It stopped working and even disabled my "go to checkout" button so my customers could not buy. i might have lost them now and I lost money. Fix it asap or I will be searching for another app
Designs By Leann
Loved this app until it stopped working for my website. My website runs on personalized items, without this feature my products are useless. Can someone please inform me why the app stopped working? My entire store is on pause.
update- app is back. i hope this does not happen again..
Update- app stops working every couple of months, thinking of switching to a new app if this occurs again
Delete it already. Only $2 different, I installed another one more user friendly and more tutorial.
I had two products that I applied conditional options to in an almost identical way, each with custom pricing for the different choices. One of them worked great. For the other, the custom pricing didn't work for one of the options which allowed several orders to get placed for much less than the item would have cost. I contacted their support team who gave somewhat generic responses and then told me that the issue had been fixed. When I went to test it, the behavior was the same. I discovered that the ordering of the options was somehow affecting which option set pricing worked. I opened another support ticket and never heard back.
I had really high hopes for this app but it seems to have bugs and the support felt really lacking, especially considering that I was in the free trial period during my interaction and felt quite unsupported while setting everything up.
I'm temporarily removing the product the options aren't working on, have paid for a month's use of the app and am moving to a different solution as soon as I can.
I use this app to collect vital user input at the time of order. It does its function, but the dealbreaker for me is that it takes 5-6 seconds to load the options form.
This means that if the customer hits the 'add to cart' button before the options load, then the customer can bypass all validation (required form fields).
I was surprised as to why the form was taking so long to load since my form has only 2 fields. Turns out that the majority of those 6 seconds of load time was spent in TTFB (aka, time to first byte). This means that whatever backend they're using is scaled well enough to address requests in a timely manner.
This is a really unfortunate downside to an otherwise vital Shopify app, and I hope they upgrade their infrastructure to better handle their client-base.
Lancaster Youth Football
This app doesnt let me add products to my option sets so im stuck and cant use it. I tried to contact support and I get no where. They dont even have this app listed in their support services online.
Crystal & Suede
Support has always been responsive with my support tickets. But there has never been a good working solution to my issues. For example, if using their app and I have a variant upcharge added, it's not compatible with Shopify discounts. Like how is that even possible. So they coded for me and gave me a new discount box. Ok cool. But then when they do that, something else doesn't work. I liked the price point of $8 but I'd rather pay more for a functioning app then pay lower and it not work.
the technical support tried helping us, but the app didn't meet our needs.
We are always here to help further. We hope you found a proper solution.
Random Tees Things
The app didn't work with the swatches at checkout. I was unable to see what color the customer would want. Customer service was good but unable to fix the problem.
We appreciate the feedback. There are specific limitations like the one above that we are not able to account for. All the best.