Reviews (1,094)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing product customization, especially for personalized items. It supports various product types with features like image and color libraries, multiple image swatches, and live previews, improving customer engagement and satisfaction. The app is noted for its user-friendly interface, reliability, and exceptional customer support that quickly addresses issues.

January 21, 2017

Good app and good and fast support.

One area for improvement could be bulk editing though. Would make the process much faster =]

Adrienharper
Australia
3 months using the app
June 23, 2022

App is working well in our store so far and the support team is very helpful. They walk us through with the hurdles we encountered during setup.

Happy Style Co
United States
4 days using the app
October 13, 2021

I'm still in the process of setting this app up (I have a lot of products with a lot of different options) but so far I'm really excited with what I'll be able to achieve with it and how much time it will save me in the long run! The support team have been so patient and helpful to me when I need tweeks and my silly questions answered!

Tops by Tash
Australia
3 days using the app
Edited December 4, 2021

I thought this app was a good choice, but it blocks the ability for customers to use a discount code -- something they don't disclose. Found this out during a major promo. I was told by their support to install another app and that would fix the problem. Nope. Worked fine at first and then stopped working, No fix from support. No help. Just a runaround and bunch of excuses.

Forked Again
United States
3 months using the app
August 12, 2021

Great app, packed with useful options. Once installed, it already adapted to my theme almost perfectly. I only needed a very few, minor tweaks and the developer was very fast and responsive in making them.

Signage Art
United States
3 days using the app
Edited October 4, 2021

Provided quick help with monogram fonts. Solved my issue quickly and provided accurate support to correct problem

Threadart.com
United States
3 days using the app
September 20, 2020

The app does what it should, the live chat, however, does a lot more customers are appreciated Thank you very much, I haven't regretted the purchase

CapFam D
Germany
3 days using the app
December 23, 2022

I love Zepto and the support team are amazing. I created a second site and asked them to copy all of the personalisations across. They did this perfectly within 24 hours. I highly recommend this app.

pet-tags.com.au
United Kingdom
3 days using the app
July 2, 2020

The app does not work and poor customer support.i have asked a question about 2 days ago and did not get the answer yet.
however today the app completely stops working!
I spend hours doing the huge configuration with tones of conditions but I was not able to save the configuration. that's awful!

COLOROMA
Georgia
3 months using the app
Zepto Apps replied July 3, 2020

Thank you for taking the time to review.

There was major scheduled maintenance of the server (Siteground - one of the top) and they had completely disabled .htaccess file and caused the app unusable. After contacting them for a few hours we were able to resolve the issue

Please delete your browser cache and recheck now.

This is not going to happen again we promise!

you can reach us at support@productpersonalizer.com

Please consider deleting the review to help us

We are deeply concerned and sorry for this issue.

Thank you for your patience!

Kind Regards,
Saifullah
Product Personalizer

August 11, 2021

The support behind this app is amazing! They helped get everything setup to match my theme and functioning properly.

Southern Birch Company
United States
3 days using the app