Reviews (2,619)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex product customizations, particularly for personalized items with multiple variants. Its features, such as conditional logic and bulk updates, are noted for their efficiency and versatility. The app is recognized for its reliable performance and excellent customer support, including responsive live chats and tailored code adjustments, making it a crucial tool for expanding and customizing product offerings.

February 10, 2014

Customer Service was great! the installation was done within 12 hours of purchasing the app! talk about service! I closed a shop with shopify in the past because of the variants issue with products that need to be customized. well i love the ease and comfort level i had with shopify and this app just saved me from having to do tons of work having a site built or moved! now my customers can really customize there products and i can be paid for those customization

modzwarehouse
United States
11 months using the app
August 22, 2018

Loving this app so far. The options are really great and the support is amazing! I wish I knew about it much sooner. I would have created my whole store with this app instead of integrating with shopify variants. Still working great though.

Kelly Teegarden
United States
11 months using the app
April 29, 2020

I needed this APP for my Homepage..
I downloaded it and i was so confused because there was so much things!

But it's good that you have great support. Jericho helped me a lot and was really nice to me!

Thank you for this great app!

And Jericho .. Thank you =)

Saiya-Me
United Kingdom
11 months using the app
May 3, 2023

hi I will like to thanks deelen he did an awesome job and quick response from him thanks again Deelen

Citypineembroidery
United States
11 months using the app
January 11, 2019

Using the app for about a year now. Love it. Has made me solid amount of money and will continue to do so in the future. The support is quick, friendly and highly competent. Would recommend this app to everyone.

KittySensations
United States
11 months using the app
March 6, 2014

Awesome APP-Easy to use-great and fast customer support.
highly recommend

customcasemart
United States
11 months using the app
September 19, 2019

We have been using the Product Option by Bold app for nearly a year. We are a large eComm site (for women’s fashion) with over 10,000 active product SKUs. Most of these products have very complicated option requirement as we heavily customize these products as per customer’s needs. The options a customer selects triggers a cascade of additional option because of the type of customizations we allow.

We looked at and evaluated a number of apps and came to a conclusion that no other app can really support the types of customization needs we have.

What was specially important for us is their customer service. The went over and above in solving a obscure need we had. The team seemed to be working round the clock on our ticket and handled each communication very very professionally.

I would HIGHLY recommend this team not just for their product but for awesome customer support

Pure Elegance
United States
11 months using the app
Shop Circle replied September 23, 2019

We LOVE hearing about our customers' successes with our apps - thank you so much for sharing your store's needs and how you came to use Bold Product Options! We sincerely appreciate this very kind review, and are so glad to hear that our app fits your business' needs, with so many products!

April 18, 2016

Great app! Our business has a large base of gifters and this has become an integral part to our store. Happy to have it, keep up the good work.

Cube Spruce
United States
11 months using the app
April 17, 2014

This app is great...I don't know how I survived without it.

Sagebrush Coffee
United States
11 months using the app
Edited November 28, 2019

I spoke just now with a customer service representative who was so knowledgeable, helpful and sweet. Her name was, Kelsey. This app was a free trial, I decided to 'give a try', but today, Kelsey, helped me make the decision to keep the app. She has given the company a WONDERFUL first impression. I was having some issues with variant duplication. It turned out to be something I had entered twice but didn't see. She took her time to patiently dig to find out what was causing it and she fixed it for me. I am so appreciative. I am not very computer savvy. Her kindness and understanding was very nice. And, on Thanksgiving, at that. Happy Thanksgiving, Kelsey... and, the team. You are appreciated!

Ada Elaine
United States
11 months using the app
Shop Circle replied November 29, 2019

Hello there! Thank you so much for the beautiful words and for sharing your experience with one of our customer service specialists. We're so glad to hear that we were able to work with you in order to get to the bottom of what you were facing, and give you an amazing first impression on behalf of Bold. :-)

Happy Thanksgiving to you and yours, and we wish you the best this weekend!