Reviews (937)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to manage complex personalization options, especially for businesses offering customized products. It's praised for its stability, cost-effectiveness, and continuous enhancements. Merchants have seen increased conversion rates and appreciate features like conditional logic. The support team is noted for its responsiveness and willingness to go above and beyond to resolve issues.

November 6, 2021

High-quality and very responsive after-sales service, thanks to Piyal, he helped me solve my problem !

Ma Lettre Pour Toi
France
3 months using the app
April 12, 2022

The perfect app for our products with excellent customer support! The support staff is very prompt and resolve everything quickly!

Kammerflimmern
Germany
2 months using the app
July 18, 2018

Great app for customising particular products on our store. Super helpful support that got us up and running with some customised features within a few hours.

United Bracelets
Australia
2 months using the app
April 1, 2021

Can be a bit tricky to set up. But customer service is top notch and has always helped to get it done.

KNN Jewelry
United States
2 months using the app
February 3, 2022

I agonised over which customisation app to use for my business. I landed on Product Personalizer and I'm so glad that this is the app I chose.
Yes as others have mentioned it is a bit of a learning curve to start off with, I am by no means amazing with computers but after some trial and error I'm perfectly comfortable setting up new products with endless variables and setting the conditional logic for them. I've found the support team amazing, any time I've had a question they've answered pretty quickly even though we are in very different timezones, and no matter how silly my question they have been patient and are very clear in their instruction, even going so far as to send me screenshots of exactly what to do. I especially like being able to set a template so I don't have to start completely from scratch with each product. It has saved me so much time. I would 100% recommend this app to anyone who needs simple OR complex levels of customisation on their products. If you're a bit confused when you have your first look at it, don't worry! you'll get there.

Customised Home
Australia
2 months using the app
March 29, 2022

Great app to configure products, even complex ones. The support is the best part: quick, helpful and efficient, they are available to resolve all the issues that you might have in a very timely matter

WOOX
United States
2 months using the app
December 2, 2020

Great app to help me show customized Monogram preview for my customers. Does need some setup to get it running as i wanted, but overall it resolved my problems. Quick answers from the support team. Naming convention and Color selection in the backend could be better, I was having an issue with setting Color Selection Label on both Text and Color Swatch fields, to use the same color. But I had to rename the Label instead, causing some confusion in the back end. However, it works in the front end.

AdoreBows
United States
2 months using the app
May 23, 2020

I have tested a range of apps for personalization, for me personally nothing has come close to this one, the functionality and user interface was very simple to grasp right from the start. Especially the addition of conditional logic sets this app apart. One of the best things about using this app was the support, especially Arafath who went above and beyond to help us out with some fairly complex customization's. The price as well compared to some apps is extremely reasonable for what you get. Cant wait to see what updates they come up with in the future!

Pet Made Perfect
United Kingdom
2 months using the app
October 12, 2021

Really nice app for what we needed in our store. Didn't have any issues so far. Also, the support is really friendly, fast and goes out of their way to assist with anything needed. They even helped me to write a custom CSS.

Norse Tradesman
United States
2 months using the app
April 4, 2022

Very nice support by Piyal! Thank you very much!!
This product is such a great help! enjoy these possibilities!

KOMIMAR
Germany
2 months using the app