Reviews (1,069)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to enhance store functionality and customer engagement by allowing customers to visualize custom designs, which helps increase conversion rates. It features a versatile and comprehensive set of tools that integrate well with existing workflows, supports various customizations including template saving, and is user-friendly. The app is also praised for its reliable performance and exceptional customer support, with a responsive team that often exceeds service expectations.

July 15, 2022

The live preview isn't showing on iphones (it works on their demos), so I contacted support for help. Support clearly has no idea... They told me to turn on sticky preview (obviously this won't help, but I obliged), then they told me to change the background image size (obviously isn't the issue, but again I obliged), then when that didn't fix the issue they stopped replying

creatorhub.gg
Canada
2 months using the app
Zepto Apps replied July 27, 2022

Thanks for your review. We have seen it as a theme issue and made our app compatible regardless of the problem. I hope you will understand and Change your thinking. We are eager to help if you need anything more.

November 23, 2018

So far this app is great, Perfect for my customers to design custom items, I've been wanting something like this for years and now I finally have it. Easy to upload fonts too!

STICKERNERD.COM
United States
2 days using the app
Edited May 2, 2020

Nice app. Definitely space for improvement. I will try to use it just to let customers customize objects with a name. The devs are pushy for a good review. I really don't like it.

Concetto è
Italy
2 months using the app
Edited June 5, 2019

The app developers, have addressed most of the issues pretty quickly and have been helpful. Although initially there was some misunderstandings, it was cleared up with a screen recording of said bugs and they were swiftly fixed.

I still believe the app can be improved in UX. But it is still a great for what it is.

OfficeMark
Canada
About 2 months using the app
Zepto Apps replied May 1, 2019

Thanks for taking time for review.
- This has never been happened and no one out of thousands store owner has never complained that . There is a bulk removing option you might have triggered
- The UI has been improved and field title is replaced by label
- The UI has been improved
- Here is HOW PRICE INCREASE WORKS: https://doshopify.com/product-personalizer/help/how-options-with-costs-are-displayed-in-the-cart-checkout/
You need to set price option in your theme . Here is tutorial: https://doshopify.com/product-personalizer/help/price-per-option-theme-installation/
- This is a theme issue described here : https://doshopify.com/product-personalizer/help/incompatible-themes-price-per-option/
- The tag is created for technical reason to prevent the product being shown in the store. More details : https://doshopify.com/product-personalizer/help/hide-newly-created-product-by-the-app/

We are constantly updating our UI . As the app is a complex product building tool at first it may seem difficult to understand . Once someone is accustomed he/she will certainly enjoy it.

September 9, 2020

Super guy, extremely patient, helped me out in understanding mobile personalisation, 10 on 10 on every account!

nutcaseshop
India
2 days using the app
February 23, 2022

Brilliant app and the service is exceptional. It is very flexible and just works with a few minor changes. Highly recommended.

North East Trophies
United Kingdom
2 days using the app
December 19, 2020

It is very unfortunate that vector graphics (svg) are not supported for image swatch fields. As a result, we have to edit each order in illustrator before it can be printed. Furthermore, the app is quite slow. Apart from this, the app works quite ok.

datisleuk
Netherlands
About 2 months using the app
Edited September 6, 2020

The app has some great features. You can place layers on the background very accurately, styles are easy to customize and the print file feature works extremely well. The only downside was some bugs that appeared, however the support helped me deal with those. Loading times for files seem to take very long, even though the file sizes are small (~100kb).

Best Friend Poster
United Kingdom
About 1 month using the app
Zepto Apps replied August 8, 2020

Thanks for taking the time to review. We have replied back to you. Please send a screen video on how this is happening as we see no issue from our end and no one reported that yet. Also please delete your browser cache if you upload same label image.

November 15, 2018

Un excellent module super-puissant !!
Permet de faire de la personnalisation et de l'aperçu en live sur les produits par rapport à ce que souhaite le client, avec une multitude d'options très utiles !
Exactement ce que je cherchait ! :-)

TeamCoques
France
1 day using the app
November 13, 2021

We can´t install the app. Please help, we would like to install it and use it for our custom products

LINDAS
Spain
About 1 month using the app