Zepto Product Personalizer , 934 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to manage complex personalization options, especially for businesses offering customized products. It's praised for its stability, cost-effectiveness, and continuous enhancements. Merchants have seen increased conversion rates and appreciate features like conditional logic. The support team is noted for its responsiveness and willingness to go above and beyond to resolve issues.
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Goede app en goede hulp bij problemen.
Contact support is slow takes 2-4 hours to reply even days sometimes.
We struggled for three days attempting to configure this app, and unfortunately, when seeking assistance from their support team, we encountered a series of unhelpful responses. Ultimately, we managed to resolve the issues independently, but this led to the product page displaying incorrectly. The placement of the "add to cart" button was distorted, resulting in a highly unsatisfactory experience. I strongly advise against installing this app and recommend saving your valuable time.
Thank you for sharing your experience with us. We appreciate your feedback, and I'm pleased to inform you that we have already addressed the issues you encountered.
If you have any further questions or concerns, please feel free to reach out to our support team at support@product-personalizer.zendesk.com. We're here to assist you.
I have been using Zepto for a little over 3 years. We have very complex personalized options and they have an app that is built for the challenge.
The support is incredible. They have put hours into helping me over the years. Often the answer is simple, but they never seem annoyed about simple questions.
They are in the process of releasing a new version which looks AMAZING!! It still has a few bugs but the old version works great and once the new one leaves beta it will be a game changed - highly recommend.
Rather hit & miss, causes website to crash totally when item is added to basket, the additional fee on the item is not added either, support is a bit slow on replying. The concept is good, however the execution is not the best. Will to reinstall if they can resolve the issues. For now I will uninstall
Overall I have had no glaring issues that have stopped me from using this app. So far everything seems to be working as it should and it integrates into the store very well. Their customer service is very good too so if there are issues they are there to help you solve them and find better ways to do things.
I would totally recommend this app! I’ve been using it for about a year and it’s easy to learn. If you have any issues their support is outstanding! Would highly recommend!
the app is wonderfull but there are some bugs in the sistem they make me waste time at work!!! it is difficult to understand how it work but the chat assistants immediatly resolve doubts
Been using this app for a while, and used it with a previous store, the functionality is really good compared to other apps and is much easier to use and setup. Support has always been on hand to help and fix issues.
I have used other apps like tee in blue, while tee in blue does have more functionality in some ways, product personalizer still ranks higher in my opinion as it does what it says on the tin, it adds the functionality of personalization to the front end without a load of nonsense, and also the cost, most apps are charging huge fees and some also add a fee to each order which I think is steep.
So in my opinion, if you are looking for customization on the front end of your store, with good support, and at a very very reasonable cost, then this is the app for you
I have tested several personalization apps and I going back to Zepto. The new interface is much easier to understand and support is excellent!