Reviews (2,619)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex product customizations, particularly for personalized items with multiple variants. Its features, such as conditional logic and bulk updates, are noted for their efficiency and versatility. The app is recognized for its reliable performance and excellent customer support, including responsive live chats and tailored code adjustments, making it a crucial tool for expanding and customizing product offerings.

April 25, 2016

Very simple to use and setup, the relationship system makes it very easy to apply options of multiple products!

Big Kahuna Huts
United Kingdom
3 months using the app
Edited July 18, 2017

swatch update is okay. It is basically a choice of colors but the colors are now squares or pictures. it lacks the ability to link a color selection to an image which practically all websites do and is what we would like so still 1 star for now.

Dream World Design
United States
Almost 7 years using the app
October 2, 2015

Our store http://www.autotruckdepot.ca carries many items that are specific to each vehicle type and we were looking for a solution to enable a conditional logic drop down menu to make choosing the right products easier for customers. This is the only app that does just that, and dealing with the Bold team was a pleasure. They replied quickly to my inquiries, and helped me get set up quickly and easily. I would recommend any app by Bold.

Auto Truck Depot
Canada
3 months using the app
October 21, 2013

So far so great! Uploaded all the Liquid files, and their directions were really easy to follow. Made the hard stuff seem easy! They are super responsive, and even plug in the data for you if you aren't comfortable doing it yourself. Their prices are honest for the custom work they can perform, but I would like to see them offer more one off apps, where you pay only once. $19.99 per month is a bit steep. Perhaps offering all their apps for $70 per month or something (kinda like Adobe does with CS6)

iconicdisc
United States
3 months using the app
October 2, 2019

GREAT product and customer service. Sukh helped a lot. Must write more.Must write more.Must write more.

ringsforchamps
United States
3 months using the app
Shop Circle replied October 3, 2019

We're so glad to hear that Sukh was able to help you out with what you needed! We appreciate you taking the time to leave us an app review - cheers!

Your rings are gorgeous, by the way!

October 4, 2016

I would rate 10 STARS! They said they were 2-3 days behind, more like ahead! Got it done very quickly and easy. They have a support supportive team as well. This is a MUST GET for all apparel stores

Jerseylegion
United States
3 months using the app
February 1, 2018

I love this app for the versatility it brings to my specific needs. Without it? No, not an option! Support is top drawer too - very quick, and very helpful. Thanks BOLD. Highly recommended in every way.

Rogers Bespoke Hook Tying
United Kingdom
3 months using the app
Edited July 29, 2020

Nir and Laurel was A for Awesome helped me with my inventory inquiries and made it easy to understand

Nine Dawn
Australia
3 months using the app
Edited August 12, 2019

I already have a support ticket open 501529 it's been 3 days since I have heard a response to this ticket.
***UPDATE*** After 5 years of paying for this product the current problem is making me want to leave Shopify all together.

The app is great it does what I expected and beyond. The customer support is absolutely amazing and not what I expected. When I told them I was having trouble or that something wasn't working the way I wanted, they went in and fixed it FAST! If you download this app just know you won't be alone they have a awesome support team.

CardSox
United States
Over 6 years using the app
Edited January 28, 2021

Ein großes DANKESCHÖN geht an Rahul von Bold Merchant Success. Der Service war schnell, freundlich und perfekt. Weiter so.

#isnice
Germany
3 months using the app
Shop Circle replied February 2, 2021

Vielen Dank für die Bewertung! Wir freuen uns sehr zu hören, dass Rahul einen hervorragenden Kundenservice erbracht hat. Alles Gutes.