it came to adding options/variables/conditions, etc.
Paid tier is worth it even though the free tier provides so much value.
Highly recommend!
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering utilitic products, so we're very happy to hear that you were able to get an awesome experience from some of our most installed apps!
Please let us know if we can help with anything you need!
We tried Custom Product Options by HulkApps and though it wasn't right for us at this time, the customer service was great. Thanks for your help!
Thanks for the kind words. We really appreciate it.
I just needed a couple of customizations to my product form and Hulk Custom Product Options was just what I needed. Awesome customer service and support!
Thank you for your review. We're glad you chose our app. We try hard every day to ensure you get what you desire. Happy we hit the mark for you!
I've been looking for a solution to offer many options to my products, this app is exactly what I needed! And when I get in trouble because of my custom theme, support was incredible fast and reliable! Thank you
Thank you so much for your kind words! We're thrilled to have you as part of our Hulk family! Please don't hesitate to reach out of you ever need any assistance. We're always standing by to help you.
After uninstalling they are not willing to help with shop. I had to hire external shopify developer to uninstall app completely. IT IS BUGGING MY SHOP. they are ignoring me all the time. EDIT. No you did not contected me, liars :)
Hi there! Thank you for leaving us your valuable feedback.
Please accept our sincerest apology.
We looked over the chats and emails and concluded the app was successfully removed from all of your themes.
Our manager has contacted you in hopes of amending the issues you were having.
very quick and helpful support thanks so much!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thank you for leaving us a review and best of luck with your business!
This app is very limiting as it could not add another product to the original product (ie add-on product option). However, the team at Hulk were helpful and responded quickly in answering our questions.
Please accept our sincere apologies for any inconvenience caused by the lack of our application’s performance.
We are truly thankful for your feedback and it will be taken into consideration while we work on improving our apps. Should you have any other queries, please do contact us at any time.
I am still learning how to use it, and do flounder around trying to figure out how to make this or that work. I'll have it all down pat, eventually. But meanwhile, I'll tell you what.....the customer service is BEYOND amazing. Whenever I get stuck, they are right there in the chat, and some of their reps have worked *very patiently* with me for HOURS and hours sometimes. So there is always great help no matter what you are trying to accomplish.
Hello. Thank you so much for taking your valuable time to provide us with your feedback. We are pleased and happy to hear that our team managed to help you and that you are happy and satisfied with the solution. We really appreciate you taking your time to provide us with your honest opinion as this will help us strive for greater things in the future.
複雑な商品オプションを設定するために使用しました。他のアプリではオプションが商品として登録されてしまうのですが、このアプリではそうではなく、カスタム商品としてその時限りのものとしてカートに入ります。これが素晴らしい。そして何より、サポートも最高でした。 I used it to set up complex product options. In other apps, the options are registered as products, but not in this app, they go into the cart as custom products as a one-time-only thing. This is great. And best of all, the support has been great.
Thank you for a great app.
素晴らしいアプリをありがとうございます。
We would like to express our sincerest gratitude for your feedback. It is highly appreciated since our brand is built upon our customers' feedback. It is also necessary for us to keep improving on a daily basis. If you ever need our assistance, please feel free to contact HulkApps at any time.
I first contacted Hulk about the issues I was having with their app on August 14, 2019 and my issue is still unresolved. I have received nothing but headaches from their customer service team. If I could I would give this app 0 stars.
We are currently using a competitor app for our product options and were hoping to switch to Hulk to save on money. That being said, due to many of our products having multiple options and it being an integral part of our website, we were unwilling to completely uninstall the competitor app UNTIL we have tested the Hulk app on our website to MAKE SURE that it will work for us.
At HULK's request, we removed the competitor app code from a copy of our live theme so that Hulk can install their code without conflict and we would be able to set up the Hulk options and test it without jeopardizing our live website and impacting our sales.
Hulk went back on what they said and requested that we remove the competitor app from our store completely before installing their own code. As I have explained previously, and to the Hulk Customer Service team, this was not feasible for us until we were absolutely, 100% positive that the Hulk app would work for our website.
It will take us approximately 15 - 20 hours to set up all the different product options from scratch for each product that requires product options.
After posting my first 1 star review (which I have since removed on the basis that they resolve the issues I was having with their app), they agreed to install their Hulk Code on the theme that we removed the competitor app from. From that point it was more headaches. Their options were not displaying on certain products, and for the options that were appearing on products, the conditions were not displaying the options correctly.
I told them 7 times, and several different people which Shopify theme I had the Hulk Code installed on and they always come back saying they need to know which theme I have the Hulk Code installed on.
Hulk has done nothing but run me around in circles for 2 months now and done nothing to resolve the issues I was having with their app.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
Your review is very concerning to us and that is why we asked our manager to get in contact with you to amend any issues that were caused.